• Develops, assesses, and facilitates complex care management activities for primarily mental and behavioral health needs members • Evaluates the needs of the member via phone or in-home visits • Develops ongoing care plans for members with high level acuity • Facilitates care coordination and collaborates with appropriate providers or specialists • Collects, documents, and maintains member information and care management activities • Provides education to members and their families

• Oversee management and continuous improvement of health, welfare, leave of absence, and wellbeing programs • Serve as the end-to-end owner of leave of absence and accommodation programs • Enhance operations by improving processes and increasing automation • Evaluate and refine benefits vendor structure • Develop clear resources and engagement plans for benefits programs • Build and advance a wellbeing roadmap • Analyze data to identify trends and opportunities for program efficiency

• Lead, mentor, and develop a team of Solutions Consultants, supporting career growth, skills development, and onboarding • Conduct regular coaching sessions, field observations, and performance feedback • Ensure SCs are proficient in relevant industry use cases, Sprinklr capabilities, and new product enhancements • Partner with sales teams to qualify, shape, and support customer opportunities • Serve as a strategic solutions advisor on high‑priority deals, guiding SCs on discovery, solution design, demos, and value articulation • Collaborate with Sales, Marketing, Customer Success, and Product to ensure alignment on messaging, positioning, and solution strategies • Support team readiness by organizing training sessions, sharing best practices, and developing reusable assets • Maintain awareness of emerging trends in AI, conversational technologies, unified customer experience management, and social, marketing, and service technologies • Coach SCs on how to translate these trends into customer‑relevant insights and solution narratives

• Set the Workplace Technology Vision • Own and execute the global Workplace Technology strategy, aligning employee experience with ServiceTitan’s business goals and growth trajectory. • Define the end-to-end employee technology experience in partnership with the People team - from onboarding to day-to-day work to offboarding, across in-office, hybrid, and remote environments. • Establish WPT as a strategic, data-driven function, not a reactive support organization. • Lead an AI-Enabled Employee Experience • Embed AI and automation across workplace technology and IT support to reduce friction and improve speed, quality, and consistency. • Transform the IT Service Desk into a proactive, AI-augmented support model, including: Enable Self-service capabilities and deployment of AI Agents • Automated incident resolution and workflow orchestration • Experience and sentiment insights to continuously improve CSAT • Drive adoption of AI capabilities across Google Workspace, Atlassian, and Slack, in partnership with Business Systems and Data teams. • Own Core Workplace Technology Domains • You will have accountability for: End-User Devices & Asset Management – Global lifecycle management of laptops, mobile devices, peripherals, inventory, vendors, and zero-touch provisioning. • Collaboration, AV & Hybrid Work – Scalable, reliable meeting room and collaboration experiences that create parity between remote and in-office employees. • Network & Connectivity – Secure, high-performance global offices and remote connectivity. • Employee Productivity Applications – ownership and optimization of our core stack: ex. Google Workspace, Atlassian (Jira/Confluence), Salesforce-Slack and other platforms • Global IT Service Desk – support operations, SLAs, tooling, and continuous improvement. • Partner Across the Business • Partner closely with Business Systems and Data teams to ensure clean integration across employee systems (HRIS, Legal, Identity / Access, ERP / CRM). • Enable a single source of truth for employee lifecycle, access, and experience data. • Collaborate with People, Security, Legal and Real Estate to deliver secure, compliant, and scalable workplace solutions. • Lead, Communicate, and Scale • Build and lead a high-performing global Workplace Technology team, setting clear priorities, operating models, and development paths. • Communicate effectively with executive leadership, translating technical initiatives into business and employee impact. • Manage strategic vendors, contracts, and budgets with a focus on value, reliability, and long-term scalability.