• Delivering exceptional service to both Foodservice and National Retail customers through accurate order processing. • Process customer orders from entry to delivery, ensuring accuracy and timeliness. • Verify and update customer order guides, pricing, and cost changes. • Handle inbound/outbound calls, emails, and walk-in customer interactions professionally. • Accurately enter and verify orders, adjustments, and credits in SeaSoft and customer ERP systems. • Coordinate with transportation and operations to ensure timely deliveries.

Role Description We are partnering with a leading global customer experience provider to recruit Polish-speaking Customer Support Specialists for a remote role based anywhere in Greece. In this position, you will provide support to customers of a globally recognized technology brand, assisting them with product-related questions, troubleshooting, and after-sales service. You will work in a dynamic international environment, focused on delivering an excellent customer experience. - Support customers via phone, email, and chat - Provide technical assistance and troubleshooting for products and services - Help customers with orders, returns, cancellations, and delivery-related issues - Resolve customer inquiries efficiently while ensuring a positive experience - Follow structured support processes and internal guidelines - Maintain accurate documentation of customer interactions - Ensure high levels of customer satisfaction and first-contact resolution - Escalate complex issues to specialized teams when necessary Qualifications - Fluent Polish (C1/C2) with good English skills (B2) - Strong communication and customer service skills - Interest in technology and consumer electronics - Good computer skills and ability to navigate multiple systems - Ability to multitask and work in a fast-paced environment - Problem-solving mindset and attention to detail - Previous experience in customer support is a plus, but not required Benefits - Full-time remote position anywhere in Greece - Rotational shifts (Monday to Sunday) - Paid training with onboarding and nesting period - Work-from-home setup with equipment provided - Opportunity to support a globally recognized tech brand - International and multicultural work environment - Career growth opportunities within a global organization - Continuous training and development programs

• Works in a remote environment, delivering excellent customer service by asking questions, actively listening, building rapport, demonstrating respect, being informative, and understanding their needs, requests, or problems • Answers inbound customer calls in ASL by video concerning one or more of the following issues: troubleshooting, billing, or questions about products and/or services • Determines the root cause of customer problems and uses available tools, systems, resources, customer information, and collaboration with other departments to identify the action required and resolve the issue • Educates customers on billing details, as well as policies and procedures concerning prices/billing/service to facilitate the acceptance of customer payments by phone (inclusive of applicable payment assistance fees) or educates the customer on other options to make payments at no charge • Provides seamless customer experience through the accurate documentation of call details and new account information into the computer system and completing any necessary forms required to request action by other departments • Closes sales and complete service orders when the customer expresses interest in additional products, features, and services • Successfully completes job-related training • Stays current with new and/or updated reference material or announcements pertaining to the job and adapts customer communication to reflect any changes • Other duties as assigned

Title: Sr. Customer Service Representative - Billing (Bilingual - English/Spanish) Location: Dallas United States Job Description: Category Customer Service Location Dallas, Texas Job function Operations Job family Client Services Shift Day Employee type Regular Full-Time Work mode Remote Job Description Sr. Customer Service Representative - Billing (Bilingual - English/Spanish) Pay range: $17.20+ per hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Start date: June 1st As a Billing Customer Service Representative, you'll provide our members with the information they need to make better decisions about their health, helping them get access to the right care the first time. Every day, you'll provide compassionate and empathetic support to 50 to 70 callers providing guidance, support, and resolution for escalated issues. This is no small opportunity. This is where you can bring your compassion for others while building your career. The successful candidate must be able to work the following hours and schedule: - A full-time, Monday - Friday work schedule with a daily 9-hour shift, including breaks and lunch. You must be able to work between the hours of 8:30 AM and 8:00 PM, all ET. After training concludes, you will be assigned a regular schedule with 9-hour shifts between the hours of 8:30 AM to 8:00 PM, based on business necessity. - You must be able to fully attend our training program. Successful candidates are expected to attend all trainings during our initial training program, for the first 90 days of employment. Training hours are 8:30 AM to 5:00 PM (Phase I) and 9:00 AM to 5:30 PM (Phase II). This position is full-time (40 hours/week) Monday - Friday. The shift is as follows: - Virtual Instructor-Led Training (approximately 6 weeks): 8:30 AM to 5:00 PM - On-the-Job-Training (OJT) Training (approximately 90 days): 9:00 AM - 5:30 PM - Deployment to full-time position: the nationwide call center is open from 8:30 AM - 8:00 PM. - To meet the needs of the business during operating hours, we have four shifts. After successful completion of training, based on business need, one of the following shifts will be assigned to you: - 8:30 AM - 5:00 PM - 9:30 AM - 6:00 PM - 10:30 AM - 7:00 PM - 11:30 AM - 8:00 PM You also may be required, given the business need, to work occasional overtime. This role is equally challenging and rewarding. You'll be on the phone for long periods of time and encounter all types of communication styles and personalities as you help resolve conflicts or issues. You'll deal with stressful situations and resolve complex health care concerns in a positive, simplified manner so that callers fully understand their health care plans and solutions. Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: - Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours - Best-in-class well-being programs - Annual, no-cost health assessment program Blueprint for Wellness - healthyMINDS mental health program - Vacation and Health/Flex Time - 6 Holidays plus 1 "MyDay" off - FinFit financial coaching and services - 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service - Employee stock purchase plan - Life and disability insurance, plus buy-up option - Flexible Spending Accounts - Annual incentive plans - Matching gifts program - Education assistance through MyQuest for Education - Career advancement opportunities - and so much more! Responsibilities: - Answer a high volume of calls from patients or their representative, regarding patient bill balances, payment plans, credit card payments, patient pricing, rebilling insurance companies and general customer concerns - Evaluate and respond to all aspects of billing inquiries, including but not limited to billing insurances, and updating invoices - Research, troubleshoot and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution - Thorough navigation of the Quest Billing System and other applicable applications - Maintain tracking log of all patient contacts - Ability to perform additional projects or tasks based on business need - Maintain all compliance and HIPAA regulations at all times Qualifications: - High School Diploma / GED (or higher) - Bi-lingual, English and Spanish. - 2+ years of experience working in a call center handling a high volume of inbound calls. - 2+ years of experience in a medical office or health care setting analyzing and resolving customer health care concerns. - Knowledge of healthcare claims billing/finance and eligibility processes, practices, and concepts. - Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon. - Demonstrated ability using computers and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications. - Ability to work any nine-hour shift, including breaks and lunches, between Monday-Friday, from 8:30 AM - 8:00 PM ET. Your specific shift will be assigned after training ends. - Ability to commit to full-time attendance during the 90-day training period (9:00 AM-5:30 PM ET), with no absences. - Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner. - Proficient conflict management skills including the ability to resolve stressful situations. - Must be 18 years or older. 57740 Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.