• Develop and implement an evolving strategic plan and process to effectively manage your assigned customers, driving growth and profitability. • Document account requirements; identify key stakeholders and implement successful account management plans in conjunction with the bidadoo sales/production teams. • Drive revenue through fees associated with our professional auction, remarketing and consignment services. • Maximize returns by proving value and advantages of working with bidadoo. • Build a comprehensive knowledge of the new and used equipment products, become a trusted advisor, guiding customers on the valuation and sales of machinery and equipment. • Prepare professional proposals, program agreements, terms of sales, and trade responses coordinating the approval process and submission. • Demonstrate our remarking services and provide best fit solutions for our customers. • Engage customers to provide; awareness, training, event participation, marketing and support, building a positive brand image and reputation across our customer’s organization. • Develop relationships with our AMS, production, seller services and other team members; working with them to ensure a positive experience and customer retention. • Utilize the tools, CRM and resources to document and communicate with all stakeholders • Provide a great customer experience for our customer and team supporting the bidadoo values and brand promise. • Demonstrate bidadoo pride in everything you do.

• Responsible for assisting with the coordination of the implementation of new groups and overall servicing of account issues for existing clients and brokers. • Responsible for producing educational materials, resolving claims/service issues. • Responsible for providing administrative support to the Client Services department. • Responsible for assisting with the communication with internal staff on any plan design changes, renewal changes, or other relevant information to ensure the plan runs smoothly for each client. • Supervising and training the Account Coordinator team • Assigning projects to the Account Coordinator team • Working with the Director of Client Services and Vice President of Client Services to report escalations • Identifying areas of opportunity and areas of concern with the team • Tracking PTO for the team and maintaining a PTO tracker • Coordinating with the Vice President and Director to approve PTO for all Client Services staff, including Account Executives (AEs), Account Managers (AMs), and Account Coordinators (ACs)

Role Description As a Global Strategic Account Manager, you will cultivate and expand relationships with key accounts that are critical to the organization’s long-term success. You will identify cross-sell and upsell opportunities, resolve issues efficiently, and ensure an exceptional customer experience. - Serve as the strategic lead for high-value named accounts, ensuring sustained client satisfaction and mutual growth. - Develop a robust pipeline that supports achievement of quarterly and annual sales and revenue targets. - Design and execute strategic account plans centered on shared success and measurable customer value. - Drive net-new business by researching, qualifying, engaging, presenting, and closing prospective clients. - Build and deepen relationships with priority stakeholders, understand their critical business challenges, and recommend solutions that deliver meaningful impact. - Identify and capture upsell and expansion opportunities within existing accounts and adjacent markets by proactively positioning solutions to new stakeholders. - Maintain a comprehensive pipeline of opportunities across named accounts, including renewals, projects, and share-of-wallet initiatives. - Provide management with clear, timely updates on customer activity, opportunity status, renewals, and strategic plan progress. - Coordinate internal resources—support, service, and leadership—to surpass account performance objectives and customer expectations. - Champion and enhance the company’s brand reputation within the marketplace. - Leverage CRM tools for all aspects of account management, from lead generation and account setup through order fulfillment. - Engage in ongoing professional development aligned with the company’s business focus. - Adhere to all corporate policies and procedures. Qualifications - Bachelor’s degree accompanied by eight (8+) years of successful outside sales experience in wireless or wireless related technology, including at least three (3+) years in strategic account management and/or sales leadership. - Demonstrated success in sustaining and expanding key client relationships. - Proven ability to uncover potential within assigned accounts and create compelling opportunities. - Outstanding communication and interpersonal skills with a talent for building strong client partnerships. - Advanced negotiation and problem-solving capabilities. - Proficiency with Salesforce and Microsoft Office applications. - Extensive experience and knowledge of the networking and wireless markets. - Expertise in implementing and leading indirect channel sales models alongside direct sales initiatives. - A passion for winning, a strategic business mindset, and exceptional collaboration skills. - Ability to deliver a clear, compelling value proposition to customers and partners. Requirements - This is a remote position based in Tennessee. Candidates must currently reside within the territory. - Application Deadline: May 7, 2026. Benefits - Competitive salary range dependent on various factors including location and candidate’s qualifications. - Opportunity for sales commissions as part of the Ericsson Enterprise Wireless Variable Compensation Plan. - Excellent, competitive employee benefits including subsidized nationwide PPO medical benefit options. - 401(k) plan with a 4% company match and immediate vesting. - Company-paid employee basic life and AD&D insurance and company-paid disability benefits. - Minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. - Up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay. - Other company-paid benefits such as a comprehensive Employee Assistance Program, mobile therapy, and volunteer paid time off.

• Maintain and expand commercial relationships with assigned accounts • Identify business opportunities • Map potential risks and threats • Propose new solutions and offerings.