Job Closed
This listing is no longer active.
Technical Onboarding Specialist
Location
South Africa
Posted
45 days ago
Salary
0
Seniority
Mid Level
Job Description
Technical Onboarding Specialist
Eyecare Pro
Role Description EyeCarePro is hiring an EHR Technical Specialist to provide client-facing technical support for Electronic Health Record (EHR) systems used by optometric practices. This role is responsible for ensuring EHR access, scheduling workflows, and appointment attribution functions accurately and reliably for our clients. You will serve as a technical point of contact for EHR-related issues, supporting onboarding, troubleshooting permissions, resolving data inconsistencies, and maintaining system stability. This position reports directly to the Head of Technology and works closely with internal support and onboarding teams. Key Responsibilities - EHR Support & Troubleshooting - Provide technical, client-facing support for EHR systems - Troubleshoot issues related to: - EHR access and user permissions - Appointment scheduling workflows - Appointment and patient attribution accuracy - Data sync or system reliability issues - Identify root causes and implement long-term solutions - Client Communication - Communicate clearly and professionally with clients regarding issues, timelines, and resolutions - Translate technical problems into clear, non-technical explanations - Participate in escalation calls when EHR issues impact client operations - Data Integrity & