SCM Insurance Services

Role Description Nous recherchons actuellement un examinateur idéalement dans la région de Montréal ou dans la province de Québec. Il s'agit d'un poste en télétravail. Aujourd'hui, IPG travaille avec le plus grand réseau canadien de cabinets d'expertise indépendants à travers le pays. Le candidat retenu travaillera au sein d'IPG, une entreprise pleine d'opportunités et d'enthousiasme - nous recherchons le bon candidat pour nous rejoindre ! Responsibilities: - Agir en tant qu’expert en sinistre pour divers comptes Lloyds, ce qui implique de fournir un service de réclamation rapide, équitable et de qualité aux clients. - S’occuper des réclamations de responsabilité complexes. - Diriger les ajusteurs indépendants et les guider dans leur enquête. - Régler les réclamations directement avec les demandeurs ou leurs représentants. - Administrer les paiements/règlements de réclamations au moyen de comptes en fiducie. - Assurer la liaison avec toutes les parties prenantes pour s'assurer que les besoins du client soient satisfaits. Qualifications - Diplôme d'études collégiales ou combinaison d'études et expérience équivalente dans une entreprise équivalente. - Le candidat doit avoir son permis de l’AMF (Autorité des Marchés Financiers) pour la province de Québec. - Minimum de 5 à 7 ans d'expérience dans le traitement des réclamations en responsabilité civile. - Excellentes compétences en communication orale et écrite en anglais et en français. - Expérience avec les réclamations impliquant les Souscripteurs du Lloyds serait un atout. Requirements - La personne doit démontrer sa capacité à diriger des experts en sinistres de tous niveaux et à travailler efficacement dans un environnement d'équipe. - Capacité déjà démontrée à communiquer efficacement avec les associés internes et externes, à l’oral ainsi qu’à l’écrit. - Une attitude positive et une approche de service à la clientèle favorisant le traitement des demandes de manière efficace. - Solides compétences analytiques, de résolution de problèmes et d'organisation. - Capacité démontrée à être proactif dans l'identification et la mise en œuvre de solutions. - Capacité éprouvée à effectuer plusieurs tâches dans un environnement exigeant et au rythme rapide. - Compétences informatiques exceptionnelles. Capacité à naviguer dans divers systèmes, à maîtriser MS Office et à travailler dans un environnement sans papier. Benefits - Salaire compétitif: 67 200,00 $ - 93 300,00 $ CAD par an - Le salaire est fixé en fonction de l'expérience, des qualifications et des principes d'équité interne. - Équilibre entre vie professionnelle et vie privée. - Possibilités de travail à distance et hybride. - Programme d'avantages sociaux E-flex. - Programmes de bien-être. - Régime enregistré d'épargne-retraite (REER), y compris une contribution de 2 % pour les employés à temps plein. - Possibilités de formation et de développement de carrière. - Primes de recommandation des employés. - Programme de reconnaissance des employés. - Avantages pour les employés (accès à des programmes de rabais auprès de fournisseurs). - Remboursement des frais d'ajustement des licences et des cotisations.

Role Description Nous recherchons actuellement un expert en sinistres (biens et responsabilité civile) ! Ce poste est 100 % à distance, mais un bureau vous attend à Laval si vous préférez travailler en mode hybride. Vous pouvez résider n'importe où au Canada à condition d'être titulaire d'un permis d'expert en sinistres valide au Québec (sinistres des particuliers et des entreprises). Anglais fonctionnel est requis (oral et écrit). Résumé du rôle: Nous cherchons actuellement à ajouter un expert en dommage directs et responsabilité civile (1 à 3 années d'expérience) à notre équipe des comptes nationaux !! Pour réussir dans ce rôle, le candidat idéal doit avoir une formation/expérience dans les réclamations en dommages directs et en responsabilité civile. Le candidat aura aussi de l'expérience en blessures corporelles ou au moins de l'intérêt pour en traiter. - Contact et suivi rapides avec les assurés et les réclamants. - Enquêter sur la cause et faire rapport aux clients avec des recommandations solides. - Tout au long du processus de réclamation, fournir un service à la clientèle de haut niveau aux clients et aux assurés. - Exécuter les tâches qui lui sont confiées conformément aux normes de travail, politiques et procédures établies. Qualifications - Proactif dans la recherche de résolutions, avec un sentiment d'urgence et de réactivité. - Compétences analytiques efficaces, y compris l'identification des dynamiques de cause à effet. - Capable de tirer des conclusions valables et de