• Coordination of all steps defined in the CM lifecycle to maintain CM • Quarterly review of the crisis management plan • Objective evaluation of the crisis management system and development of improvement proposals • Identification and analysis of crisis risks • Development of company-specific templates and presentations along the CM lifecycle • Preparation and follow-up of CM tests and exercises • Development of presentations for use in crisis management workshops • Preparation of crisis management exercises • Documentation and tracking of lessons learned • Consultation and implementation of objective CM improvement potentials • Project-related analysis of the status quo and expert advice on further procedures within the project • Project-related analysis of improvement potentials after completion of the CM lifecycle

• Serve as a travel expert and professional guide for contracted corporate clients. • Ensure that every facet of the business travel experience (domestic and international) is well planned, adheres to organizational travel policies, and validates that a high quality of accommodation and transportation is secured for the traveler. • Conduct exhaustive fact-finding interviews of the traveler or corporate representative to ascertain the particulars of the travel needs, then applies their knowledge of travel systems, airline reservation systems, hotel reservation systems and car rental companies, Amtrak, etc. to secure cost effective travel arrangements. • Maintain proper tracking of the status/entries in the main operational queues (Action, Error and Cancel), and initiate steps as prescribed in applicable SOP. • Initiate cancellation or reservation change processes to their completion, where applicable, to include expedient client agency notification. • Provide updates, as necessary, to client organizations to ensure their full awareness of information and status relating to the pending travel (i.e. itinerary, local customs, passports, Visa’s, certificates of vaccination, and other advisories, etc.). • Conduct routine research of travel industry changes, trends and offerings to ensure they are working with the most up-to-date information when advising client agencies. • Maintain a superb customer service attitude and demeanor at all times while providing quality service, timely and accurate completion of travel arrangements and recommending value-added services to the client agency. • Maintain knowledge and thorough understanding of operational IT systems, processes and practices to ensure consistent performance of routine activities associated with providing high-quality service to client agencies. • Serve as backup Consultant for other accounts/clients, as may be assigned.

• Lead and support Oracle EBS Manufacturing modules including: BOM (Bill of Materials), WIP (Work in Process), Inventory (INV), Costing, Quality (QA) • Gather business requirements and prepare functional documents (BRD, MD050, setups, test scripts) • Configure and customize Oracle Manufacturing modules based on business needs • Work closely with Technical teams for RICEW objects (Reports, Interfaces, Conversions, Extensions, Workflows) • Support production issues, perform root cause analysis, and provide timely resolutions • Participate in end-to-end implementation, rollout, upgrade, and enhancement projects • Conduct functional testing (SIT/UAT) and support go-live activities • Interact with business users and provide functional guidance and training • Ensure solution compliance with best practices and business processes

• Collaborate with clients to gather business requirements and translate them into functional specifications for the Ellucian Colleague Student Module. • Configure and implement the Ellucian Colleague Student Module, ensuring that it meets the institution’s needs for student registration, academic records, grading, advising, and other student lifecycle management functions. • Provide hands-on configuration, customization, and troubleshooting support for the Ellucian Colleague Student Module. • Develop and document best practices, workflows, and standard operating procedures for using the Student Module. • Assist with system testing, including data migrations, integrations, and post-implementation support. • Deliver training sessions to end users, including staff and faculty, ensuring smooth system adoption. • Provide ongoing support and system maintenance, troubleshooting and resolving issues as they arise. • Stay current with updates and new features in Ellucian Colleague and provide recommendations for improvements and optimizations. • Work with cross-functional teams, including technical teams and business stakeholders, to ensure integration with other systems and alignment with institutional goals. • Assist in report generation and analytics related to student data, enrollment, and performance. • Help institutions navigate compliance with data privacy and security standards.