• Manage end-to-end contractor lifecycle: outreach, onboarding, contracts, tracking, offboarding. • Draft engagement letters; secure approvals; prepare ICAs/FoOs; manage legal review and redlines. • Distribute executed contracts; coordinate W-9, ACH, and vendor setup in CloudSuite/PSA. • Maintain contractor systems; ensure IT provisioning and access (ERP, Workfront). • Track hours, monitor compliance, and resolve system issues in partnership with the Enterprise Systems team. • Support vendor and software utilization; maintain contract dates, license costs, and user lists. • Support the business in drafting and routing MSAs for new vendors; manage renewals and payment arrangements. • Govern tools tracker to prevent duplicate sign-ups and collaborate with IT where needed and identify areas of overlap; publish catalog for internal visibility. • Identify opportunities for multi-service line enterprise contracts; negotiate contracts as needed. • Partner with IT for security and compliance while retaining business-specific configurations. • Review timesheets and assist with adjustments; validate ERP data. • Maintain PSA admin access and Contract Management System licenses to support workflows for freelancers, vendors, and client-specific requests. • Coordinate with Finance and Legal for approvals and reporting needs. • Set up vendors and freelancers in Workfront; onboard and offboard users. • Manage exceptions reports, update user groups, and create new brands as needed to support 3rd party contractors. • Perform periodic audits (e.g., W-9 compliance, vendor documentation). • Support special projects across agency operations. • Facilitate end-of-month and monthly timecard/invoice reminders for Contractors and other vendors. • Assist with cross-functional requests from Operations, Finance, and IT as needed.

• Ensure seamless, compliant onboarding from first interest through clinical engagement • Build efficient pathways that connect patients, clinicians, and support teams with clarity and speed • Deliver exceptional service and outcomes to our partners, meeting defined SLAs and fostering trust. • Optimize provider capacity, scheduling, and experience through well-designed systems and support • Develop and implement forecasting models, capacity plans, and performance analytics that guide data-driven operational decisions • Work cross functionally to build the operational frameworks, workforce models, and technologies required to support a patient population significantly larger than today while maintaining margin discipline and service excellence • Lead the shift to an omni-channel, patient-preferred experience incorporating chat, voice, messaging, and automation while maintaining NPS and an empathetic interaction style with patients • Cultivate a culture of leadership, resilience, accountability, and continuous learning • Lead operational change management efforts that strengthen our adaptability, transparency, and cross-functional alignment during rapid growth

• Own implementation of online tracking across all digital channels (Google Ads, Meta, Microsoft, DSPs, SEO, etc.) • Build and maintain GTM containers, pixels, server-side tracking configurations, and event schemas • Implement and QA conversion tracking (primary, secondary, micro, offline conversions) • Ensure proper capture and transfer of click IDs (GCLID, FBCLID, etc.) through forms and CRM systems • Manage CRM and call tracking integrations (CallRail, Liine, CTM, Salesforce, HubSpot, etc.) • Support HIPAA-compliant measurement setups including BAAs and compliant data flows • QA all tracking prior to campaign launches and after major site updates • Monitor conversion health across accounts and proactively resolve tracking discrepancies • Maintain and document Measurement Framework implementation alignment • Support automation initiatives related to conversion syncing, error handling, and QA • Collaborate with Data Engineering to ensure tracking aligns with data model and reporting structure • Create and maintain tracking documentation and SOPs • Employ AI technologies to enhance and optimize business processes.

• Own implementation of online tracking across all digital channels (Google Ads, Meta, Microsoft, DSPs, SEO, etc.) • Build and maintain GTM containers, pixels, server-side tracking configurations, and event schemas • Implement and QA conversion tracking (primary, secondary, micro, offline conversions) • Ensure proper capture and transfer of click IDs (GCLID, FBCLID, etc.) through forms and CRM systems • Manage CRM and call tracking integrations (CallRail, Liine, CTM, Salesforce, HubSpot, etc.) • Support HIPAA-compliant measurement setups including BAAs and compliant data flows • QA all tracking prior to campaign launches and after major site updates • Monitor conversion health across accounts and proactively resolve tracking discrepancies • Maintain and document Measurement Framework implementation alignment • Support automation initiatives related to conversion syncing, error handling, and QA • Collaborate with Data Engineering to ensure tracking aligns with data model and reporting structure • Create and maintain tracking documentation and SOPs • Employ AI technologies to enhance and optimize business processes.