les communiquer efficacement. - Capacité à gérer la pression avec calme, en particulier lors de conflits et de situations difficiles. - Doit avoir des compétences relationnelles avec un parti pris pour établir des relations avec sa propre équipe et les parties prenantes des réclamations. - Maîtrise des ordinateurs et de la technologie actuelle. - Compétences orales efficaces, y compris l'écoute, les entretiens, la négociation, etc.; Doit être capable de fléchir le style approprié au public. - Excellentes compétences en service à la clientèle et veille à ce que toutes les demandes soient traitées efficacement et en temps opportun. - Le bilinguisme (français et anglais) est un atout majeur dans le département des comptes nationaux. Benefits - Vous ferez partie d'une équipe de plus de 700 experts en sinistre indépendants à travers le Canada. - Votre carrière peut évoluer vers d’autres genres de réclamation, vers la gestion de succursales à travers le Canada ou vers de nouveaux rôles - le ciel est la limite. - Vous travaillerez sur le logiciel de pointe EspaceRéclamations, conçu par un expert pour les experts et maintenu moderne avec notre équipe interne de programmeurs et de développeurs. - Votre charge de travail est dirigée par des cadres supérieurs et des employés chargés du développement des affaires d'un océan à l'autre. - Vous aurez droit à une multitude d'avantages tels que le remboursement des frais d'études, le remboursement des frais annuels rattachés à vos permis d’expert, des programmes de mentorat et un régime d'assurance-maladie et dentaire à prestations flexibles qui vous permet de personnaliser votre couverture. - Opportunité d’obtenir votre permis d’expert en sinistre dans toutes les provinces canadiennes. - Si vous ne désirez pas travailler de la maison à temps plein, notre bureau local vous accueillera, vous fournira un bureau agréable, des collègues sympathiques et un endroit pour développer votre carrière.

Role Description The Property Technical Specialist will be accountable for the delivery of XA reporting and XA Client Guidelines to support ClaimsPro operational leadership and enable adjusters to understand and meet insurer expectations. Supporting the Director of IMS, the Property Technical Specialist will also be responsible for measuring regional performance, communicating the results to internal stakeholders, and developing strategies to drive better outcomes. This role is critical to ClaimsPro’s objective to become the most trusted partner in the industry. Job Responsibilities - Support the Director of IMS and Regional adjusting teams in the proactive design of workflows to create efficiencies for XA usage. - Provide oversight and guidance on files requiring technical direction. - Create, manage, and oversee XA Standard Operating Procedures. - Maintain current client guidelines and expectations related to the use of XA. - Review guidelines and act as SME to provide feedback on issues where client guidelines and adjuster processes are not aligned. - Monitor and maintain active XA user list. - Work in conjunction with other departments to support client needs. - Assist with onboarding of adjusters to projects. - Collaborate with key stakeholders on any special projects and initiatives related to XA. - Identify adjuster XA handling trends and coaching opportunities. - Provide reporting on adjuster performance aligned with account requirements. Qualifications - 3 to 5 years of relevant property claims adjusting experience. - Demonstrated advanced knowledge of XactAnalysis. - Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner. - Demonstrated ability to communicate effectively at all levels of the organization, including presentations to both internal and external stakeholders. - Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, SharePoint). Competencies - Communication Skills: Must communicate effectively and persuasively with both internal and external stakeholders. - Leadership: Motivated to collaborate with internal and external partners to work towards a common objective in constantly evolving environments. - Problem Solving: Working to improve existing processes and procedures proactively and consistently. - Teamwork: Ability to collaborate with multiple stakeholders and manage conflicting priorities in an effective manner to attain results. - Rigorous attention to detail and adherence to deadlines. Environment/Working Conditions - Remote work environment – anywhere in Canada. - Positive Team Dynamics. - All prospective employees must pass a background check. - We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates throughout the recruitment and assessment process.

