• Deep-dive into complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues. • Collaborate with Engineering to escalate and prioritize bugs, product gaps, and client feedback • Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health. • Create alerts, monitors, and runbooks to catch issues before they bubble into something bigger. • Provide support for our enterprise partners during incidents on critical applications and infrastructure issues

As a member of Managed Service Support at Smartly, you’ll be part of our Managed Services team, supporting the delivery of high-quality digital advertising campaigns for some of the world’s leading brands. Working closely with Senior Project Managers, designers, and developers, you’ll play a key role in ensuring creative assets are accurate, on-brand, and ready to launch. This is a hands-on, detail-oriented role focused on coordination, quality assurance, and reliable execution in a fast-paced, global environment. As a Managed Service Support at Smartly, you will … - Support the Senior Project Manager in the overall delivery of a campaign - Perform asset review and coordinate with developers for a full technical review, ensure all assets are complete and correct and flag any issues that might be encountered - Perform storyboard and mock QA - Ensure all storyboards/mocks submitted to clients are aligned with the brand guidelines - Responsible for the accurate implementation of all revision requests sent by the client - Liaise with the design and development team in the successful production of creatives - Check campaign reports for defaults and flag any issues We're definitely looking for you, if you ... - Have at least 1 year experience in campaign or project management role preferred - Are knowledgeable of the digital advertising industry landscape - Have flawless written and verbal communication skills - Basic proficiency in Google Sheets for data tracking, updates, and reporting - Are able to negotiate and able to deliver difficult news to clients and all other stakeholders - Have excellent time management and prioritization skills - Are able to manage a team of developers and assign and prioritize tasks well - Have great attention to detail - Are highly organized and a self starter - Can multitask and meet critical deadlines in a fast-paced environment - Are a good team player and must come with a positive working attitude - Are amenable to work on either of the following shifts: APAC/EMEA/North America - Must be able to work in a hybrid setup with required in-office presence on Tuesdays and Thursdays #LI-HYBRID About SmartlySmartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit Smartly to learn more. The processing of your information is described in our Candidate Privacy Notice.

• Own day-to-day IT support for the internal team through our ticketing system, ensuring issues are resolved quickly and effectively. • Manage employee onboarding and offboarding processes, including device setup, account provisioning, access control, and maintaining accurate access records. • Support end users across tools such as Microsoft 365, Google Workspace, Slack, Notion, Jira, and other business-critical systems. • Act as the technical point of coordination with our managed service providers (MSPs) and third-party contractors, tracking delivery, escalating priorities, and providing technical direction where needed. • Troubleshoot infrastructure issues such as VPN connectivity, remote access, networking, email delivery, and device management. • Maintain and improve internal systems reliability, security, and operational efficiency across a distributed environment. • Work closely with the integration team to assess the technology stack of acquired agencies and centralise technical assets. • Support migrations from legacy environments, including on-premise Windows servers, websites, email systems, domains, hosting, file storage, and user accounts. • Connect newly acquired agencies to Dwelly’s core platforms including payment systems, referencing providers, and operational tools while minimising disruption during transition. • Administer and optimise internal tools including Jira, Slack, Notion, Microsoft 365, Azure, Intune, Google Workspace, and related SaaS systems. • Identify repetitive manual processes and automate them through scripting, APIs, workflows, or AI tools wherever possible. • Continuously improve support operations, documentation, access management, and system scalability to support Dwelly’s rapid growth.

About Vercel:Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web. Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things. About the Role Reporting to the Manager, Customer Support Engineering, you’ll resolve customer concerns, create and improve internal tooling, and engineer solutions that help Vercel customers get the most out of the platform. We’re seeking a deeply technical engineer with relevant support experience who can specialize in multiple core domains while partnering across teams to drive great outcomes. You’re an excellent communicator who earns customer trust, understands complex systems quickly, and enjoys digging deep to find and resolve root causes. You’re comfortable participating in an occasional weekend or holiday on-call rotation (scheduled in advance) as part of our global coverage model. If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you’re located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team. What You Will Do - Solve interesting, technically complex cases for Vercel customers. - Troubleshoot issues alongside Engineering; identify and drive fixes and mitigations. - Partner with Product, Solutions, and Customer Success to provide guidance internally and externally. - Develop and improve internal tools and scripts that increase team efficiency. - Specialize in a given product area (v0) and act as a domain owner within the team. - Improve existing documentation and create new runbooks, guides, and internal processes. - Assist Customer Success Managers with Enterprise requests and escalations. About You - You lead by example and provide feedback to mentor other members of the team. - You have hands-on experience using Vercel and v0 as a platform. - You have modern development and architecture experience in the AI or web space (e.g., building LLM-powered apps, web services, or production web applications) and can explain these concepts to others. - You have prior customer support experience in a technical role: troubleshooting customer cases, writing clear solutions, and proactively problem-solving. - You enjoy engineering solutions to resolve root causes of recurring problems. - You have strong written and verbal communication; able to explain complex systems clearly. - You are comfortable working with a fully remote, globally distributed team. - You have a passion for delivering a customer experience second to none. - You are willing to participate in a weekend/holiday on-call rotation. Bonus If You: - Have frontend development experience (e.g., React/Next.js). - Enjoy technical writing for public docs or developer education. - Have experience automating workflows with agentic services.