Amplifon

Role Description We are seeking a Call Center Representative who is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer 2026, Amplifon is a place where your expertise improves lives and accelerates your career. In this role, you will be the first point of contact for clients, supporting clinic functionality by managing inbound and outbound calls to schedule appointments and assist with inquiries. This role reports directly to the National Call Center Supervisor and plays a key part in delivering exceptional customer experiences. Contract Role: This is a 6‑month remote position with the potential to convert to a full‑time role based on business needs. While fully remote, the ideal candidate will be based in the greater Vancouver, BC area to support collaboration with team members located in the region. Additional contract details include: - Compensation: $20-$21 per hour (eligible for monthly incentive plan) - Work Model: Remote based in Vancouver, BC - Schedule: Regular full-time hours (Mon-Fri) - Career Development: Access to Ampli-Academy, team training, and additional specialized training. - Benefits: This contract role does not currently offer benefits Qualifications - High school diploma or post-secondary studies. - Minimum 1 year of call center experience in inbound/outbound or electronic correspondence environments. - Experience in sales, marketing, or healthcare is an asset. - Intermediate proficiency in Microsoft Office Suite. - Excellent verbal and written communication skills in English. Requirements - Strong interpersonal skills for effective collaboration with clients and colleagues. - Problem-solving and organizational abilities. - Proactive approach and ability to maintain professionalism. - Fluency in a second language is considered an asset. Benefits - This contract role does not currently offer benefits. Company Description Amplifon is the global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With a presence in 25 countries and 20,300 employees worldwide, we are a team of diverse, innovative talent dedicated to improving lives through customer experience. - Amplifon Americas, headquartered in Minneapolis, MN, supports Amplifon Canada, Amplifon Hearing Health Care, GAES, and Miracle-Ear bridging retail and insurance industries to provide comprehensive hearing well-being across Canada, LATAM, and the United States. - Amplifon Canada leads the way in innovation and customer experience, helping millions with hearing loss. With over 130 clinics across Canada, we’ve developed a deep understanding of how to care for customer needs, and we take pride in having a positive impact on every customer's quality of life. Please note that AI tools may be used to assist in resume screening. All hiring decisions are made by our recruitment team. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

Role Description Reporting to the Retail Training Manager, this is an exciting opportunity for an energetic and experienced retail professional with a passion for coaching and development. In this role, you’ll use your frontline experience to train and uplift our retail teams (Client Advisors), helping them deliver exceptional customer experiences and achieve strong sales outcomes. Location: This role can be based anywhere in Australia. Responsibilities: - Deliver engaging training and coaching programs to Audiology retail team members - Drive best-practice customer service standards across clinics - Monitor, evaluate, and continuously improve training effectiveness - Identify capability gaps and develop targeted training plans - Facilitate training through a mix of methods, including e-learning, virtual sessions, and face-to-face workshops - Lead onboarding and induction programs for new team members - Provide hands-on, on-the-job coaching in clinic environments - Develop and update training materials and modules Qualifications - Minimum 2 years’ experience in a retail sales or customer service role (experience in training or mentoring highly regarded) - Completion of Year 12 or equivalent - Passion for coaching others and delivering outstanding customer experiences - Confident facilitator with strong communication and presentation skills - Well-developed organisational skills with the ability to manage competing priorities - Proficient in Microsoft Office Suite - Willingness to travel interstate and must hold a valid driver’s license - Proven ability to achieve results in a customer-facing or sales environment Benefits - Constant constructive feedback and training opportunities - Recognition of dedication and achievements Company Description At Amplifon, we’re more than a company. As the Global Leader in hearing care, we combine cutting-edge solutions with a personal touch to create unforgettable experiences for our customers. With a shared vision to empower people and push boundaries, we thrive in a culture built on care, collaboration, and impact. Join us and shape a future where sound connects, inspires, and transforms lives.

Changing Lives, Transforming Careers: At Amplifon, we’re more than a company. As the Global Leader in hearing care, we combine cutting-edge solutions with a personal touch to create unforgettable experiences for our customers. With a shared vision to empower people and push boundaries, we thrive in a culture built on care, collaboration, and impact. Here, your work fuels innovation, growth, and a purpose that resonates far beyond the ordinary. Join us and shape a future where sound connects, inspires, and transforms lives. Life at Amplifon: Working at Amplifon gives you the chance to make your voice heard, build strong working relationships, and create your own tailor-made career. Here, you’ll find all the support, tools, and opportunities you need to grow, whether it’s through our top-class development programs or by taking on projects in other parts of the world. And your colleagues will be there to motivate and inspire you every step of the way. Position Purpose: This is an exciting opportunity for a vibrant and enthusiastic Qualified Practitioner (QP) who is driven and keen to share their wealth of experience, to join our Audiology Training Team. The ideal candidate should be able to up-skill our practitioners using their superior clinical and product knowledge. They should also be able to connect with our practitioners in an engaging and energetic manner. Location: This role can be based anywhere in Australia. Responsibilities: - Deliver structured coaching programs to enhance practitioner performance and clinical excellence - Facilitate training through a blend of methodologies, including e-learning, virtual sessions, and in-person workshops - Lead induction programs to onboard new practitioners effectively - Administer on-the-job training - Create and update engaging training modules aligned with best practices and business needs - Support Interns and Overseas Trained Audiologists in their professional development and career progression The Ideal Candidate: - Qualified Practitioner (QP) Audiologist with a minimum of one year of clinical experience - Experience supervising university students and/or early-career audiologists - Demonstrated passion for training, coaching, and delivering service excellence - Confident public speaker - Willingness to travel as required - Proficient in Microsoft Office Suite - Highly organised and deadline driven - Proven leader with the ability to deliver results Putting People First One of the ways we amplify careers is by helping our people achieve their full potential. We do so by providing constant constructive feedback and training opportunities that empower our people to excel. In addition, if you’re ready to put in the hard work, we’ll make sure your dedication and achievements are recognised. Ready to take the next step in your career? Amplify your purpose with Amplifon! As an employer that embraces Equal Opportunity and promotes inclusion and diversity, we encourage people of all ages and backgrounds to apply.

