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ComPsych logo
ComPsych

The World’s Largest Provider of Mental Health Services and GuidanceResources® for Life.

Absence Claims Consultant

ConsultantConsultantFull TimeRemoteJuniorTeam 1,001-5,000Since 1984H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

121 days ago

Salary

$22 - $25 / hour

Seniority

Junior

High School1 yr expEnglishC++

Job Description

Absence Claims Consultant

ComPsych

• Be the point of contact for the Human Resources team regarding their inquiries for claims status, questions, expedited processing etc. • Provide efficient and professional follow-up via phone or email to ensure the timely delivery of Human Resources inquiries • Work with Account Manager to identify the Clients need and education on leave concepts • Review imperfections in order to provide recommendations to the Operations team on training or CPP language in order to assist in reductions of imperfections • Demonstrate respect, sensitivity, confidentiality, and understanding regarding the circumstances while maintaining professionalism at all times • Provide immediate acknowledgment of email inquiry received and provide solution within 2 business days • Participate in client facing meetings along with Account Manager • Be the Operations subject matter expert regarding our processes • If client is put into a Save for Letter Audit, facilitate audit and provide results • Prioritize and organize daily responsibilities in order to meet all deadlines • Engage in ongoing education and training around laws, policies and service delivery • Create a white glove experience for the client • Provide innovative ideas that can support the ongoing growth of the Absence Department • Support Claims Operations • Other Duties as assigned

Job Requirements

  • 1-3+ years in Customer Service, Claims or Email Support experience required within ComPsych
  • Exceptional communication and organization skills, with strong focus on customer service
  • Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills
  • Be in good standing – not currently on a performance improvement plan
  • Attention to detail with excellent quality is a must
  • Computer literate and proficient in Microsoft Office Suite

Benefits

  • Full benefits package
  • Paid Time Off (PTO)
  • Medical
  • Dental
  • Vision
  • 401(k) with match
  • Robust EAP
  • Wellness program
  • Much more

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