• Set the Workplace Technology Vision • Own and execute the global Workplace Technology strategy, aligning employee experience with ServiceTitan’s business goals and growth trajectory. • Define the end-to-end employee technology experience in partnership with the People team - from onboarding to day-to-day work to offboarding, across in-office, hybrid, and remote environments. • Establish WPT as a strategic, data-driven function, not a reactive support organization. • Lead an AI-Enabled Employee Experience • Embed AI and automation across workplace technology and IT support to reduce friction and improve speed, quality, and consistency. • Transform the IT Service Desk into a proactive, AI-augmented support model, including: Enable Self-service capabilities and deployment of AI Agents • Automated incident resolution and workflow orchestration • Experience and sentiment insights to continuously improve CSAT • Drive adoption of AI capabilities across Google Workspace, Atlassian, and Slack, in partnership with Business Systems and Data teams. • Own Core Workplace Technology Domains • You will have accountability for: End-User Devices & Asset Management – Global lifecycle management of laptops, mobile devices, peripherals, inventory, vendors, and zero-touch provisioning. • Collaboration, AV & Hybrid Work – Scalable, reliable meeting room and collaboration experiences that create parity between remote and in-office employees. • Network & Connectivity – Secure, high-performance global offices and remote connectivity. • Employee Productivity Applications – ownership and optimization of our core stack: ex. Google Workspace, Atlassian (Jira/Confluence), Salesforce-Slack and other platforms • Global IT Service Desk – support operations, SLAs, tooling, and continuous improvement. • Partner Across the Business • Partner closely with Business Systems and Data teams to ensure clean integration across employee systems (HRIS, Legal, Identity / Access, ERP / CRM). • Enable a single source of truth for employee lifecycle, access, and experience data. • Collaborate with People, Security, Legal and Real Estate to deliver secure, compliant, and scalable workplace solutions. • Lead, Communicate, and Scale • Build and lead a high-performing global Workplace Technology team, setting clear priorities, operating models, and development paths. • Communicate effectively with executive leadership, translating technical initiatives into business and employee impact. • Manage strategic vendors, contracts, and budgets with a focus on value, reliability, and long-term scalability.

• Identify and assess prospective clients based on their needs and suitability • Manage a diverse client portfolio and act as the primary point of contact throughout client prospecting and sales phases • Become an APEXA expert and develop a deep understanding of client processes • Train clients on the system, best practices, and APEXA implementation • Maintain a customer‑centric approach and promote the brand • Create presentations and contribute to marketing content • Drive revenue through client acquisition and identification of new markets • Schedule and lead regular sales and account management meetings

• Company-Wide Resource Planning & Allocation • Utilization Management & Optimization (75% Target) • Offshore Shared Services Coordination • Pre-Sales & Pipeline Alignment • Margin & Cost Discipline • Workforce Forecasting & Hiring Signals • Governance, SOPs & Cadence • Reporting, Analytics & Leadership Visibility

Role Description We’re looking for a Senior Software Engineering Manager to lead two core engineering teams responsible for our customer data lake, data pipelines, and the customer-facing UX built on top of that data. Our data lake is not just infrastructure — it is the foundation of our product. The quality, freshness, and correctness of data directly power customer workflows, analytics, and product UX. Both teams you’ll lead own end-to-end delivery, from data ingestion and modeling through to the front-end experiences that rely on that data. - One team owns our AWS-based data lake and pipelines, ingesting and transforming high-volume customer data. - The second team owns synchronization with Snowflake and the product experiences that consume that data. - This role requires someone who can work backward from customer use-cases, understand how data shows up in the product, and ensure we deliver customer value through a rock-solid data lake foundation. - This is a deeply technical leadership role, but your biggest impact will come from setting direction, aligning teams around customer outcomes, and delivering high-quality systems and UX consistently. Qualifications - 8+ years of software engineering experience. - 3+ years leading multiple teams or a senior, high-impact team. - Experience owning data lakes, data pipelines, or distributed data systems. - Strong experience with AWS-based data pipelines. - Experience integrating data lakes with Snowflake or similar warehouses. - Experience leading teams that own both backend systems and frontend UX. Requirements - Technically credible across backend and frontend. - Customer-minded: consistently works backward from real use-cases. - Clear, direct communicator who sets strong expectations. - Comfortable making trade-offs in fast-moving environments. - Strong planning and prioritization instincts. - Bias toward automation, testing, and operational excellence. - Track record of improving delivery predictability while raising the quality bar. Benefits - Competitive salary and health benefits for eligible full-time employees. - Additional benefits including 401k matching and a subsidy for internet or cell phone. - Generous PTO days, in addition to paid holidays that incorporate two days to honor and celebrate your heritage, culture, or traditions that matter most to you. - Half Day Summer Fridays! - A company actively working to dismantle bias in our hiring practices, foster cultural inclusivity, and continuously examine policies and practices to ensure equity. - A fast-paced, team-driven culture that helps you grow your career with learning opportunities, autonomy and ownership, and chances to succeed (or fail).