Role Description EyeCarePro is hiring an EHR Technical Specialist to provide client-facing technical support for Electronic Health Record (EHR) systems used by optometric practices. This role is responsible for ensuring EHR access, scheduling workflows, and appointment attribution functions accurately and reliably for our clients. You will serve as a technical point of contact for EHR-related issues, supporting onboarding, troubleshooting permissions, resolving data inconsistencies, and maintaining system stability. This position reports directly to the Head of Technology and works closely with internal support and onboarding teams. Key Responsibilities - EHR Support & Troubleshooting - Provide technical, client-facing support for EHR systems - Troubleshoot issues related to: - EHR access and user permissions - Appointment scheduling workflows - Appointment and patient attribution accuracy - Data sync or system reliability issues - Identify root causes and implement long-term solutions - Client Communication - Communicate clearly and professionally with clients regarding issues, timelines, and resolutions - Translate technical problems into clear, non-technical explanations - Participate in escalation calls when EHR issues impact client operations - Data Integrity & Compliance - Validate the accuracy of EHR data supporting client operations - Monitor recurring issues and recommend preventative improvements or SOP updates - Ensure all work complies with HIPAA and healthcare data security standards - Documentation & Collaboration - Document configurations, issues, fixes, and learnings thoroughly - Coordinate with internal technology and onboarding teams on EHR-related blockers - Support system updates, testing, and quality assurance efforts as needed Qualifications - 2–5 years of experience supporting or administering EHR systems - Experience in healthcare, health technology, or clinical environments preferred - Prior experience in a client-facing technical support role is a plus Requirements - Hands-on experience with one or more EHR platforms commonly used in outpatient or specialty practices - Strong understanding of: - EHR permissions and user roles - Scheduling workflows - Patient and appointment records - Ability to troubleshoot access issues, workflow breakdowns, and data inconsistencies - Familiarity with integrations, APIs, or healthcare data exchange concepts is preferred - Strong analytical and problem-solving skills - High attention to detail and documentation accuracy - Calm, confident communication under client pressure - Ability to manage multiple priorities in a fast-paced, remote environment Work Requirements - 100 percent remote work-from-home - Schedule: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time - Must have: - Personal computer and essential equipment - Reliable high-speed internet - Quiet, professional workspace - Backup power supply (if applicable) What We Value We value ownership, clarity, and steady execution. You will be trusted to manage your work without micromanagement. That means asking smart questions early, documenting thoroughly, communicating clearly, and delivering solutions that hold up over time. How to Apply If you thrive in a client-facing technical role and enjoy solving real-world healthcare system challenges, we would love to hear from you. Note: If you do not hear from us within two weeks of submitting your application, please consider your application unsuccessful at this time. We appreciate your interest in EyeCarePro.

• Be a hands-on Financials Solution Architect on assigned projects helping to streamline client process • Oversee and facilitate Design Sessions, capture client requirements, configure creative solutions, and mentor other junior consultants • Responsibilities include documentation, configuration, testing support, go-live support, and post-production (hypercare) support • Participate in an innovative, teaming culture for the team to enable constant innovation • Strong ability to team with project leadership to communicate challenges and improvements to project processes • Demonstrate consultative skills • Have a passion for high customer satisfaction levels • Participate in sales cycle activities

We are partnered with a large academic medical center to develop a PM-ready Healthcare Technology Execution Blueprint for Year 1 (2026 to 2027). The Senior Solutions Architect owns the technical and dependency layer — ensuring every Year 1 workstream is architected to support Years 2 and 3 without rework, and that no requirement is discovered too late. 3 Month Engagement Remote (will require travel 1-2x per month for 3-4 days per visit) in San Francisco Pay: Starting at $120/hour What you'll own - Lead forward-compatible requirements definition for each Year 1 workstream, ensuring Year 1 decisions account for the technologies and loads arriving in Years 2 and 3 - Build the full cross-domain dependency map across all four workstreams — making inter-domain relationships explicit for sequencing decisions - Work directly with client SMEs on facility readiness assessments and infrastructure sequencing across sites - Apply the Epic-first evaluation framework — assess native Epic capabilities before recommending third-party solutions - Produce the technical sections of the Execution Blueprint: dependency model, facility deployment plan, forward-compatible workstream requirements - Collaborate daily with the Senior Health IT Strategist to ensure technical findings feed directly into stakeholder alignment and narrative Key deliverables you'll drive - Forward-Compatible Workstream Requirements — full requirements set for each Year 1 workstream scoped to support Years 2–3 - Cross-Domain Dependency Model — complete map of predecessor/successor dependencies across all workstreams - Facility Deployment Plan — site-by-site readiness, infrastructure remediation requirements, deployment sequencing - Technical input to Vendor Shortlist — Epic/Apple ecosystem compatibility scoring - Budget Framework — order-of-magnitude cost framework by domain and phase

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