• Oversee and coordinate all field service activities for Socomec’s low voltage products in the assigned region. • Ensure timely and effective execution of service orders (, commissioning, preventive and corrective maintenance, emergency response). • Build and maintain strong customer relationships, acting as the primary escalation point for complex technical or service issues. • Drive customer satisfaction and retention through proactive communication, site visits, and regular performance reviews. • Recruit, train, mentor, and evaluate a team of field service engineers and technicians (including third-party contractors as needed). • In collaboration with NAM Technical Advanced Support (TAS) develop and implement training plans to ensure technical competency and safety compliance. • Plan and allocate resources to meet service demand, optimize scheduling, and ensure efficient use of labor and materials. • Monitor and report on key performance indicators (KPIs) such as response time, first-time fix rate, customer satisfaction, service revenue, and cost control. • Directly influence revenue recognition, cost management, and contract (new business) acquisition through effective service delivery and customer engagement. • Support sales and business development by identifying service opportunities and assisting with proposals and customer presentations. • Champion a safety-first culture; ensure all team members adhere to health and safety regulations and company policies. • Conduct risk assessments, safety audits, and incident investigations as required. • Maintain up-to-date certifications and training for all team members.

Role Description The Advisory Manager, Care Management (Provider) - Remote opportunity for a self-driven, collaborative case manager to partner with Optum leadership, remote and onsite teams to lead, assess, develop and implement an integrated, cohesive solution across Optum business units and key client services. This role is critical to ensuring Optum meets and exceeds our client expectations to Care Management and Clinical Variation services. The Manager will have a client- and patient-centric approach to program management, balanced with meeting Optum financial and non-financial business goals. We are looking for a proactive professional who is client savvy and can effectively execute against business objectives. This individual will work with leadership to structure to ensure seamless, consistent delivery of services and solutions. The successful candidate must be passionate about driving improvements in performance, effective at working in a fast-paced, high-energy environment and confident in their interactions with senior executives, providers, and business partners. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Supports the project team by participating in assessment, solution design, implementation, execution through coordination, documentation, and tracking metrics and outcome activities. - Supports the combined client and Optum Clinical Practice team by identifying opportunities and risks, facilitating solutions, and maintaining alignment with cross-functional priorities. - Works directly with the frontline leadership and client on daily operational development. - Drives clear, concise lines of communication with key stakeholders across Optum and client teams in coordination with the Optum leader to ensure effective implementation of service commitments and capturing needs for project success. - Ensures cross-project cohesion by identifying areas of dependency and collaboration, scheduling and facilitating team meetings to ensure cross-business organization and harmonization. - Supports client relationship and program management activities, including but not limited to: - Manages historical, current, and future state Care Management and Clinical services content, ensuring accessibility to team members. - Manages and tracks the Care Management project plans and scoping documents, including tasks, activities and milestones in partnership with the assigned consultants. - Organizes status reports, identifying and escalating risks and issues when appropriate. - Manages and tracks Care Management data and information requests and documentation. - Coordinates across business units to create cohesive, client-ready business deliverables. - Tracks performance against contractual obligations. - Provides thoughtful input to optimize overall Care Management and Clinical Variation performance, advising leaders on performance management and improvement activities. - Works with Care Management and Clinical Variation leadership to establish and track measured outcomes, criteria, standards and levels using appropriate methods. - Supports service deployment and closely monitors performance, working with finance and operations to ensure financial viability and operational excellence. - Identifies business unit gaps and helps to develop action plans to mitigate risks and issues. - Helps to onboard new team members. - Builds trusting relationships with senior leaders, clinicians, and business partners. Qualifications - Licensed Registered Nurse. - 5+ years of hospital care management including both discharge planning and utilization management experience. - 3+ years of experience in customer relationship management. - 3+ years of Acute Care experience. - Proficient with MS Excel and PowerPoint for creating presentations. - Demonstrated planning, organization, analytical and problem-solving skills. - Proven self-guided, motivated, and able to simultaneously manage multiple activities with little direction. - Proven solid strategic thinking and business acumen with the ability to align clinical strategies and recommendations with business objectives. - Proven solid presentation, written and verbal communication skills, including communicating with senior leadership. - Proven track record of working collaboratively with internal business partners and stakeholders across a large matrixed organization. - Proven ability to develop relationships with clinicians and business leadership. - Proven adaptable and flexible style; able to thrive in fast-paced, ambiguous situations. - Ability to travel up to 80% to client sites. Preferred Qualifications - Healthcare consulting experience with a reputable consulting firm in a client facing capacity. - Experience in hospital care management and/or leading complex clinical transformation consulting engagements resulting in significant recurring financial benefit. - Experience developing clinical transformation methodologies and designing innovative solutions in a complex and rapidly changing environment. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

• Overseeing the Quality Audit (QA) program • Managing QA system access and maintaining accuracy of the staff roster • Leading documentation efforts including SOPs and training materials • Providing leadership to both domestic and global teams • Monitoring the accuracy and completeness of audit results • Developing strategies to enhance audit processes, tools, and outcomes • Overseeing the Atlas QA user access request process • Ensuring documentation is accurate and reflective of current processes • Tracking training rollout and compliance • Communicating with senior leadership and department heads • Facilitating collaboration across domestic and global teams • Providing direct leadership to the domestic quality audit team • Assigning and monitoring workloads • Conducting regular performance reviews and team meetings • Developing team members through coaching and mentoring

• Supports the organization in terms of effective environmental, health and safety, workers’ compensation management, and loss prevention oversight and guidance. • Instills discipline, accountability, and best practices in pursuit of improved safety, cost performance, compliance and employee relations. • Leads and reinforces the “Path to Zero” proactive safety culture at SavATree across all service lines and departments. • Communicates and maintains rapport with the field teams. • Plan, organize and manage the safety and health process; ensure it is aligned with strategic objectives. • Chair Company Safety Calls and Corporate Safety & Regulatory Steering Committee Meetings. • Review, update, implement, and enforce company-wide safety programs. • Visit branch offices to review and audit safety programs. • Develop and implement safety awareness programs companywide. • Conduct accident/incident review to identify root causes, trends, and determine appropriate countermeasures. • Ensure compliance with all DOT regulations, Federal & State licensing issues, and OSHA inspections.