We are seeking a National Account Manager who is ready to Amp Up their career at an organization that combines your passion and performance to shape a better world. Amplifon’s recognition as a “Top Employer 2026” across Europe, the United States, Canada, and New Zealand by the Top Employers Institute demonstrates the close tie between our purpose – helping people rediscover all the emotions of sound – and the success employees can experience here. The National Account Manager owns and manages a portfolio of national and key health plan accounts, with a focus on retention, growth, and long-term profitability. In this role, you will lead day-to-day account management activities including renewals, account planning, performance reporting, and execution across internal teams. You will partner closely with Sales, Operations, Marketing, Finance, and Customer Service to ensure contracts are executed effectively, clients are satisfied, and annual organic revenue goals are achieved. The National Account Manager also supports strategic initiatives and acts as a point of escalation for complex client issues. This role reports to our Vice President of Sales and Account Management, supporting Amplifon Hearing Health Care. Key Responsibilities: - Manage a portfolio of national and key health plan accounts, owning day‑to‑day relationships to drive retention, growth, profitability, and high customer satisfaction. - Lead account planning, renewals, and Quarterly/Annual Business Reviews delivering performance reporting, insights, and strategic recommendations. - Partner cross‑functionally with Sales, Operations, Marketing, Finance, Customer Service, and Network teams to ensure contract execution, SLA compliance, and regulatory requirements (including CMS/Medicare) are met. - Identify and drive organic growth opportunities within existing accounts by supporting member communication strategies and launching new company initiatives. - Serve as the primary point of contact for client business needs, proactively managing escalations and resolving complex issues in collaboration with internal stakeholders. - Support enterprise and account management initiatives by contributing insights, executing strategies, and resolving issues as needed. Qualifications in this role include, but are not limited to: - Bachelor’s degree in Business, Finance, Sales, Healthcare Administration, or a related field, or equivalent professional experience. - 5–7 years of experience in Account Management, Account Executive, or Sales roles, preferably within healthcare, health plans, or payer environments. - Proven success managing and growing a book of business with responsibility for revenue retention and renewals. - Experience leading business reviews, developing account plans, and presenting performance data to clients. - Strong analytical skills with the ability to translate data into meaningful insights and client‑ready recommendations. - Ability to independently manage multiple accounts, priorities, and deadlines in a fast‑paced environment. - Experience using CRM platforms to manage accounts, track activity, and support business development; Salesforce is a plus. - This is a remote opportunity, candidates that reside in the following states are encouraged to apply: IA, MD, OH, SD, TX, FL, IL, KY, MN, MO, NC Preferred Experience and Skills: - Experience working with or for large health plans and/or payers. - Background in healthcare benefits, insurance, or other regulated environments. - Demonstrated success driving account expansion or upsell opportunities. - Strong account, project, and business management skills, including timeline development, attention to detail, and effective follow‑through. - Excellent written and verbal communication skills, strong interpersonal and problem‑solving abilities, and advanced organizational and analytical skills. Compensation: Based on qualifications we anticipate the hiring range will be $85,000-$100,000 with incentive potential Benefits Offered: - Medical, Dental, Vision, 401(k) with company match, and hearing aid benefits for employees & family - Generous vacation, safe and sick leave, paid holidays, paid volunteer time off, and bereavement - Tuition reimbursement and Employee assistance program for employees & family - Access to our Wellness Hub, your go-to resource for holistic well-being, offering tools and support - Continuous career development with access to Ampli-Academy (internal LMS), LinkedIn Learning, Coursera, team training, and more. - Additional specialized training for career development About Us: Amplifon, the global leader in the hearing care retail market and headquartered in Milan, Italy, empowers people to rediscover all the emotions of sound. We operate under three regions in EMEA, Americas, and APAC with a global presence in 25 countries and 20,300 employees worldwide. Amplifon Americas is regionally headquartered in Minneapolis, MN and supports operations in Canada, Latin America, and the United States. We are a parent company to Amplifon Canada and Miracle-Ear, our retail hearing care divisions, and Amplifon Hearing Health Care, our hearing care insurance division, bridging both industries to provide comprehensive solutions for hearing well-being. Amplifon Hearing Health Care is the nation’s leading hearing health care benefits solution provider with a national network of over 7,000 clinics across the U.S., covering more than 50 million individuals. For nearly 30 years, we have been dedicated to making hearing health care more accessible and affordable. Join us and make the switch to an impactful career. Please note that AI tools may be used to assist in resume screening. All hiring decisions are made by our recruitment team. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs. #AmplifonAmericas #TuneIn