SCM Insurance Services is a Canadian-based, independent, private company that provides services in claims management and risk management. SCM Insurance Services is the largest comp
Property Technical Specialist
Location
Canada
Posted
56 days ago
Salary
C$80.3K - C$111.5K / year
Seniority
Mid Level
Job Description
Property Technical Specialist
SCM Insurance Services
Role Description The Property Technical Specialist will be accountable for the delivery of XA reporting and XA Client Guidelines to support ClaimsPro operational leadership and enable adjusters to understand and meet insurer expectations. Supporting the Director of IMS, the Property Technical Specialist will also be responsible for measuring regional performance, communicating the results to internal stakeholders, and developing strategies to drive better outcomes. This role is critical to ClaimsPro’s objective to become the most trusted partner in the industry. Job Responsibilities - Support the Director of IMS and Regional adjusting teams in the proactive design of workflows to create efficiencies for XA usage. - Provide oversight and guidance on files requiring technical direction. - Create, manage, and oversee XA Standard Operating Procedures. - Maintain current client guidelines and expectations related to the use of XA. - Review guidelines and act as SME to provide feedback on issues where client guidelines and adjuster processes are not aligned. - Monitor and maintain active XA user list. - Work in conjunction with other departments to support client needs. - Assist with onboarding of adjusters to projects. - Collaborate with key stakeholders on any special projects and initiatives related to XA. - Identify adjuster XA handling trends and coaching opportunities. - Provide reporting on adjuster performance aligned with account requirements. Qualifications - 3 to 5 years of relevant property claims adjusting experience. - Demonstrated advanced knowledge of XactAnalysis. - Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner. - Demonstrated ability to communicate effectively at all levels of the organization, including presentations to both internal and external stakeholders. - Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, SharePoint). Competencies - Communication Skills: Must communicate effectively and persuasively with both internal and external stakeholders. - Leadership: Motivated to collaborate with internal and external partners to work towards a common objective in constantly evolving environments. - Problem Solving: Working to improve existing processes and procedures proactively and consistently. - Teamwork: Ability to collaborate with multiple stakeholders and manage conflicting priorities in an effective manner to attain results. - Rigorous attention to detail and adherence to deadlines. Environment/Working Conditions - Remote work environment – anywhere in Canada. - Positive Team Dynamics. - All prospective employees must pass a background check. - We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates throughout the recruitment and assessment process.
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