At Amplifon, we’re more than a company. As the Global Leader in hearing care, we combine cutting-edge solutions with a personal touch to create unforgettable experiences for our customers. With a shared vision to empower people and push boundaries, we thrive in a culture built on care, collaboration, and impact. Join us and shape a future where sound connects, inspires, and transforms lives.
Client Advisor Trainer
Location
Australia
Posted
56 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Client Advisor Trainer
Amplifon
Role Description Reporting to the Retail Training Manager, this is an exciting opportunity for an energetic and experienced retail professional with a passion for coaching and development. In this role, you’ll use your frontline experience to train and uplift our retail teams (Client Advisors), helping them deliver exceptional customer experiences and achieve strong sales outcomes. Location: This role can be based anywhere in Australia. Responsibilities: - Deliver engaging training and coaching programs to Audiology retail team members - Drive best-practice customer service standards across clinics - Monitor, evaluate, and continuously improve training effectiveness - Identify capability gaps and develop targeted training plans - Facilitate training through a mix of methods, including e-learning, virtual sessions, and face-to-face workshops - Lead onboarding and induction programs for new team members - Provide hands-on, on-the-job coaching in clinic environments - Develop and update training materials and modules Qualifications - Minimum 2 years’ experience in a retail sales or customer service role (experience in training or mentoring highly regarded) - Completion of Year 12 or equivalent - Passion for coaching others and delivering outstanding customer experiences - Confident facilitator with strong communication and presentation skills - Well-developed organisational skills with the ability to manage competing priorities - Proficient in Microsoft Office Suite - Willingness to travel interstate and must hold a valid driver’s license - Proven ability to achieve results in a customer-facing or sales environment Benefits - Constant constructive feedback and training opportunities - Recognition of dedication and achievements Company Description At Amplifon, we’re more than a company. As the Global Leader in hearing care, we combine cutting-edge solutions with a personal touch to create unforgettable experiences for our customers. With a shared vision to empower people and push boundaries, we thrive in a culture built on care, collaboration, and impact. Join us and shape a future where sound connects, inspires, and transforms lives.
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