Title: Help Desk Specialist / Knowledgebase Manager - U.S. Citizenship Required Location: Fully Remote, USA Job Description: Job Type Full-time Description ZenPoint Solutions LLC (“ZenPoint Solutions”) is a rapidly expanding Information Technology (IT) services company in the federal sector. We foster a thriving, ambitious work environment that prioritizes employee well-being and a positive company culture. We invite you to join our team and help us shape a dynamic future as we deliver innovative solutions to address the nation's most critical IT missions. Clearance Requirement: None required at the time of application, though Public Trust or higher is preferred Work Location: Remote (may be asked to report onsite in DC from time to time) Work Schedule (Remote): Remote 5 days a week (M-F) Position Overview: ZenPoint Solutions is seeking a Help Desk Specialist / Knowledgebase Manager to support a federal government public website. This dual role combines front-line user assistance with ongoing management of the knowledge capture wiki. The specialist will monitor and respond to website user inquiries, manage the bug tracking system, and maintain a comprehensive knowledge base that empowers the team to independently troubleshoot and operate the website. This position is contingent upon the successful award of a government contract and subsequent government approval. Key Responsibilities: - Monitor and respond to website user assistance inquiries and requests received via email in a timely and professional manner - Maintain a process for tracking the progress, testing, and acceptance of Government requested upgrade and maintenance tasks - Maintain the issue/bug tracking system for the website, respond to reported bugs, and facilitate the disposition of reported bugs and issues - Triage and categorize incoming issues by severity, routing critical items to the appropriate technical team member for immediate resolution - Set up and maintain the knowledge capture wiki to store website-related information - Facilitate the transfer of knowledge between the website support team by maintaining comprehensive manuals, user guides, troubleshooting tips, and best practices covering all aspects of the system - Provide first-level technical support and troubleshooting for common website issues before escalating to developers or system administrators - Support training delivery for employees on content administration, including the addition, revision, and deletion of content on the web server - Track and document resolution of all user-reported issues for inclusion in the Monthly Status Report (MSR) - Maintain a searchable FAQ and troubleshooting database for recurring issues - Coordinate with the Technical Writer to ensure knowledge base articles are current, accurate, and aligned with system documentation - Support the transition/phase-in process by documenting incumbent procedures and capturing institutional knowledge from outgoing contractor staff Requirements Required Qualifications: - Candidate must be a United States Citizen and present proof of Citizenship, if selected - 3+ years of experience in IT help desk support or user assistance roles - Experience with issue/bug tracking systems (Jira, ServiceNow, Bugzilla, or similar) - Experience managing or contributing to a knowledge base or wiki platform (Confluence, SharePoint, MediaWiki) - Strong written communication skills for clear, professional responses to user inquiries - Ability to triage technical issues and determine appropriate escalation paths - Familiarity with content management systems, preferably Drupal - Experience creating user-facing documentation, FAQs, and troubleshooting guides - Basic understanding of web technologies (HTML, CSS, web hosting) to diagnose common website issues - Strong organizational skills for managing multiple open tickets and tracking resolution timelines Desired Qualifications: - Experience supporting federal Government websites or IT help desks - HDI Support Center Analyst or ITIL Foundation certification - Familiarity with government operational environments - Experience with Section 508 accessibility issues and user-reported accessibility concerns - Knowledge of Drupal content administration workflows No recruitment agencies, please. Company Benefits: We take care of your well-being here at ZenPoint Solutions! Our comprehensive benefits package includes health, dental, and vision insurance to keep you and your family healthy. We also offer group and voluntary life insurance for financial security, and short-term and long-term disability insurance to provide peace of mind in case of unexpected illness or injury. You'll have the option to contribute to a 401(k)-retirement plan with company matching contributions to save for the future. We also offer flexible spending accounts to help manage medical and dependent care costs on a pre-tax basis. On top of that, you'll enjoy a generous paid leave policy, including federal holidays, to maintain a healthy work-life balance. To help you grow in your career, we offer professional development opportunities and a tuition assistance program. Commitment to Equality: At ZenPoint Solutions, we value diverse perspectives and are committed to providing equal employment opportunities. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected under applicable federal, state, or local laws.

