• Serve as the dedicated relationship owner for a defined book of high-profile accounts • Design and execute structured engagement cadences, regular check-ins, monthly business reviews (MBRs), and quarterly executive business reviews (QBRs) • Proactively communicate product updates, releases, policy changes, and relevant industry insights to keep clients informed and engaged • Serve as the first point of escalation for high-profile client issues, triaging and owning resolution with urgency and professionalism.

Title: Customer Care Specialist Location: Remote, US, 31999 Job Description: Salary Range: $37,440 – $55,000 We’ve Got You Under Our Wing We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac. Worker Designation – This role is hybrid. This means you will be expected to report to one of our Aflac offices located in Windsor, CT for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. What does it take to be successful at Aflac? - Acting with Integrity - Communicating Effectively - Pursuing Self-Development - Serving Customers - Supporting Change - Supporting Organizational Goals - Working with Diverse Populations What does it take to be successful in this role? - Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures - Emotional intelligence skills shown through giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times - Skill in selecting and using training/instructional methods and procedures when learning new policies, procedures, concepts or products - Skill in managing one’s own time and actively looking for ways to help people whether team members or customers - Skilled in verbal and written communication regardless of channel (phone, chat, email, text, social media, etc.) in order to convey information and ideas so others will understand - Requires special communication skills including, but not limited to having the ability to defuse tough conversations in a high-emotion environment while maintaining a calm demeanor - Problem solving skills - Microsoft Excel skills - Experience translating from Spanish to English and English to Spanish (for bilingual positions) Education & Experience Required - High School Diploma or Equivalent - 1 - 2 years of related work experience and completion of required training programs Or an equivalent combination of education and experience Education & Experience Preferred - Bi-Lingual (not required) Principal Duties & Responsibilities - Under general supervision, receives inbound calls, email, or chats regarding Aflac products and services; provides thorough and accurate responses to policyholder or field force inquiries regarding policy or claim issues for Aflac products and service - Accurately processes Point of Call transactions including, but not limited to, customer name changes, transfers, cancellations, and beneficiary changes; promotes good customer relations by providing premier customer service with a professional and friendly demeanor; develops customer relationships through rapport-building, listening skills, engaging the customer, seeking clarification, and building trust - Composes and/or generates communications to request information or confirm action taken; is responsive and timely with correspondence and problem resolution, and displays a caring attitude; coordinates with other departments/divisions as necessary to ensure customer satisfaction with Aflac's services and products - Navigates computerized system for tracking, gathering and researching information; routes and tracks outstanding requests to ensure policy-holders and other customers receive complete, accurate and timely resolutions; refers unusual or more complex situations to appropriate point of contact or leader - Maintains a position of trust and responsibility by keeping all customer information confidential; follows Aflac Insurance’s Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times; maintains knowledge of Aflac's policies and procedures, and takes responsibility for keeping up to date with changes - Maintains a well-developed knowledge base, and takes responsibility for keeping up to date with the assigned products and services offered by Aflac Insurance; continuously increases knowledge of assigned products and skills through self-motivation, formal education, seminars and available in-house training - Performs other related duties as required Total Rewards The salary range for this job is $37,440 to $55,000.This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting. At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities

