Role Description Geneva Trading is looking for a Trade Support Engineer to be the primary point of contact for our trading desks. You will sit between the Traders and the Core IT team, ensuring our systems run smoothly and resolve any technical issues that pop up during the trading day. This is a fast-paced role that requires quick thinking, a solid technical background, and a good understanding of how financial markets work. What You’ll Do - Support the Desk: Act as the "first responder" for all trading application and hardware issues. If a trader has a problem, you are the person they call. - Troubleshoot & Fix: Investigate issues within our desktop and server applications. You’ll dig into log files to find out what went wrong and fix it. - Manage Connectivity: Onboard new traders, set up trading accounts, and manage credentials for various global exchanges (CME, ICE, etc.). - Improve the System: Use scripting (Python or Bash) to automate repetitive tasks and build better alerts so we catch problems before they affect trading. - Subject Matter Expert: Become the go-to person for our internal trading software. You’ll help train traders on new features and updates. - Deploy Updates: Test new software releases and manage the rollout to ensure everything stays stable. Qualifications - 2+ years of experience in a trade support or application support role, ideally at a proprietary trading firm or bank. - Familiarity with how exchanges like the CME, Eurex, or ICE operate. - Strong experience with FIX Protocol. - Comfortable working in both Linux and Windows environments. - Ability to write basic scripts (Python, Bash, or Perl) to automate tasks. - Basic database knowledge (SQL) to look up trade data. - Utilize AI tools to assist in log analysis, script generation, and streamlining incident resolution workflows. Requirements - You can stay calm and focused when things get high-pressure. - You enjoy solving puzzles and aren't afraid to "get under the hood" of an application. - Since markets operate around the clock, you’ll need to be available for occasional on-call support or weekend work. Benefits - Base Salary Range: $100,000 - $130,000, plus eligibility for a performance-based bonus. - Final compensation will be determined based on the candidate’s skills, experience, education, and qualifications. - Geneva Trading offers a competitive total rewards package, including a comprehensive benefits program.

• Develop new features for our flagship product — the Cozey Operating System (COS) • Build internal tools and platforms to replace third‑party solutions • Design and deploy AI agents to automate and simplify warehouse management workflows • Collaborate closely with operations and product teams to identify pain points and rapidly deliver high‑impact solutions • Own projects end‑to‑end — from design and architecture to implementation and deployment

Role Description The Design Engineer role will work in partnership with Sales & Customer Success Teams participating in innovative conversations that help shape the growth of our enterprise customers as they embrace the 4th Industrial Evolution. This role assists in the design of solutions utilizing our technology services platform and analyzes customer needs and requirements through strategic discovery. Main Responsibilities - Assists in preparing and delivers technical proposals and presentations with the appropriate level of business acumen for the audience. - Will develop solution selling abilities and effective, pro-active customer communications. - Assists with analyzing and identifying our customer's business and technology objectives, conduct full technical discovery, and architect custom solutions to meet gathered requirements. - Assists with customers, sales, and customer success on technical aspects of proposed solutions including fit to customer’s needs, features, availability, etc. - Assists in internal feedback loop to product management, sales and customer success leadership teams regarding the customer experience, product features/functionality, and service implementation/management. - Serves the team as a customer advocate, participating in pre-sales efforts including technical sales presentations, RFP and RFI proposals and technical design discussions. Qualifications - Bachelor’s or equivalent in relevant field. - 2+ years of experience in the technology industry with a focus on pre-sales, engineering, consulting, or similar. - Technical pre-sales and/or consulting familiarity. - Fundamental understanding in Security solutions, Network Functions Virtualization, Cloud, and Architecture design. - General Technical Knowledge in Global network infrastructure, edge cloud capabilities, connected security, communication, and collaboration services. - Strong verbal and written communication ability. - Ability to describe solution value benefits for deal discussions. - Ability to work independently, or as part of a team to build differentiated customer solutions. - Some travel required under normal circumstances. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - $77,852 - $103,802 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY - $81,750 - $108,997 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI - $85,649 - $114,191 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA Benefits - Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team The Core Banking Platform team is crucial in powering Airwallex's global operations by facilitating client wallet transactions and ensuring the financial accuracy of client ledgers. Primarily based in Singapore, our lean team delivers a robust, high-performance distributed multi-currency wallet platform that supports the continuous growth of Airwallex products like global transfers, payments and acquiring, card issuing, and lending. As a dynamic group of engineers, we not only build impactful platforms and products but also develop tools and processes to enhance our efficiency and effectiveness. What you'll do - Lead and Mentor: Guide and support a team of talented engineers, fostering a collaborative and high-performing work environment that encourages innovation and growth. - Hands-On Technical Leadership: Actively engage in the development process, providing hands-on guidance and taking responsibility for presenting and defending technical designs and decisions. - Develop Cutting-edge Solutions: Lead the development of a transaction engine focused on scalability, financial accuracy, and adaptability. - Build and maintain a distributed multi-currency wallet platform, providing precise financial oversight for client ledgers. - Collaborate across teams with product and other engineer teams to ensure alignment between technical solutions and business objectives. - Innovate productivity-enhancing tools and processes, exploring AI opportunities to continually improve our engineering practices and system observability. - Thrive in a collaborative, energetic team environment that encourages innovation and continuous learning. Who you are - Experienced in Distributed Systems: 8+ years of software engineering experience. You have a strong foundation in designing and implementing distributed systems, with hands-on experience in backend development and database technologies. Solving availability and consistency challenges across mission-critical systems. - Strong Communicator: You effectively convey technical concepts to both technical and non-technical stakeholders, ensuring clarity and understanding. - Collaborative and Inclusive: 2+ years of experience managing and mentoring a team of developers. You foster a team environment that values diverse perspectives and promotes continuous learning. - Analytical and Strategic: You leverage data to drive decisions, aligning engineering efforts with business objectives for optimal outcomes. - Proactive and Resourceful: You take initiative and skilfully navigate complex technical challenges to deliver impactful results. - Meticulous and Accuracy-Driven: You prioritise financial correctness and have an eye for detail, ensuring reliability in client ledgers and transactions. - Curious Learner: You're eager to explore new tools and technologies, including AI, to innovate and enhance your technical expertise. - Domain expertise: Solid understanding of accounting concepts (ledger, financial transactions) & experience working in a financial domain. Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.