• manage and maintain assigned account and client relationships and service responsibilities • assist in the project management of all contract implementations and in the establishment of strong account relationships • provide training to clients on the use and function of the products and services • coordinate the design, development and rollout of product enhancements and related projects as requested by clients • complete regularly scheduled site visits, conference calls and vendor delegation meetings with all accounts • act as liaison between all contracts and company operating departments on Account Management issues • coordinate with the Quality Improvement department the tracking of all account related complaints/concerns and ensure timely follow-up, including resolution with all appropriate operations and/or corporate staff • work with staff to resolve problems or complaints identified by accounts and manage account issues to closure • assist the Director of Quality and Compliance & CEO in the development and completion of Account Corrective Action Plans • support sales and business development opportunities and assist in the development of RFP's and expansion of new business • translate ideas and client requests into actionable items for the operations, call center or product development team to enhance service delivery or new product offerings • provide support and strategic business insight about products and services to management, peers and clients • assist the Director of Quality and Compliance & CEO with monitoring and tracking legislative or regulatory changes and issues for all states of operation

• Identify and research prospective clients who could benefit from Task Buddie. • Drive outbound outreach through phone, email, and LinkedIn to build a strong pipeline. • Qualify leads and schedule discovery calls or product demos for leadership. • Support the sales process by nurturing relationships with prospects. • Maintain detailed records of outreach and activity in CRM systems. • Collaborate with leadership to optimize outreach strategies and messaging.

• Own strategic account planning, deal formation, and long-term growth across all stages of the partnership lifecycle, with accountability for sustained value realization. • Own and deliver revenue and growth targets across assigned Digital Health and key provider accounts. • Develop and execute account-specific growth plans, including stakeholder mapping, use-case identification, pipeline management, and expansion strategies. • Identify upsell, cross-sell, and expansion opportunities across complex provider and digital health ecosystems. • Lead contract renewals using a value-centric approach that reinforces long-term partnership commitments while driving volume growth. • Represent GRAIL at industry meetings, customer events, and conferences, as needed. • Partner with Provider Sales leadership and field teams to align on account targeting, lead generation, and execution within shared geographies. • Build and maintain trusted relationships with executive, clinical, product, and commercial leaders within partner organizations. • Support the launch and integration of Galleri into customer go-to-market plans, including ordering workflows, member journeys, and platform offerings. • Provide ongoing feedback on customer needs, market dynamics, and resourcing requirements to inform segment strategy and enable scalable growth. • Collaborate closely with Customer Success and cross-functional internal teams to ensure strong adoption, operational readiness, and performance tracking. • Partner with the Customer Success Manager to lead strategic business reviews (monthly, quarterly, or annual, depending on the partner).

• Drive sales initiatives within assigned accounts and territories, meeting or exceeding quarterly and annual targets. • Identify, qualify, and close new business opportunities in collaboration with the Director of Sales. • Develop tailored value propositions that align LigaData’s offerings with customers’ strategic priorities. • Manage the full sales cycle — from lead generation and proposal development to negotiation and closure. • Maintain and strengthen long-term relationships with key customer stakeholders across business units (Marketing, CVM, IT, Finance, Networks, etc.). • Act as the primary point of contact for clients, ensuring customer satisfaction, retention, and expansion. • Work with the Director of sales and other stakeholders to assess performance, identify upsell opportunities, and ensure delivery alignment with expectations. • Manage customer satisfaction (CSAT) metrics and escalate issues to the Director of Sales when required. • Work with the Director of Sales and the Head of Sales Operations on preparing forecasts, performance reports, and revenue projections. • Use CRM tools (HubSpot, Salesforce, etc.) to maintain accurate and up-to-date records of opportunities, pipeline, and customer interactions.