Personalbüro U. Herrmann

Role Description - Render correct concepts and meanings between Ukrainian and English following complexity, clarity, tone, and style from one language into another. - Uphold the correct rules for grammar and syntax in both languages. - Provide strict renditions of the messages including every detail of the conversation. - Follow instructions of customers, manage the flow of the call and avoid taking over the call. - Understand protocol and terminology at the customer service level in the following industries: Insurance, Legal, Medicine (General and Forensic). Qualifications - C1 Ukrainian or Russian language level, both oral and written, C1 English. - High School Diploma (mandatory). - Education in languages/translation/interpretation or related fields will be considered as an advantage. - Excellent listening, retention and note-taking skills. - Ability to explain certain cultural concepts to avoid miscommunication. - Ability to concentrate, stay detached from the conversation, and always remain neutral and objective. - Reliable, autonomous and highly disciplined. - Confident and organized. - Time management skills with maximum responsibility. - Ability to work with performance goals. Requirements - In case of successful hiring you are requested to pick up company equipment from one of the following office locations: Lisbon, Porto or Covilhã. Benefits - A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere. - Work 40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern, Monday to Sunday 24/7. - Guidance and tools to reach your full potential. - Work from home. - Private medical insurance.

Role Description - Assist clients with opening and maintaining trading accounts - Respond to customer enquiries via email, phone and internal support channels - Handle welcome calls and client follow-ups to ensure high customer satisfaction - Provide information about the company's trading platforms and services - Resolve back-office and account-related enquiries - Support clients with technical issues, including MetaTrader platform troubleshooting - Handle customer complaints professionally and ensure timely resolution - Liaise with internal departments to resolve customer issues efficiently - Escalate complex cases to the relevant teams when required - Support marketing activities, including campaign translations and event coordination when needed - Educate clients on products and platform functionality where appropriate - Contribute ideas to improve customer experience and support business growth Qualifications - Native or fluent Japanese (written and spoken) - Fluent English (minimum B2) - University or College degree - Strong communication and interpersonal skills - Proficiency with MS Office applications - Comfortable using CRM systems, email platforms and computer applications - Ability to work independently and within a team - Ability to work under pressure and meet deadlines - Able to work full-time during Japan business hours - Experience working with CRM systems and customer support tools Benefits - Remuneration according to qualifications and experience - Opportunity to work with an international FX/CFD brokerage - Dynamic and multicultural working environment - Opportunities for professional learning and growth - And many others!

Role Description We are partnering with a leading global customer experience provider to recruit Polish-speaking Customer Support Specialists for a remote role based anywhere in Greece. In this position, you will provide support to customers of a globally recognized technology brand, assisting them with product-related questions, troubleshooting, and after-sales service. You will work in a dynamic international environment, focused on delivering an excellent customer experience. - Support customers via phone, email, and chat - Provide technical assistance and troubleshooting for products and services - Help customers with orders, returns, cancellations, and delivery-related issues - Resolve customer inquiries efficiently while ensuring a positive experience - Follow structured support processes and internal guidelines - Maintain accurate documentation of customer interactions - Ensure high levels of customer satisfaction and first-contact resolution - Escalate complex issues to specialized teams when necessary Qualifications - Fluent Polish (C1/C2) with good English skills (B2) - Strong communication and customer service skills - Interest in technology and consumer electronics - Good computer skills and ability to navigate multiple systems - Ability to multitask and work in a fast-paced environment - Problem-solving mindset and attention to detail - Previous experience in customer support is a plus, but not required Benefits - Full-time remote position anywhere in Greece - Rotational shifts (Monday to Sunday) - Paid training with onboarding and nesting period - Work-from-home setup with equipment provided - Opportunity to support a globally recognized tech brand - International and multicultural work environment - Career growth opportunities within a global organization - Continuous training and development programs

Role Description - Serve as the main point of contact via telephone, ensuring efficient call handling and clear, professional communication. - Research and identify effective solutions to resolve customer issues or concerns. - Serve as the first point of contact for business partners or clients, assisting with queries related to products, services, or account management. - Provide accurate and complete information using appropriate tools, systems, and procedures. - Maintain a high standard of customer service and contribute to a positive customer or partner experience. - Collaborate with internal teams to ensure seamless communication and issue resolution. Qualifications - Fluent/native in Romanian with strong proficiency in both written and spoken communication. - Good proficiency in English. - High school diploma or equivalent qualification. - Minimum of 6 months experience in customer service, hospitality, retail, or a related field. - Strong communication and problem-solving skills with the ability to apply product or service knowledge effectively. - Proficiency with computers and customer service tools. - Reliable high-speed internet connection and a quiet workspace (for remote work). - Eligibility to work in Greece. Benefits - Competitive compensation package, including a base salary. - Comprehensive benefits package based on role. - Supportive and accessible leadership committed to employee development. - Inclusive and community-focused work environment that values giving back. - Opportunities for career advancement and continuous learning. - And many others!