Title: Digital Channels Specialist - Limited Term (3-6 months) Location: New York, New York time type Full time posted on Posted 3 Days Ago job requisition id JR59 About Us Blue Meridian Partners is a pioneering philanthropic model for finding and funding scalable solutions to the problems that limit economic mobility and trap America’s young people and families in poverty.     We know solutions exist, but even the most promising strategies cannot reach far enough, fast enough without significant, long-term investment. We bring an innovative investor mindset backed by a decades-long track record to the pursuit of upward economic mobility for individuals and communities.  By pooling resources, our Partners can unlock substantial philanthropic capital and invest effectively and efficiently.     Anchored by our tested and continuously improving, performance-based investing approach, Blue Meridian makes strategic, long-term investments across multiple portfolios aimed at boosting economic mobility from cradle to career. We support nationwide and place-based strategies to amplify impact across the country and within specific communities. We identify visionary social sector leaders who address key drivers of poverty and invest the flexible, upfront capital they need to dream bigger and exponentially expand their reach, influence, and impact.     We are constantly learning, exploring, and seeking out new collaborations in relentless pursuit of creating lasting impact at scale that can change the life trajectories of millions of young people and families in America. Blue Meridian is staffed by an experienced team of results-focused leaders, and we welcome other mission-driven champions to join us.  ‎ Position Profile Reporting to the Director, Corporate Communications, the Digital Channels Specialist works closely with members of the Executive Office, Marketing, and Portfolio Strategy & Management teams to advance the work of website development/design, create written content for Blue Meridian Partners’ digital properties, including the website and social media channels, conduct analytics reporting across digital channels, manage news and social media monitoring, and lead website content input. This role will also support Corporate Communications’ work on risk and reputation management, crisis management, and provide relationship management support for ongoing communications activities with Blue Meridian investees. ‎ Primary Responsibilities Location New York City. Hybrid work arrangement allowed. Primary Responsibilities The responsibilities of this position include but are not limited to the following: - Manage daily activity of Blue Meridian’s digital channels (website, social media and other assets), crafting content and social media posts to maintain and protect Blue Meridian’s brand and serve its communication goals. - Leverage software platform(s) to monitor news and social media content and activity related to Blue Meridian Partners, its portfolios, its partners, and its investees -- as well as relevant sector, national/regional and other trends on a daily basis; and then produce regular reports for internal use and knowledge and determine priority content to share externally. - Leverage consultants and data in Google Analytics to produce cross-channel digital analytics reports, and support deep-dive data collection, dissemination, and metric based recommendations surrounding public-facing communications in support of Blue Meridian’s communications and reputation management needs. - Support Blue Meridian’s e-newsletter(s) creation and distribution by overseeing production of digital components including suggesting template/layout options that suit newsletter content, sourcing stock photos, leading content entry and testing in Mailchimp, and reporting on post analysis; maintain Blue Meridian’s email subscriber list. - Liaise and coordinate with Blue Meridian’s website development consultant and other digital consultants, including communicating with their project manager to create weekly meeting agendas, submitting tickets to initiate collaborations or address issues as they arise, and supporting annual contract renewal, and serve as project lead ad hoc. - Write and edit content for the Blue Meridian website – including but not limited to bios for Blue Meridian staff, news summaries, and investee descriptions – social media channels, and other digital platforms as needed. - Conduct daily CMS content entry across websites, manage content entry request form in Asana. - Proofread and edit a variety of content as needed. - Manage subscriptions and organization-wide logins documentation. - Support photo collateral creation – manage photoshoots, stock image purchases, and more. - Support additional communications workstreams as needed, including but not limited to additional digital and writing needs and visual identity guidance for staff. Qualifications - Aligned with Blue Meridian’s mission and core values. - At least 4+ years of professional experience in a digital communication supporting role and a bachelor’s degree or equivalent experience. - Excellent oral and written communications skills, specifically across virtual platforms, an ability to understand Blue Meridian's voice and apply it in practice depending on the audience, how to use it in practice and translate it depending on audience. - Sound judgment, ability to use discretion and keep matters confidential, listen well, and be objective. - Strong project management skills, ability to adapt to the changing needs of a fast-paced organization while remaining focused on a project’s goals and deadlines. - Excellent organizational skills, strong attention to detail, ability to manage and prioritize multiple tasks. - Demonstrate knowledge of social media channels and best practices. - Outstanding interpersonal skills with a professional and genial demeanor, and the ability to work with people with different backgrounds and experiences. - Strong computer skills, with extensive knowledge of Microsoft Outlook, Word, Excel, PowerPoint and SharePoint, and the ability to master new software quickly as well as experience working with Google Analytics 4. Asana and Meltwater (or similar media monitoring platform) experience preferred. - Comfort level with working independently and as part of a collaborative team via a remote working structure, ability to participate in ongoing Zoom calls. Hiring Salary The hourly rate for this position is $53. In addition to the base pay, limited-term employees at Blue Meridian are offered a generous benefits package, including: - Medical, dental and vision coverage with minimal employee contribution - Paid time off including vacation/personal days, paid holidays, half-day summer Fridays, and week-long office closures in the summer and winter - Hybrid work arrangement ‎ This position description is a guide to the primary duties and functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands and work environment conditions. Position descriptions are reviewed and may be revised to meet the changing needs of Blue Meridian Partners at the sole discretion of management. Blue Meridian Partners is committed to equal employment opportunity, without regard to race, color, gender, religion, age, national origin, sexual orientation, gender identity or expression, marital status, pregnancy, disability, veteran status, prior record of arrest or conviction, genetic information or any other characteristic protected by law. These opportunities include all terms, conditions and privileges of employment, including (but not limited to) recruiting, hiring, job assignment, training, compensation, benefits, discipline, promotion, and termination.

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on our mission: As a Specialist, Customer Experience at Zocdoc, you will embody our core values in all interactions, working diligently to deliver exceptional customer service to our provider accounts. You’ll be evaluated on your ability to upsell features and offer tailored solutions to our customers. You will play a vital role in fostering authentic connections, inspiring engagement, and ensuring that healthcare providers can easily access the benefits of Zocdoc's platform through calls, emails, and chat. You’ll enjoy this role if you are… - Super-positive and empathetic: you see the best in people and know how to bring it out - A team player, who enjoys working in a highly collaborative (and extremely fun!) team environment - Passionate about bringing solutions to providers - Excited to learn new techniques and systems Your day to day is… - Providing best-in-class customer service experiences to our healthcare provider partners through calls, emails, and chat, proactively upsell features, and make it easy for customers to utilize Zocdoc's services effectively - Seeking opportunities to make using Zocdoc easy for our providers through multiple channels, streamlining their interactions and improving their overall experience - Acting as the voice of Zocdoc, treating each interaction as a chance to create lasting positive impressions, offer proactive solutions, and humanize the connection between our product and our users. Resolving issues promptly and effectively - Developing a deep understanding of Zocdoc's platform and services, inspiring engagement by demonstrating the value we bring to our users through multiple support channels - Maintaining accurate records of all interactions, ensuring that our commitment to making healthcare easy is consistently upheld, regardless of the communication method You’d be successful in this role if you have…. - Excellent communication and interpersonal skills, both in verbal and written form - Customer service experience, preferably in a healthcare or technology-related field - Strong problem-solving abilities and adaptability in a fast-paced environment - Exceptional organizational skills and attention to detail - Dedication to delivering best-in-class customer service and promoting Zocdoc's mission Benefits: - Flexible work environment - Competitive PTO - 100% paid employee health benefit options (including medical, dental, and vision) - 401(k) with employer funded match - Corporate wellness program with Wellhub - Sabbatical leave (for employees with 5+ years of service) - Competitive paid parental leave and fertility/family planning reimbursement - Cell phone reimbursement - Employee Resource Groups and ZocClubs to promote shared community and belonging - Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. Remote Hourly Pay Range $21—$26 USD About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. 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