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Cisco

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Renewals Manager

ManagerManagerFull TimeRemoteSeniorTeam 10,001+Since 1984H1B SponsorCompany SiteLinkedIn

Location

North Carolina + 1 moreAll locations: North Carolina | Texas

Posted

39 days ago

Salary

$108K - $192.7K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishCloud

Job Description

Renewals Manager

Cisco

• Operate as the main point of contact with ThousandEyes customers • Launch and on-board new customers, and set them up for success with the platform • Prepare monthly, quarterly etc. communications and develop campaigns to nurture relationships and growth • Become a trusted adviser for the partners and operational teams via the ThousandEyes platform • Understand the platform and how your customers are using the tools; be able to make suggestions and identify areas for upsell and growth • Ensure the timely renewal communication and closure • Conduct business reviews with customers, tracking outcomes and follow-up items • Forecast and track key account metrics • Identify and qualify growth opportunities, collaborate with sales teams to drive closure • Drive customer renewal • Assist with high severity requests or issue escalations as needed

Job Requirements

  • A standout 'customer first' attitude
  • Outstanding communication and problem-solving skills
  • Excellent listening, negotiation and presentation skills
  • Proven background in lead generation and prospecting
  • At least 5+ years of professional experience with closing experience in software sales
  • Ability to work with various business units
  • Highly organised with outstanding follow-up skills
  • Technically adept, understanding of software and how businesses use software
  • SaaS experience a plus, but not required
  • Passion for cloud technologies
  • 4 Year Degree preferred or equivalent experience in SaaS and Cloud technologies

Benefits

  • medical, dental and vision insurance
  • 401(k) plan with a Cisco matching contribution
  • paid parental leave
  • short and long-term disability coverage
  • basic life insurance
  • 10 paid holidays per full calendar year
  • 1 floating holiday for non-exempt employees
  • 1 paid day off for employee’s birthday
  • paid year-end holiday shutdown
  • 4 paid days off for personal wellness
  • 16 days of paid vacation time per full calendar year
  • flexible vacation time off program
  • 80 hours of sick time off provided on hire date and each January 1st thereafter
  • additional paid time away may be requested to deal with critical or emergency issues for family members
  • optional 10 paid days per full calendar year to volunteer
  • annual bonuses subject to Cisco’s policies

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