Title: Contracts Manager (Remote, Phoenix) Location: AZ- Phoenix ZIP/Postal Code 85201 Job Type Contract,Perm Possible Category Project Manager Req # MSP-0bc2de97-c675-4bac-acc8-20177970b433 Pay Rate $32 - $40 (hourly estimate) Job Description: Position Summary: As a Contracts Manager on our growing contracts and compliance team, you will be a key player in supporting the full lifecycle of government-related agreements. You will work closely with cross-functional teams—legal, sales, product, operations, and finance—to review, redline, negotiate, and manage a wide range of contracts. The ideal candidate is a detail-oriented, solutions-driven professional with the flexibility and initiative to thrive in a high-growth, fast-paced environment. This role demands a self-starter who can operate independently, drive contracts to closure, and ensure compliance with internal policies and applicable regulations. Key Responsibilities: • Oversee end-to-end state and local government contracting processes beginning with request for proposal or sole source opportunity through wind-down in accordance with applicable regulations, statutes and laws for contracts in the Contract Manager's region. • Support cradle-to-grave contract lifecycle activities including intake, review, negotiation, execution, compliance monitoring, amendments, and close-out. • Partner with stakeholders to ensure contractual obligations, deliverables, and risk mitigation measures are understood and actionable. • Coordinate contract approvals and documentation in alignment with internal Delegation of Authority (DOA) and governance frameworks. • Provide guidance to internal clients on contractual interpretation, risk exposure, and escalation paths. • Maintain accurate contract records and data in our CLM system (Cobblestone/Salesforce), identifying opportunities for automation and process improvement. • Maintain compliance artifacts in Microsoft SharePoint/tools. • Help develop and refine contract templates, playbooks, SOPs, and training materials. • Support audits, compliance reviews, and reporting obligations in collaboration with Finance, Legal, and Executive leadership. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Required Skills & Experience • Bachelor’s Degree or equivalent experience required • 5+ years of contract management experience in a corporate or government contracting environment. • Prior experience working in small to mid-sized companies or startups where cross-functional collaboration and wearing multiple hats is required. • Proficient in contract law principles, drafting, redlining, and negotiation. • Experience with contract lifecycle management systems and tools (Cobblestone, Salesforce, or similar). • Familiarity with government contracts, especially state and local (SLED) contracting, cooperative agreements, and flow-down requirements. • NCMA certification is strongly preferred (CCMA, CFCM, or CPCM). Contracting Expertise: • Proven cradle-to-grave experience across a diverse contract portfolio resulting from sole source or RFx opportunities, including. Ideally this contract management experience includes things like SaaS or subscription-based agreements, licensing and IP-heavy agreements, data privacy/data sharing agreements, subcontractor and teaming agreements (although our team does not process subcontract/teaming agreements, previous experience is preferred to be an effective partner with our Supply Chain counterpart). • Strong redlining skills and understanding of risk clauses (indemnity, limitation of liability, termination, etc.) Systems & Process Orientation: • Experience with or appetite for CLM administration (Cobblestone preferred) and Salesforce workflows. • Process-minded with a desire to automate, improve turnaround time, and reduce administrative overhead. • Strong documentation habits (e.g., audit trails, intake logs, approvals). Workstyle & Soft Skills: • Comfortable operating in ambiguity with minimal direction, able to prioritize, make judgment calls, and move work forward without delay. • Excellent communication and interpersonal skills with the ability to influence stakeholders at all levels. • Strong organizational skills with high attention to detail and ability to manage multiple priorities simultaneously. • High emotional intelligence and professional polish when interacting with internal teams and public sector clients. • Collaborative team player who brings solutions, not just issues. • Strong critical thinking skills combined with creative problem-solving ability. Nice to Have Skills & Experience • JD or contract management certifications is a plus. • Business/government contracts training/certifications a plus. • Advanced experience with Excel and or SharePoint including building dashboards • Any administrator experience on a contract management software platform • Any contract management experience from outside of the US, specifically UK, Australia, or New Zealand experience is a huge bonus Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Role Description The Supervisor for Complex Case Management will provide supervision, coaching, and monitoring of the Complex Case Management team, a team of licensed clinicians responsible for coordinating care for members identified for Complex Case Management. The position will ensure that the Complex Case Management team performs work that aligns with Alliance’s CCM program description and NCQA guidelines. This position is fulltime remote. Selected candidate must reside in North Carolina. Some travel for onsite meetings to the Home office may be required. Responsibilities & Duties - Supervision and Development of Staff - Work with Human Resources and Unit Director to maintain and retain a highly qualified and well-trained workforce. - Ensure staff are well trained in and comply with all organization and department policies, procedures, business processes, and workflows. - Ensure the department has the needed tools and resources to achieve organizational goals and to support employees and ensure compliance