Role Description At DAZN Bet, we’re redefining the sports betting and gaming experience by combining world-class entertainment with cutting-edge technology. This is a unique opportunity to play a key role in shaping and expanding our VIP program in Canada. You’ll work closely with high-value customers, creating exceptional, tailored experiences that build loyalty and long-term engagement. As a VIP Account Manager, you will: - Manage and grow a portfolio of high-value DAZN Bet customers - Deliver a proactive, personalised, and seamless VIP experience to drive loyalty - Build strong, long-term relationships through regular and meaningful engagement - Develop detailed customer profiles to tailor offers, rewards, and experiences - Ensure compliance and Responsible Gaming principles are embedded in all interactions - Monitor customer activity and provide insights, reporting on satisfaction and product feedback - Offer bonuses, gifts, and hospitality in line with business and regulatory guidelines - Represent DAZN Bet by hosting and attending VIP events and hospitality experiences - Meet and exceed defined productivity, quality, and SLA targets - Collaborate with marketing and commercial teams to optimise VIP campaigns and offers - Support the mentoring and development of VIP Hosts within the team Qualifications - Minimum of 3 years’ experience in a high-end customer service, VIP, or account management role - Strong knowledge of the online gaming / sportsbook / casino industry (essential) - Proven ability to manage high-value clients and deliver exceptional service - Excellent communication skills, both written and verbal - Highly personable, confident, and relationship-driven - Strong analytical skills, with experience using Excel or similar tools - Well-organised with the ability to manage multiple priorities and deadlines - Understanding of marketing and customer lifecycle strategies (preferred) - Flexible approach to working hours, including evenings and weekends where required - Willingness to travel (~25%) for events and customer engagement Requirements - Salary Range: $55,000 - $65,000 - This role can be based in Toronto Remote. The internal job title is VIP Account Manager Benefits - As part of our recruitment process, we may use automated or AI-supported tools to assist with application review and screening. These tools are used to support, not replace, human decision-making. Final hiring decisions are always made by our hiring team.

Role Description Du liebst es, starke Kundenbeziehungen aufzubauen, neue Geschäftschancen eigenständig zu erkennen und komplexe Anforderungen in klare, überzeugende Lösungen zu übersetzen? Dann bist du bei uns genau richtig. Als B2B‑SaaS Key Account Manager übernimmst du nicht nur die Verantwortung für unsere großen, namhaften Unternehmenskunden, sondern treibst aktiv den Ausbau deines Kundenportfolios voran. Du generierst selbstständig neue Leads, entwickelst diese zu konkreten Opportunities und begleitest sie bis zum erfolgreichen Abschluss. Mit sync-blue®, der führenden Plattform für professionelles Kontaktmanagement, hilfst du Unternehmen, manuelle Prozesse abzulösen und durch intelligente Automatisierung wertvolle Zeit zu gewinnen. Wir sind ein engagiertes, hoch motiviertes Team mit familiärem Umgang. Als Ausgleich zur Remote-Arbeit treffen wir uns einmal pro Monat in Dülmen und zweimal pro Jahr für Workshops und Team-Events an besonders spannenden Orten dieser Welt. - Aktive und proaktive Ansprache potenzieller Neukunden (inkl. eigenständiger Leadgenerierung) - Bearbeitung von Inbound-Leads - Durchführung von Online-Demos und Beratungen - Erstellung und Nachfassen von Angeboten - Ausbau bestehender Accounts durch Upgrades, Up- & Cross-Selling Qualifications - Wohnort bis 250km um Dülmen (NRW) - Erste Erfahrungen im B2B‑SaaS‑Vertrieb - Freundliches, professionelles und serviceorientiertes Auftreten - Proaktiv, empathisch und strukturiert in Kommunikation und Arbeitsweise - Sicheres Grundverständnis für IT‑Themen im Geschäftskundenumfeld - Idealerweise Kenntnisse im Umgang mit Microsoft‑Tools wie Outlook, Teams, Exchange oder Azure - Deutsch auf Muttersprachenniveau sowie sehr gute Englischkenntnisse in Wort und Schrift Benefits - Remote-Arbeitsplatz - Work-Life-Balance durch flexible Arbeitszeiten und die Möglichkeit, im EU-Ausland zu arbeiten (Workation) - Persönliche Freiheit & Eigenverantwortung durch Mitgestaltungsmöglichkeiten bei Produkt, Prozessen und Technik - Hilfsbereites, unkompliziertes Team - Persönlicher Austausch bei monatlichen Team-Events in Dülmen und Offsites zweimal im Jahr - Schnelle Karrierechancen & persönliche Weiterentwicklung durch kurze Wege und ein wachsendes Umfeld - Stabilität & Sicherheit dank unbefristeten Arbeitsvertrag und Mitarbeit an einem etablierten SaaS-Produkt mit echter Marktpräsenz - Individuelle Unterstützung im Alltag – sei es bei Hardware-Wünschen (MacBook der neuesten Generation) oder zusätzlichen Tools - Top Arbeitgeber mit 5,0 Sternen auf Kununu und einer 100 % Weiterempfehlungsquote Company Description Als international tätiges Softwareunternehmen arbeiten wir mit einigen der größten und bekanntesten Unternehmen der Welt zusammen. Unsere Kunden schätzen unsere Fähigkeit, innovative Lösungen zu liefern, die echte Herausforderungen adressieren. Unser Produkt ermöglicht es Nutzern, verschiedene Kommunikations- und Datenplattformen nahtlos zu synchronisieren, wodurch die Effizienz gesteigert und die tägliche Arbeitsbelastung reduziert wird. Durch diese innovative Technologie und unsere flexible Unternehmenskultur bieten wir ideale Bedingungen für Fachkräfte, die in ihrer Karriere vorankommen möchten und bereit sind, die Grenzen des Möglichen zu erweitern.

