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Headquartered in San Francisco, California, Zendesk is a computer software company offering effective customer support software that enables companies to deploy
Senior Incident Manager
Location
Alabama + 3 moreAll locations: Alabama | Virginia | Washington | Wisconsin
Posted
114 days ago
Salary
$145K - $217K / year
Seniority
Senior
Job Description
Senior Incident Manager
Zendesk
• Respond to production incidents and coordinate engineering response efforts • Be the Incident Commander driving response and resolution for incidents • Drive data analysis to identify areas for improvement • Draft incident report and assign to appropriate parties • Facilitate post mortem incident review forums • Support engineering teams root cause analysis • Manage Root Cause Analysis process and provide details for reporting
Job Requirements
- BS/BA in relevant field or equivalent experience
- Minimum of 5+ years of directly related experience in a SaaS or hosted application service provider environment
- Expert knowledge of Incident and Problem Management ITIL terms and practice
- Familiarity with overall ITIL terminology and practice
- Strong communication and business acumen
- Understanding of IT operational processes, software development paradigms, and common SaaS provider architecture
- Proactive, with excellent decision making skills
- Independently meet and own deliverables
- Exceptional communication skills both written and verbal
Benefits
- Bonus
- Benefits
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