with licensure, regulatory, and accreditation requirements. - Actively establish and promote a positive, diverse, and inclusive working environment that builds trust. - Ensure all staff are treated with respect and dignity. - Ensure standards are transparent and applied consistently, impartially, and ethically over time and across all staff members. - Work to resolve conflicts and disputes, ensuring that all participants are given a voice. - Set goals for performance and deadlines in line with organization goals and vision. - Effectively communicate feedback and provide ongoing coaching and mentoring to staff and support a learning environment to advance team skills and professional development. - Cultivate and encourage efforts to expand cross-team collaboration and partnership. - Supervise Team/Unit Operations - Participate in the initiation, development, and maintenance of clinical protocols and other population-based programs, facilitating collaboration and consensus of multidisciplinary teams. - Oversee the development of department specific goals and objectives ensuring alignment with NCQA and contractual requirements, system strategy, vision, mission, and values. - Formulate, implement, and evaluate strategies for specialized staff education as it relates to member care, complex case management and plan of care development. - Ensure members identified and/or referred to Complex Case Management are assigned timely to a Complex Case Manager. - Data/Analytics - Review, validate and interpret risk stratification data and population health groups and recommend changes or adjustments to care management approach as needed. - Utilize data systems to monitor process improvement and resource utilization. - Knowledgeable of HEDIS measurements and population health within a complete care model. - Utilize evidence-based practice to ensure quality outcomes for members. - Utilize data to analyze needs of the members we serve, guide staff training development, identify resource needs and consistency of workflow implementation across disciplines. - Compliance and Quality Monitoring - Ensure adherence to all Alliance Organizational Policies and Procedures and Care Management Desk Procedures. - Make recommendations to improve department procedures and increase operational efficiency. - Monitor trends and identify opportunities for enhancements in service utilization and implementation throughout the organization. - Travel - Travel between Alliance offices, attending meetings on behalf of Alliance, participating in Alliance sponsored events, etc. may be required. - Travel to meet with members, providers, stakeholders, attend court hearings etc. is required. Qualifications - Master’s degree in Human Services or related field and three (3) years of experience providing complex care management, case management, or care coordination to the population being served. A license, provisional license, certificate, registration or permit issued by the governing board regulating a human service profession (examples include LCSW, LMFT, LCAS, LCMHC, LPA, RN) required. - Or Graduation from an accredited nursing school with Registered Nurse license and three (3) years of experience with at least two years of applicable experience providing complex care management, case management, or care coordination to the population served. - Leadership experience required. Preferred - Master’s Degree from accredited Program in Nursing and Three (3) years of full-time, post degree experience providing care management, case management, or care coordination to members with Behavioral Health and/or Physical Health conditions. - Two (2) or more years leadership experience preferred. Knowledge, Skills, & Abilities - Demonstrated knowledge of the assessment and treatment of mental health, substance abuse, intellectual and developmental disabilities. - Knowledge of legal, waiver, accreditation standards and program practices/requirements. - Knowledge of the Alliance Health service benefit plans and network providers. - Person Centered Thinking/planning. - Detail oriented. - Ability to independently organize multiple tasks, priorities, and to effectively manage an assigned caseload under pressure of deadlines. - Exceptional interpersonal skills, highly effective communication ability. - Ability to make prompt independent decisions based upon relevant facts and established processes. - Problem solving, negotiation and conflict resolution skills. - Proficiency in Microsoft Office products (such as Word, Excel, Outlook, etc.) is required. Requirements - Employment for this position is contingent upon a satisfactory background and MVR (Motor Vehicle Registration) check, which will be performed after acceptance of an offer of employment and prior to the employee's start date. Salary Range $77,868 - $99,282/Annually. Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity. Benefits - Medical, Dental, Vision, Life, Long Term Disability. - Generous retirement savings plan. - Flexible work schedules including hybrid/remote options. - Paid time off including vacation, sick leave, holiday, management leave. - Dress flexibility. Company Description Want to learn more about what it's like work as part of the Care Management Team? Click on our video to learn more: Watch Video

