**Key Responsibilities ** **Global Divisional Leadership & Support ** - This role operates within a global framework requiring availability to support teams and meet deadlines across different time zones with international partners. - Provide leadership support, including but not limited to division team absences or departures, to ensure timely submission of department reports, timesheets, and resource planning updates, maintaining operational continuity across assigned areas with full oversight of key responsibilities. - May participate in industry conferences and global networking groups to drive business growth. Focus on expanding services and identifying market opportunities that align with evolving client needs, ensuring both regional and international relevance. **Strategic Operational Leadership and Oversight ** - Maintain strong operational systems and processes to drive efficiency, accuracy, and consistency across all functional areas, ensuring alignment with organizational goals and performance standards. - Continuously identify and implement process enhancements to improve team performance, service delivery, and internal and external customer satisfaction. - Ensure adherence to compliance and company policies, overseeing the correct implementation of all ERP processes. - Mitigate risks by staying updated on industry regulations and implementing proactive strategies. - Oversee timesheet accuracy, billing accuracy, system efficiency, and administrative workflows to enhance operational effectiveness. - Ensure the team meets key operational deadlines and deliverables, providing backup leadership when needed to maintain smooth dept operations. - Promote accountability and the consistent achievement of high service standards, fostering a culture of operational excellence. - They will also provide comprehensive backup support during team absences, ensuring seamless operations, maintaining workflow efficiency, and addressing any urgent matters that arise. **Client Project & Billing Management ** - Must hit a minimum billable expectation. - Maintain strong client relationships, proactively addressing billing concerns and resolving disputes efficiently. - Oversee client escalations, proactively addressing billing concerns, resolving disputes efficiently, ensuring they are managed promptly and effectively, maintaining strong client relationships. - Work with sales and account management teams to ensure client contracts align with service expectations and billing structures. - Identify opportunities for service expansion with existing clients to drive additional revenue and enhance client retention. - Oversee all projects to ensure efficient management, timely execution, risk mitigation, and alignment with revenue goals. - **Client Engagement & Project Contribution** - Maintain minimum billable hours as defined by leadership. - Provide strategic recommendations to improve clients’ HR and payroll efficiency. - Collaborate with sales/account management teams to align deliverables with scope and client expectations. - Identify service expansion opportunities and areas of client value. **People & Productivity Management ** - Lead, mentor, and develop a high-performing ERP team, fostering a culture of accountability and excellence. - Ensure effective resource allocation, workload distribution, and performance tracking to maximize team efficiency. - Implement and monitor productivity metrics, ensuring optimal team performance and client satisfaction. - Facilitate regular performance reviews, identify skill gaps, and develop corrective action plans where needed. - Act as the first point of contact for employee concerns, ensuring fairness and equality within the department. **Reports and Performance Metrics ** - Manage weekly and monthly meetings to review progress and address concerns. - Review time and performance reports for consultants on a weekly basis. - Compile and distribute monthly reports on department performance, financials, and key KPIs. - Lead your team to consistently meet performance targets, overseeing deliverables such as financial reporting, budgeting, and forecasting with precision. - Implement and monitor key performance indicators (KPIs) to track and improve team performance, client retention, scalability benchmark, client satisfaction scores, and service delivery quality. **Training & Development ** - Develop and implement a training schedule aligned with budget constraints to ensure continuous staff development. - Create individual development plans (IDPs) for all team members to support career progression and role mastery. - Monitor training completion and ensure employees receive necessary certifications and skills enhancement. **Cross-Functional Collaboration ** - Partner with relevant departments to streamline service delivery and align with the firm's broader strategic objectives. - Act as the primary point of contact between your team and senior leadership, ensuring alignment on key initiatives and service priorities. **Cross-Functional Support & Client Retention** - Collaborate with other departments, including Sales and Finance, to support smooth service operations. - Assist Sales in driving new business opportunities and upselling ERP services. - Provide technical assistance where needed to ensure cross-functional success. - Work closely with the Sales team to establish strong client communication strategies, ensuring regular engagement. - Intervene in client disputes or concerns that cannot be managed at the team level, ensuring quick resolution. **Innovation & Change Leadership ** - Foster a culture of innovation, encouraging the adoption of new technologies and approaches that improve client service and operational effectiveness. - Lead your team through organizational and technological changes, ensuring a smooth transition to new systems and processes while maintaining productivity. **Leadership & Team Development ** - Lead, mentor, and inspire a dedicated team of employees, setting clear performance expectations and fostering a high-performance culture centered on collaboration, trust, and accountability. - Actively support the professional development of team members by providing feedback, coaching, and training, ensuring continuous learning and career progression. - Collaborate with leadership and team members to develop, document, and implement best practices, methodologies, and tools for efficient and effective task execution. **Continuous Improvement & Innovation** - Identify opportunities for improving internal processes, systems, and service offerings, driving innovation and enhancing the overall efficiency and effectiveness of the Implementation Team. - Stay abreast of the latest industry trends, and emerging technologies to provide informed recommendations and maintain a competitive edge.

• Promote the clinical adoption of innovative aortic therapy solutions through engagement with physicians and key customers • Work closely with Sales and Regional Marketing to implement field marketing strategies and product launches • Establish and maintain strong relationships with Key Opinion Leaders and support pre-launch and market development activities • Support market preparation for new products and increase therapy adoption • Analyze market and competitive developments to derive strategic actions • Serve as the clinical and procedural point of contact for relevant data and product information • Support EMEA trainings, workshops and medical education events • Represent the company at medical conferences and industry events • Identify and develop new accounts and expand existing customer relationships • Assess clinical cases for feasibility and provide support for therapy decisions

• Respond to production incidents and coordinate engineering response efforts • Be the Incident Commander driving response and resolution for incidents • Drive data analysis to identify areas for improvement • Draft incident report and assign to appropriate parties • Facilitate post mortem incident review forums • Support engineering teams root cause analysis • Manage Root Cause Analysis process and provide details for reporting

• Providing eCommerce and digital marketing support for key hotels — ensuring campaigns align with each hotel’s unique goals. • Proactively evaluating and implementing strategies to enhance web presence and marketing performance — because better visibility means more bookings. • Managing multichannel distribution for optimal performance — keeping every digital channel firing on all cylinders. • Driving paid media strategies while managing budgets wisely — smart spending maximizes returns. • Utilizing company and brand tools to develop and present effective strategies — clear data, clear decisions. • Partnering with brand teams and third-party vendors to optimize channel strategies — teamwork makes the dream work.