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Turvo is a collaboration platform that helps shippers, brokers and 3PL's connect on a shared network.
Customer Enablement Analyst
Location
Texas
Posted
106 days ago
Salary
$55K - $85K / year
Seniority
Mid Level
Job Description
Customer Enablement Analyst
Turvo Inc.
• Support customer enablement through targeted training sessions, and role-based guidance & follow up questions as needed. • Create and maintain customer-facing enablement materials (e.g., activity sheets, job aids, PowerPoint decks, short-form videos) aligned to product releases and project rollouts. • Coach customer users and stakeholders toward platform proficiency and sustained adoption; reinforce best practices and standard processes. • Coordinate launch readiness activities using standardized checklists (e.g., data quality validation, configuration verification), partnering with implementation/technical teams as needed. • Track readiness milestones, dependencies, and risks to keep customer launches on schedule. • Triage and coordinate resolution of launch-related issues across internal teams (e.g., logging/tracking items, following up on blockers, confirming readiness).
Job Requirements
- Minimum of 2 years experience in professional services, onboarding, implementation, or training
- Resourceful self-starter who leverages available tools and resources to overcome roadblocks independently
- Able to provide training to all levels of an organization, from operators to executives
- Strong verbal and written communication skills
- Proficient in the Microsoft Office Suite (Word, Excel, PPT, Teams)
- Experience working with data and troubleshooting issues (e.g., validation checks, spreadsheets/exports)
- Familiarity with support/issue tracking tools (e.g., Jira) and common SaaS delivery processes
- Experience using project management software such as Smartsheet, Sharepoint, Power Automate
- Supply chain and logistics industry experience preferred;
- Bachelor's degree in logistics, supply chain management, business, communications, or related field preferred.
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