Company: ClaimsPro LP (Remote) Temporary Billing Administrator / Full-time (Calgary, AB Canada) Loss Adjusting is a fast-paced, complex field of insurance with no 2 files quite the same. Whether it be a home fire, a fender-bender, or an injury caused by a major accident, the ClaimsPro team determines coverage, legal liability, and settles claims with excellent customer service. ClaimsPro relies on their Administrative Assistants to support the branch staff and producers in the delivery of quality service to our clients. We have an existing opportunity for a (Remote) Billing Administrator position. This will be a temporary position to cover a 12-month Maternity Leave. This position is for our ClaimsPro Centralized Services department. The key focus of the position is to provide effective and efficient administrative support within a fast paced environment. The position duties include typing, computer work on our internal software program and MS Office, billing/invoicing, and may also provide other administrative and clerical support to various branch staff. Other duties as may be required. Responsibilities - Daily review, correction and/or rejection of centrally billed invoices; Advise SCM staff on the necessary corrections to make them compliant to guidelines, with instructions to resubmit when completed. - Educate adjusters about task entries, WIP, formulas, rates and any specifics for their particular client - Ensure complete transfer of notes in task lines, case information & required attachments & if these items did not transfer, to manually enter same - Creation of compliant invoices - Ability to handle pressure of massive volumes of invoices to be processed at certain times of the month and still ensure each invoice receives the attention it requires to maximize chances of it's payment in a timely manner - Assist Centralized Manager in gathering information & preparation of spread sheets - Assistance to SCM staff as requested in areas of billings, Bottomline submissions or other requests - Ability to maintain professional attitude in repetitive duties, such as numerous changes by clients in billing requirements and carry out such changes in a positive manner Education, knowledge and experience required • Grade twelve diploma • A post-secondary diploma in Office Administration will be given preference. • Proven ability to contribute to and work well within a team environment • All prospective employees must pass a background check Environment/Working Conditions: We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.

Company: ClaimsPro LP Commercial Desktop Adjuster, REMOTE (Anywhere in Canada) Salary range: $47,100.00 - $65,400.00 annually We have an existing opportunity for a Desktop Adjuster to join our team! This position can work remotely anywhere in Canada. Why should you consider a career with ClaimsPro? We are proud of our people and it shows: - You will be part of a team of over 700 independent adjusters from across Canada. - Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit. - You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers. - You will be supported by experienced local claims support, centralized after hours support, and dictation services. - Your claims load is driven by senior executives and business development staff from coast to coast. - Your workload is balanced, and you will be compensated for your billable hours. - You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage. - Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career. With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more. The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities. To succeed in this role, the ideal candidate should have experience in Personal and/or Commercial lines Auto Property Damage (PD). Some personal Property Claims experience will be considered an asset, as well as the following competencies; - Effective Analytical Skills - Effective communication skills (verbal, written and presentation) - Organizational skills - Interpersonal skills - Relationship Building skills - Demonstrated and proven leadership skills - Sense of urgency and responsiveness Qualifications & Experience University degree or post-secondary education related to insurance. - Minimum of 2-3 years of relevant experience. - Equivalency in combination of education and experience will be considered - Effective analytical skills, including identification of cause and effect dynamics - Good investigative manner - Able to draw valid conclusions and effectively communicate them. - Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information. - Adjuster’s license, or currently pursuing or have completed the CIP designation - Advanced communication skills including: - Effective written skills including those of a technical nature - Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience. - Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner. - Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner. - Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations. - Strong commitment to ongoing education and learning. Competitive Compensation: $47,100 and $65,400 CAD annually. We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.

Company: ClaimsPro LP Claims Service Representative (ECS) Part Time (Remote) Salary range: $22.67 - $31.49 hourly Responsibilities - Field and enter new claims reports received through a variety of methods, such as email, telephone, and fax. - Deal with new claim reports and customer inquiries received through various methods, escalating more complex issues according to company policies and procedures. - Generate statistical reports as required. - Deal with incoming and outgoing correspondence sorting and flagging urgent items, following up for information when required. - Process and type form letters or other items as assigned. - Provide administrative support and assistance when required. - Help identify improvements to be made to process and share these with management. - Receive and distribute incoming mail. - Other duties as required in order to meet team objectives SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process Please note, all new employees are required to be vaccinated and submit proof of vaccination as a condition of their offer of employment prior to their start date, subject to any valid human rights accommodations

