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Fastly’s edge cloud platform enables the best of the web to thrive, and helps you deliver better online experiences.
Customer Solutions Engineer
Location
New York + 3 moreAll locations: New York | Massachusetts | Tennessee | Virginia
Posted
112 days ago
Salary
$104.8K - $125.8K / year
Seniority
Senior
Job Description
Customer Solutions Engineer
Fastly
• As the resident Fastly architect for your customer, you are an extension of the customer’s technical team, and represent and champion the customers needs within Fastly • Develop technical relationships with customers to build a deep understanding of their team, infrastructure, plans, and problems they are encountering • Post sales implementation of Fastly products, such as logging endpoints, image optimization and VCL coding while documenting key aspects of the customer’s configuration for troubleshooting and engagement • Investigate and recommend improvements to customers implementation and utilization of Fastly’s technology stack • Look for opportunities to introduce new Fastly products that compliment the customer’s needs • Partner internally to create customer strategies and assist in support requests or problems for assigned customers • Participate in regularly scheduled customer meetings on-site and by video/phone as necessary, including cadence calls and Quarterly Business Review meetings • Responsible for tracking and reporting on the health of your customer accounts, providing regular updates to Client Services leadership
Job Requirements
- 5 + years Pre-Sales or Post-Sales experience in Sales Engineering, Web Development, Customer facing DevOps Engineer, Technical Account Management, or Solutions Architect
- This is a hands on role, you must be willing to roll your sleeves hop on the keyboard and tackle customer issues and requests
- Understanding of networking, including, BGP, internet routing, and the difference between transit and peering
- Understanding of HTTP/s, TCP, TLS, DNS, HLS, DASH, Load Balancing, Apache, NGINX
- Hands-on experience with Linux and scripting languages/tools such as (Python, Sed, Awk, Perl, JSON, Ruby, GO, Node.js)
- Experience with internet and cloud based architecture as well as an understanding of bare metal deployments as well as cloud environments such as AWS, Azure, and GCP
- Empathy and understanding of the customer
- Possess a comfort level with presenting and leading customer presentations and training
- Strong interpersonal, communication and feedback (writing and verbal), critical thinking & analytical skills
- Able to present technical concepts to various business stakeholders (technical and non-technical). Able to outline deliverables and business impact.
- Capable and willing to travel for customer meetings as necessary
- While most duties will be performed during normal business hours, there is an occasional requirement for a flexible schedule as necessary based on customer needs.
Benefits
- medical, dental, and vision insurance
- Family planning
- mental health support
- Employee Assistance Program
- Life, Disability, and Accident Insurance
- Flexible Vacation policy
- up to 18 days of accrued paid sick leave
- 401(k) (including company match)
- Employee Stock Purchase Program
- 12 paid local holidays
- 12 paid company wellness days
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