Role Description - Handle all incoming contacts from the clients - Develop your knowledge continuously to effectively answer customer queries and resolve potential issues - Act as a key focal point for our leading accommodation partners by answering basic questions & queries about rooms modifications, rates and/or availability, extranet tooling usage, etc. - Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information - Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners. Qualifications - Native/Fluent in Dutch & Fluent in English (at least B2 level), both oral and written - Ability to identify, apply and explain your product and/or service expertise with clarity - Ability to cover morning, weekend and afternoon shifts on rotation with colleagues - Tech savvy and full proficiency with MS Office products - Resident of Greece or ability to relocate under short notice. Benefits - Excellent remuneration package based on experience, skills and performance - Be part of a dynamic and creative team with positive and friendly atmosphere - 25 days’ annual leave per year - Meal allowance - Guidance and tools to reach your full potential - And many others!

Role Description - Assist clients worldwide through live support - Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records - Demonstrate impeccable telephone etiquette and management - Handle back office queries - Support clients with technical and troubleshooting issues - Report to the management and deal with all departments to resolve issues - Provide support and troubleshooting on Trading Platforms - Handle client inquiries appropriately and ensure that high level service is provided - Promote available products and services to clients, provide all relevant information to clients - Develop and maintain excellent relationships with prospective and existing clients - Contribute to team effort by achieving targeted results Qualifications - Native / fluent in Thai, both oral and written - Fluent in English (at least B2 level) - Previous experience working for FX brokers is mandatory - Previous experience in a similar position will be considered as a major advantage - Excellent communication skills (both oral and written) - Able to work efficiently under pressure - Excellent computer skills (Microsoft Excel and Word) - Working schedule: Monday to Friday Benefits - Competitive remuneration - An opportunity to build a company and grow in it - Private medical insurance - The freedom and flexibility of fully remote work - Collaborative and supportive team environment

Role Description - Respond promptly and professionally to incoming customer inquiries through various communication channels. - Research and identify effective solutions to resolve customer issues or concerns. - Serve as the first point of contact for business partners or clients, assisting with queries related to products, services, or account management. - Provide accurate and complete information using appropriate tools, systems, and procedures. - Maintain a high standard of customer service and contribute to a positive customer or partner experience. - Collaborate with internal teams to ensure seamless communication and issue resolution. Qualifications - Fluent/native in Croatian with strong proficiency in both written and spoken communication. - Good proficiency in English. - High school diploma or equivalent qualification. - Minimum of 6 months experience in customer service, hospitality, retail, or a related field. - Strong communication and problem-solving skills with the ability to apply product or service knowledge effectively. - Proficiency with computers and customer service tools. - Eligibility to work in Greece. Benefits - Competitive compensation package, including a base salary. - Comprehensive benefits package based on role. - Supportive and accessible leadership committed to employee development. - Inclusive and community-focused work environment that values giving back. - Opportunities for career advancement and continuous learning. - And many others!

Role Description We are partnering with a leading international customer experience provider in Greece to recruit Czech-speaking Customer Care & Technical Support Advisors. This role is ideal for candidates who enjoy helping people, solving technical issues, and working in a structured, high-quality support environment for premium digital products and services. You will join a multilingual team delivering professional customer and technical assistance via phone, email, and chat, while developing strong technical and communication skills. - Handle inbound customer inquiries via phone, email, and chat - Provide support for account access, device usage, software updates, and basic troubleshooting - Guide users step by step to resolve technical and service-related issues - Accurately document cases and actions taken using internal support tools - Follow defined quality, security, and efficiency standards - Escalate complex cases when required and collaborate with internal teams - Ensure a secure, professional, and positive customer experience at all times Qualifications - Fluent Czech (C1/C2 level); Slovak is a strong advantage - English at B2 level for training and internal communication - Previous experience in customer support or technical support is preferred - Confident PC skills and ability to work with multiple systems simultaneously - Strong written and verbal communication skills - Problem-solving mindset with attention to detail - Ability to work in rotating shifts, including weekends when required - Interest in technology and digital products is a plus Benefits - Complete support to help you ease your relocation to Greece (flight tickets expenses, hotel accommodation, support with the house searching process covered by the company) - Competitive monthly salary + 2 extra salaries per year - Health care benefits and numerous other discounts - Full training by certified instructors - Professional growth & development opportunities - Special Events as well as community & social responsibility initiatives - Free online Greek language courses - State of the art premises, providing a great working environment with relaxing break areas - Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age