Principal Architect
Location
Texas
Posted
42 days ago
Salary
$170K - $200K / year
Seniority
Lead
Job Description
Principal Architect
TTEC Digital
• Engineer and design complex Contact Center applications. • Serve as a subject matter expert on technology impacts and decisions. • Own the software development experience including API integrations and web service experiences. • Work autonomously and collaborate with engineering teams, clients, and stakeholders. • Mentor junior consultants and support their development.
Job Requirements
- Bachelor’s degree in computer science, IT, or engineering preferred.
- 10 or more years’ experience in Contact Center and UC environments.
- 5 or more years of NICE CXone software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.
- Experience creating a roadmap, designing, planning, documenting, and implementing end to end architecture using the latest technologies such as Genesys Pure Cloud, Five9, Amazon Connect, Cisco, Avaya, inContact/NICE CXOne and/or other cloud telephony platform. NICE CXone highly preferred.
- Experience with enterprise level CCaaS architecture for complex business needs.
- Cloud Network infrastructure experience.
- Experience creating and presenting to executive level stakeholders (technical and non-technical).
- Existing knowledge and/or industry certifications for Webex Collaboration, Amazon Connect, Genesys Engage/Cloud, Google CCAI, NICE CXone, Verint, Calabrio, CRM’s, and process automation technologies
Benefits
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
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