• Work with target customers throughout North America to present Marmon Rail Repair Services different railcar/ tank car maintenance offerings and deliver the best possible solutions. • Foster long term, “win-win” relationships. • Manage Marmon customers, working to retain current business levels and grow new opportunities by understanding the customers’ railcar/tank car repair needs. • Act as liaison between the customer and operations team in assigning programs and maintenance events to the best Marmon Rail solutions. • Lead in curating the customer experience to meet client and Marmon Rail expectations.

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the Role: As an Account Manager at Airwallex, you will own the relationship with our SME clients and work cross functionally, across sales, product, operations, marketing, and strategy, to deliver the best customer experience. This role will focus on qualifying, servicing, upselling, cross-selling, and building multi-stakeholder relationships with the Digital & Tech portfolio of customers. The ideal candidate possesses a passion for SMEs, a curiosity of industry trends, and an adventurous spirit to experiment. Additionally, you will work closely with the commercial leadership and strategy team to provide insights to grow the business. Key Responsibilities: - Build Relationships: Cover your portfolio and develop deep understanding of your clients' current and future needs. - Identify Opportunities: Utilise data and deep understanding of your focus industry, to maximise wallet share and best usage of our platform. - Educate and Activate: Teach customers how to leverage the full range of Airwallex products, and ensure adoption of our products. - Champion Customer Needs: Act as the voice of the customer within Airwallex, ensuring their needs and feedback are heard and addressed. - Advocate for Airwallex: Create a strong impression on our clients, and contribute to being the partner of choice to your focus industry. What you'll bring: - Industry Experience: > 7 years of experience in account management within the Digital & Tech sector, with proven track record of driving revenue growth within existing accounts. Exposure to start-up and fintech environments preferred. - Strong Hustle: You love sales, and are driven and resilient to achieve KPIs. - Customer Engagement: Confident in directly engaging with customers to understand their needs and promote Airwallex solutions. - Relationship Builder: Able to build meaningful, collaborative relationships with all people that you work with, both internally and externally. - Communication Skills: Strong verbal and written communication in English. Proficiency in other South East Asian languages will be added advantage. - Problem-Solving Abilities: Equipped with strong problem-solving skills, able to address and resolve customer issues effectively. - Collaborative: Great team player who enjoys tackling the most difficult challenges with your colleagues. - Tech-Savviness: Comfortable with using new software/tools to drive client activation and increase wallet share. Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.