• Provides the key interface between the customer and company. • Communicates clearly, concisely, and accurately by phone and electronically. • Addresses incoming inquiries and qualify customers’ needs. • Processing orders and order confirmations, creating and following up on quotations, providing order delivery information, offering cost-saving alternatives and/or related products if available, problem solving, addressing customer complaints, answering general inquiries. • Assists other departments as needed. • Maintains working knowledge of customer support policies and processes. • Always maintains customer focus and provides solutions to customer needs. • Follows customer support processes and completes tasks with a high degree of accuracy. • Maintains superior product knowledge. • Meets/exceeds individual and departmental goals. • Works effectively with other departments to meet customer needs. • Engage team members to maintain customer support expectations. • Maintains professional working relationships with customers, colleagues, suppliers and management.

• The BC Sr. Consultant plays a large role in assessing customer needs, configuring Dynamics 365 BC to meet those needs, training end-users, and providing ongoing support to ensure optimized performance • Collaborate with Clients and work directly with clients’ teams to understand their unique business needs and pain points • Gather requirements to craft solutions to pain points • Configure ERP systems with respect to focus area • Work with applicable parties to ensure customer tickets get addressed in a specified amount of time • Provide dedicated client support for design issues and guide the remediation efforts • Offer ongoing support to troubleshoot issues, answer questions, and optimize system performance • Mentor other consultants and provide knowledge and guidance on best practices • Continuously monitor updates and new features in BC and areas of focus • Work with other consultants and departments to ensure seamless integration across all business functions

• Delivering exceptional service to both Foodservice and National Retail customers through accurate order processing. • Process customer orders from entry to delivery, ensuring accuracy and timeliness. • Verify and update customer order guides, pricing, and cost changes. • Handle inbound/outbound calls, emails, and walk-in customer interactions professionally. • Accurately enter and verify orders, adjustments, and credits in SeaSoft and customer ERP systems. • Coordinate with transportation and operations to ensure timely deliveries.

Role Description We are partnering with a leading global customer experience provider to recruit Polish-speaking Customer Support Specialists for a remote role based anywhere in Greece. In this position, you will provide support to customers of a globally recognized technology brand, assisting them with product-related questions, troubleshooting, and after-sales service. You will work in a dynamic international environment, focused on delivering an excellent customer experience. - Support customers via phone, email, and chat - Provide technical assistance and troubleshooting for products and services - Help customers with orders, returns, cancellations, and delivery-related issues - Resolve customer inquiries efficiently while ensuring a positive experience - Follow structured support processes and internal guidelines - Maintain accurate documentation of customer interactions - Ensure high levels of customer satisfaction and first-contact resolution - Escalate complex issues to specialized teams when necessary Qualifications - Fluent Polish (C1/C2) with good English skills (B2) - Strong communication and customer service skills - Interest in technology and consumer electronics - Good computer skills and ability to navigate multiple systems - Ability to multitask and work in a fast-paced environment - Problem-solving mindset and attention to detail - Previous experience in customer support is a plus, but not required Benefits - Full-time remote position anywhere in Greece - Rotational shifts (Monday to Sunday) - Paid training with onboarding and nesting period - Work-from-home setup with equipment provided - Opportunity to support a globally recognized tech brand - International and multicultural work environment - Career growth opportunities within a global organization - Continuous training and development programs