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Pearson logo
Pearson

Pearson Virtual Schools, formerly Connections Education and a division within Pearson, is a leading provider of accountable, high-quality virtual education solu

Sales Excellence

Location

Italy

Posted

56 days ago

Salary

0

Seniority

Senior

GermanItalianEnglishERP

Job Description

Sales Excellence

Pearson

• Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience • Provide troubleshooting assistance for customer orders, account statuses and relevant problems • Act as support bridge between local customers and global support teams, Setup outbound meetings with clients to review questions and issues and coordinate product and system demos with customers • Manage sales process operations and coordinate legal/functional documentation for sales process. • Monitor performance indicators, manage sales tracking tools and report on important information • Stay up to date with new product and feature launches and suggest sales process improvements

Job Requirements

  • Proven work experience as a Sales support specialist, Sales support associate, or Customer Service associate
  • Excellent communication skills in both German, Italian and English
  • Understanding of legal/functional paperwork around sales processes
  • Hands on experience with ERP and CRM systems, proficiency with MS Office Suite, particularly MS Excel
  • In-depth understanding of sales principles and customer service practices
  • Analytical and multitasking, Teamwork and motivational skill

Benefits

  • Flexible working
  • Remote and virtual working options

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