Title: Manager, Course Publication Location: Salt Lake City, UT Work Type: Hybrid, Full Time Job ID: JR-024947 Job Description: If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Management_Executive 604 Pay Range: $67,900.00 - $112,100.00 Job Description The Manager of Course Publication will lead and develop a team within WGU's Program Development department to manage the timely and accurate publication of WGU products (including curriculum and assessments) to WGU curriculum and assessment delivery systems. This individual supports WGU student success and satisfaction by ensuring that WGU and industry quality standards are applied by team members and aligned with departmental goals and objectives. The manager will effectively influence change in a highly matrixed organization while ensuring timelines and objectives of departmental strategies and initiatives are met in a timely manner. Job Description Location: This position will be located in our Salt Lake City, UT office, 4 days a week, with 1 day remote. Essential Functions and Responsibilities: - Manages a team of professionals in publishing WGU products to delivery systems in accordance with established quality assurance processes - Maintains and communicates the publication processes to ensure accurate and timely product handoffs and delivery to students - Gathers and reviews assessment system data and makes recommendations for innovative improvements to the user experience - Coordinates publication projects for multiple colleges to publish new content, in collaboration with the project management team, ensuring publication volumes and deadlines are met - Ensures quality assurance processes are undertaken to ensure accurate and functional publication of products - Provides input to the project management team leadership to develop or refine project management procedures and processes - Develops and maintains relationships with vendors and internal stakeholders for delivery systems - Manages an internal system that coordinates various production tasks and teams, using quantitative data to execute improvements to process and practice - Monitors and reports publication team capacity status, including risks, issues affecting publication schedule, and milestone achievements - Implements strategic initiatives to support projected Program Development growth - Contributes to and recommends best practices and changes in technology related to the performance of Program Development initiatives, making independent decisions that align with department strategies - Ensures overall quality, consistency, and functionality of all work by team members to ensure a high level of performance and engagement of all team members - Provides measurable feedback to direct reports and coaching to improve performance - Works with cross-functional teams to ensure collaboration among team members - Holds direct reports accountable to performance metrics - Performs other related duties as assigned. Knowledge, Skill, and Abilities: - Proven ability to manage complex projects - Proficiency with project management systems and tools - Ability to manage large-scale data entry - Ability to work effectively in a highly matrixed organization - Ability to organize, coordinate, and direct teamwork and results - Ability to collaborate and be part of a dynamic team with excellence, integrity, and respect, including managing remote and on-site teams - Ability to build relationships and influence at all levels - Ability to coach and develop direct reports - Ability to be an agent of change in a rapidly changing environment - Ability to apply new, innovative thinking to new problems - Proven ability to analyze data to identify trends and recommend innovative process improvement - Excellent organizational and project management skills, including the ability to effectively handle multiple tasks and pay attention to detail - Sound judgment and decision-making skills Competencies: - Influences Others and Communicates Effectively: Communicates to improve and promote teamwork, decision making, and problem solving. Listens and responds effectively to the reactions and positions of others and encourages the expression of diverse ideas and opinions. Adjusts message and style to fit the audience. Provides timely and helpful feedback. Communicates appropriately to win support with all audiences. - Collaborates: Works cooperatively with others across the organization to achieve shared objectives. Represents one's own interests while being fair to others and their areas. Partners with others to get work done. Credits others for their contributions and accomplishments. Gains buy-in, trust, and support of others. - Manages Ambiguity: Deals comfortably with the uncertainty of change. Effectively handles risk. Can decide to act without the total picture. Is calm and productive, even when things are up in the air. Deals constructively with problems that do not have clear solutions or outcomes. - Being Resilient: Is confident under pressure. Handles and manages crises effectively. Maintains a positive attitude despite adversity. Bounces back from obstacles and setbacks. Grows from hardships and negative experiences. - Drives for Results: Has a strong outcomes-based orientation. Persists in accomplishing objectives despite obstacles and setbacks. Has a track record of successfully achieving goals. Pushes self and helps others achieve results. Has a continuous improvement mindset. - Builds Effective Teams: Forms teams with appropriate and diverse mixes of styles, perspectives, and experience. Establishes common objectives and a shared mindset. Creates a feeling of belonging and strong team morale. Shares wins and rewards team efforts. Fosters open dialogue and collaboration among the team. Creates a team that works well cross-functionally. - Organizational Learning: Learns quickly when facing new situations. Experiments to find new solutions. Takes on challenges of unfamiliar tasks. Extracts lessons learned from failures and mistakes. Expands knowledge base through ongoing curiosity. Job Qualifications: Minimum Qualifications: - Bachelor's degree in Business Administration, Management, or a similar field - 4 years of professional experience - 1+ years leading and managing people, teams, or projects - 1 year of project management experience Preferred Qualifications: - Master's degree in Business Administration, Management, or a similar field - Project Management Professional (PMP) Certification - Understanding of higher education, WGU, and program development preferred - Experience in IT and IT systems Physical Requirements: - Prolonged periods of sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times. #LI-TG1 Position & Application Details Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.