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Binance logo
Binance

The World’s Leading Blockchain Ecosystem and Digital Asset Exchange

Technical Support Engineer, Blockchain, Backend

Blockchain EngineerBlockchain EngineerFull TimeRemoteMid LevelTeam 1,001-5,000Since 2017H1B No SponsorCompany SiteLinkedIn

Location

Singapore

Posted

83 days ago

Salary

0

Seniority

Mid Level

Job Description

Technical Support Engineer, Blockchain, Backend

Binance

• Provide advanced (Tier 3) technical support, ensuring fast issue identification, resolution, and escalation when needed. • Work closely with Tier 1 and Tier 2 support, DevOps, and backend developers to solve code-level and system-level issues. • Design, develop, and maintain internal automation tools to optimize workflow and reduce manual processes. • Build dashboards and monitoring solutions to track system performance and incident trends. • Collaborate with backend teams using Java / Spring Boot to troubleshoot and enhance APIs and microservices. • Document troubleshooting processes, root cause analyses, and best practices for the internal knowledge base. • Support incident management, ensuring 24/7 stability of Binance’s trading platform and related systems. • Continuously explore new technologies and best practices in backend, automation, and Web3 infrastructure.

Job Requirements

  • Bachelor’s degree in Computer Science, Software Engineering, or related field.
  • 2-10 years of experience in technical support, DevOps, or backend engineering for large-scale systems.
  • Strong debugging and troubleshooting skills across distributed systems and trading or payment platforms.
  • Proficiency in AI tools such as Claude Code for vibe coding and QA; proficiency in writing AI Agent skills, utilizing AI to analyze logs and databases for troubleshooting and data analysis; proficiency in using AI agents to automate task management.
  • Proficiency in Java (preferred), Python, or Rust; experience with Spring Boot and microservices is a plus.
  • Hands-on experience with Linux, Kubernetes, and CI/CD pipelines.
  • Familiar with network protocols (HTTP, TCP/IP) and RESTful API troubleshooting.
  • Knowledge of MySQL and performance tuning; NoSQL (MongoDB, Redis) is a plus.
  • Fluent in English and Mandarin, to coordinate with global stakeholders.

Benefits

  • Competitive salary and company benefits
  • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

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