• To manage the full lifecycle of a large portfolio of complex enterprise level software solutions into live mission critical healthcare environments, and be responsible for improving project efficiency and effectiveness through project management process and tool improvements. • To work with and follow the guidance of the Programme Manager or Programme Director • Project management and coordination of large-scale enterprise class software delivery to external customers (NHS Trusts and Hospitals, etc) • To maintain and improve project management process and tools to achieve target improvements • To be responsible for all the project management activities in accordance with the company project management procedure (Prince 2 based): • Project planning, scheduling, monitoring and control of all aspects of the project. • Undertake risk and issue management • Maintaining all project documentation in line with the Clinisys Delivery Method • Provide status reports identifying accomplishments, risks, issues, milestones against the baseline plan together with monthly project forecasts • Hold and attend regular internal and customer led project meetings • Communicate effectively with all stakeholders • Matrix team/resource management, across internal service, delivery, development and third-party vendor teams • To motivate all members involved in the project to ensure it is completed on time, to the specified budget, quality, and performance criteria • Coordinate delivery of software developments as necessary • Arrange delivery of projects in accordance with the contractual requirements. • Ensuring contract acceptance and sign off by the customer • Accept hand over from the sales team to commence project initiation • Delivering project hand over to the support team • To coordinate activities between Clinisys and third parties as required within the scope of the project • To facilitate quality activities of the project and delivery team • To progress personal development and encourage the development of other staff members • To contribute to the team spirit within the company and to actively promote a customer-oriented approach • Perform other related duties as required or assigned • Participate in cross-functional projects

Role Description The Project Manager is responsible for overseeing the execution of client projects, ensuring alignment across internal teams and external stakeholders. This role serves as the central point of coordination for project deliverables, driving efficiency, maintaining organization, and ensuring high-quality outcomes. The Project Manager acts as both a client-facing partner and an internal leader, balancing communication, execution, and continuous improvement in a fast-paced environment. Essential Duties & Key Responsibilities - Serve as the primary point of contact for assigned clients, maintaining timely, professional, and clear communication. - Manage project timelines, deliverables, and workflows to ensure accurate and on-time execution. - Coordinate cross-functional efforts and communicate priorities to keep projects aligned and progressing efficiently. - Anticipate client needs and proactively address questions, risks, or challenges before escalation. - Produce high-quality, client-ready work and maintain strong attention to detail across all deliverables. - Analyze and interpret large data sets to support reporting, decision-making, and client communication. - Maintain accurate documentation and reporting across internal systems and platforms. - Identify operational issues and implement effective, practical solutions. - Delegate tasks appropriately while maintaining accountability for overall project success. - Support and guide team members by providing clear expectations, direction, and feedback. - Foster strong working relationships across teams and promote a collaborative, respectful environment. - Ensure confidentiality and secure handling of sensitive client and case information. - Continuously evaluate processes and recommend improvements to enhance efficiency and effectiveness. Qualifications - Bachelor’s degree required. - 5+ years of experience in mass tort settlements or a related field. - Strong proficiency in Microsoft Office Suite, particularly Excel. - Experience with CRM systems (e.g., Salesforce) preferred. - Ability to manage multiple projects and priorities in a fast-paced environment. - Strong organizational, analytical, and problem-solving skills. - Excellent written and verbal communication skills. - Ability to work independently while collaborating effectively with a team. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel objects, tools, or controls; and reach with hands, talk, and hear. The employee frequently views a computer monitor and frequently uses a computer keyboard. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is regularly required to be mobile, and the employee occasionally travels both short and long distances via a variety of conveyances. Company Description Milestone is an innovator in post-settlement solutions, providing technology-enabled administration services to law firms managing complex mass tort settlements. Through its proprietary Pathway® platform, Milestone has transformed post-settlement distribution by delivering a more efficient, transparent, and data-driven process for managing claims administration and settlement disbursement.

• Coordinate and monitor daily operational tasks. • Support project execution by updating and managing task tracking systems - particularly Jira - with a high level of precision. • Ensure timely follow-ups, task closures, and status updates. • Organize and maintain documentation, dashboards, and workflows. • Assist in preparing reports, dashboards, and presentations for internal stakeholders. • Flag potential blockers or delays and communicate proactively to resolve issues. • Identify opportunities to streamline operations or improve coordination processes.

• Plan, initiate, manage and deliver end-to-end projects, for assigned initiatives including but not limited to network upgrades, service deployments, infrastructure installations, software/platform conversions, solution development and migrations • Manage all aspects of assigned projects, including planning, scheduling, communication, change management, budgeting, and execution • Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders • Drive cross-functional collaboration across engineering, field operations, billing operations, customer systems, and field operations support teams • Develop and maintain detailed project plans, schedules, and budgets to ensure timely and cost-effective delivery • Identify and manage project dependencies and critical path • Develop and maintain project budgets and forecasts, and ensure projects are completed within budget • Proactively manage and document changes in project scope, identify potential issues, and devise contingency plans • Monitor project progress and performance and communicate project status and updates to stakeholders in a timely and professional manner • Conduct project post-mortems and create recommendation reports to identify successful and unsuccessful project elements • Create and maintain superior project documentation, including project plans, status reports, action registers, deliverable matrices, RACIs, risk and issue logs • Ensure compliance with company policies, procedures, and standards • Support post-implementation reviews to assess project outcomes, capture lessons learned and drive continuous improvement • Other duties as assigned.