Company: ClaimsPro LP Expert en sinistre automobile - télétravail / Desktop Automobile Claims Adjuster - Remote (Laval, Québec) Expert en sinistre automobile interne Nous cherchons actuellement à ajouter un expert automobile à notre équipe (1 à 3 années d'expérience)! Pourquoi devriez-vous envisager une carrière avec IndemniPro? Nous sommes fiers de nos employés et cela montre : - Vous ferez partie d'une équipe de plus de 700 experts en sinistre indépendants à travers le Canada. - Votre carrière peut évoluer vers d’autres genres de réclamation, vers la gestion de succursales à travers le Canada ou vers de nouveaux rôles - le ciel est la limite. - Vous travaillerez sur le logiciel de pointe EspaceRéclamations, conçu par un expert pour les experts et maintenu moderne avec notre équipe interne de programmeurs et de développeurs. - Votre charge de travail est dirigée par des cadres supérieurs et des employés chargés du développement des affaires d'un océan à l'autre. - Vous aurez droit à une multitude d'avantages tels que le remboursement des frais d'études, le remboursement des frais annuels rattachés à vos permis d’expert, des programmes de mentorat et un régime d'assurance-maladie et dentaire à prestations flexibles qui vous permet de personnaliser votre couverture. - Opportunité d’obtenir votre permis d’expert en sinistre dans toutes les provinces canadiennes. - Si vous ne désirez pas travailler de la maison à temps plein, notre bureau local vous accueillera, vous fournira un bureau agréable, des collègues sympathiques et un endroit pour développer votre carrière. Avec plus de 90 succursales au Canada, IndemniPro est le plus important fournisseur de services de gestion de réclamations, d'un océan à l'autre. Nos professionnels en sinistres offrent un large éventail d'expertises dans de multiples disciplines et s'engagent à fournir un service de la plus haute qualité à nos clients. Visitez www.scm.ca ou www.claimspro.ca pour en savoir plus. Résumé du rôle: Nous cherchons présentement à ajouter un expert automobile à notre équipe des Comptes Nationaux ! Un permis d’expert en sinistre valide au Québec est requis (entreprise obligatoire). L'expert indépendant ajuste activement les sinistres tout en veillant à maximiser les opportunités de développement commercial. Pour réussir dans ce rôle, le candidat idéal doit avoir une formation/expérience dans les réclamations automobiles. La majeure partie du travail sera consacré à des dossiers automobiles pour un compte majeur (accidents, pertes totales & vols). Responsabilités: - Contact et suivi rapides avec les assurés et les réclamants. - Enquêter sur la cause et faire rapport aux clients avec des recommandations solides. - Tout au long du processus de réclamation, fournir un service à la clientèle de haut niveau aux clients et aux assurés. - Exécuter les tâches qui lui sont confiées conformément aux normes de travail, politiques et procédures établies. Compétences requises pour réussir: - Proactif dans la recherche de résolutions, avec un sentiment d'urgence et de réactivité. - Compétences analytiques efficaces, y compris l'identification des dynamiques de cause à effet. - Capable de tirer des conclusions valables et de les communiquer efficacement. - Capacité à gérer la pression avec calme, en particulier lors de conflits et de situations difficiles. - Doit avoir des compétences relationnelles avec un parti pris pour établir des relations avec sa propre équipe et les parties prenantes des réclamations. - Maîtrise des ordinateurs et de la technologie actuelle - Compétences orales efficaces, y compris l'écoute, les entretiens, la négociation, etc.; Doit être capable de fléchir le style approprié au public. - Excellentes compétences en service à la clientèle et veille à ce que toutes les demandes soient traitées efficacement et en temps opportun. - Le bilinguisme (français et anglais) est un atout majeur dans le département des comptes nationaux. SCM Insurance Services et ses affiliés accueillent et encouragent les candidatures de personnes handicapées. Des aménagements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation. Desktop Automobile Claims Adjuster We are currently looking to add an adjuster ( to 3 years' experience) to our team! Why should you consider a career with ClaimsPro? We are proud of our people, and it shows: - You will be part of a team of over 700 independent adjusters from across Canada. - Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit. - You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers. - Your claims load is driven by senior executives and business development staff from coast to coast. - You will be entitled to a multitude of benefits such as education fee reimbursement, reimbursement of your annual license(s) renewal; mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage. - Opportunity for you to obtain your claims adjuster license in all Canadian provinces. - If you do not want to work from home, our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career. With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more. Role Summary: We are currently looking to add an automobile claims adjuster to our National Accounts team! A valid Quebec Claims Adjuster's license is required (commercial is mandatory). The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. To be successful in this role, the ideal candidate will have training/experience in automobile. The majority of the work will be on automobile claims for a major account (accident, theft & total loss). Responsibilities: - Prompt contact and follow up with policy holders and claimants. - Investigate the cause and report to clients with solid recommendations. - Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements. - Throughout the claims process, provide high level of customer service to clients and the insured. - Perform duties assigned to him/her in compliance with established work standards, policies and procedures. Competencies Required to Succeed: - Proactive in finding resolutions, with sense of urgency and responsiveness. - Effective analytical skills including identification of cause-and-effect dynamics. - Able to draw valid conclusions and effectively communicate them. - Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner. - Ability to handle pressure with a calm demeanor, especially during conflict and difficult situations. - Must have people skills with bias towards building relationships with own team and claims stakeholders. - Proficient with computers and current technology - Effective written skills including grammar and those of a technical in nature. - Effective oral skills, including listening, interviewing, negotiating, etc.; Must be able to flex style appropriate to audience. - Excellent customer service skills and ensures that all inquiries are effectively dealt with in a timely manner. - Bilingualism (English & French) is a strong asset SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Company: