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Hair wellness from within.
Senior Customer Analyst
Location
United States
Posted
112 days ago
Salary
$95K - $105K / year
Seniority
Senior
Job Description
Senior Customer Analyst
Nutrafol
• Own customer reporting and analysis across key lifecycle metrics including acquisition, retention, churn, engagement, and lifetime value • Write, maintain, and optimize complex SQL queries in Snowflake to support recurring reporting, ad hoc analysis, and experimentation • Build and maintain standardized customer datasets, metrics, and reporting frameworks to ensure consistency across teams • Partner with Retention, Lifecycle, Loyalty teams to define analytical requirements and answer strategic business questions • Analyze customer behavior trends, cohort performance, and subscription dynamics to surface insights and growth opportunities • Support experimentation and testing by defining success metrics, building measurement frameworks, and analyzing results • Create clear, executive-ready dashboards, summaries, and readouts that translate data into actionable recommendation • Ensure data accuracy and quality through validation, documentation, and ongoing QA of reports and queries • Contribute to best practices for customer analytics, reporting standards, and metric definitions
Job Requirements
- 4–6+ years of experience in data analytics, customer analytics, or business intelligence within an eCommerce company
- Advanced SQL skills with hands-on experience querying large datasets
- Strong experience analyzing customer, subscription, or lifecycle data
- Proven ability to translate complex data into clear insights and recommendations for non-technical stakeholders
- Experience working with metrics such as retention, churn, LTV, cohort analysis, and engagement
- High attention to detail and strong ownership of data accuracy and reporting quality
- Excellent communication and stakeholder management skills
- Comfortable working in a fast-paced, cross-functional environment
Benefits
- Fully remote work experience
- Comprehensive medical, dental, and vision package, including FSA program
- 401K with employer match
- Quarterly Bonus Program
- Flexible PTO
- Two company-wide wellness breaks every day
- Free lunch on us every Tuesday and Thursday via Seamless/Grubhub
- Monthly wellness stipend
- Monthly internet stipend
- Monthly cell phone stipend
- Annual learning & development stipend
- Wellness Program, including virtual Wellness Sessions & No-Meeting Wednesdays
- Free meditation app membership (Headspace)
- Free Nutrafol subscription
- Pet insurance discounts and benefits
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