ClaimsPro LP - International Programs Group Property Claims Examiner - Remote (anywhere in the US) Reporting to a Claims Supervisor, the Claims Examiner is responsible for investigating and settling property and first party claims and third-party claims, with an emphasis on strong communication and customer service, while utilizing state specific guidelines. IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability. Job Responsibilities: - Initiate the investigation of new claims - Make liability/coverage decisions - Evaluate and negotiate settlements of collision, specified perils, and property damage, as appropriate. - Manage and oversee the work of outside adjusters, appraisers and experts. - Establish contact with the insured and claimant within established protocol. - Recognize coverage issues and bring them to the attention of the supervisor. - Develop basic understanding of liability and coverage principles. - Recognize state specific laws and claims regulations throughout the United States to insure proper compliance in claims investigation including sending and securing proper documentation. - Complete research to determine market value on automobiles and heavy equipment to make recommendations on total loss settlement values using proper state valuation methods. - Summarize and make recommendations for disposition of claims in excess of the individual settlement authority. - Respond to time sensitive material including but not limited to intercompany arbitration hearings, and department of insurance complaints. - Manage a diary system to systematically review and resolve claims within the specified state compliance guidelines. - Maintain state license by completing continuing education coursework and/or work towards a claims designation. - Handle small claim suits as needed. - Other duties as assigned by the claims supervisor - Duties may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Qualifications, Education and/or Experience - High School Diploma or Equivalent required - Bachelor’s degree is preferred - Experience with Lloyd’s of London is considered an asset Computer Skills - Proficient in Microsoft Office - Experience with Xactimate Certificates, Licenses, Registrations - Able to be licensed in states, countries where necessary - AIC designation preferred Competencies - Use of clear, rational, thinking supported by evidence to audit fees of independent adjusters, appraisers, and other vendors in order to properly manage and pay expense invoices. - Strong writing skills and proper use of grammar to prepare written status reports for the principal. Document claim file notes clearly with all communications and activities that occur during of handling the claim using factual and objective information. - Ability to plan and exercise conscious control over the amount of time spent on specific activities. - Strong Communicator (verbal and written) - Ability to multi-task and handle high volume of concurrent tasks - Work collaboratively with others inside and outside the company Environment/Working Conditions: - Dynamic environment with tight deadlines, number and changing priorities - All prospective employees must pass a background check - Office environment including prolonged periods of computer use - Location: Remote working but may require some travel to home office, etc. We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This senior level Adjuster position is responsible for investigating and settling transportation first party claims and third-party claims, with an emphasis on industry knowledge around commercial auto physical damage, motor truck cargo, towing, and salvage procedures. IPG works as a Third Party Administrator in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage and motor truck cargo. Compensation will be based on experience and knowledge. - Initiate the investigation of new claims - Evaluate coverage and make appropriate policy decisions - Evaluate and negotiate settlements of collision, specified perils, property damage, and transportation losses as appropriate - Manage and oversee the work of outside adjusters, appraisers and experts - Develop basic understanding of liability and coverage principles - Recognize state specific laws and claims regulations throughout the United States to ensure proper compliance in claims investigation including sending and securing proper documentation - Complete research to determine market value on automobiles and heavy equipment to make recommendations on total loss settlement values using proper state valuation methods - Summarize and make recommendations for disposition of claims in excess of the individual settlement authority - Respond to time sensitive material including but not limited to intercompany arbitration hearings, and department of insurance complaints - Manage a diary system to systematically review and resolve claims within the specified state compliance guidelines - Handle small claim suits as needed - Other duties as assigned by the claims supervisor - Duties may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing Qualifications - High School Diploma or Equivalent required - Bachelor’s degree is preferred - Experience with Lloyd’s of London is considered an asset - Proficient in Microsoft Office - Preferred experience in Open Office Requirements - Able to be licensed in states, countries where necessary - AIC designation preferred Competencies - Use of clear, rational thinking supported by evidence to audit fees of independent adjusters, appraisers, and other vendors in order to properly manage and pay expense invoices - Strong writing skills and proper use of grammar to prepare written status reports for the principal - Document claim file notes clearly with all communications and activities that occur during handling of the claim using factual and objective information - Ability to plan and exercise conscious control over the amount of time spent on specific activities - Strong Communicator (verbal and written) - Ability to multi-task and handle high volume of concurrent tasks - Work collaboratively with others inside and outside the company Environment/Working Conditions - Dynamic environment with tight deadlines, number and changing priorities - All prospective employees must pass a background check - Office environment including prolonged periods of computer use - Remote working but may require some travel to home office, etc. Accessibility Statement We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies We will not accept unsolicited resume submittals from third-party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.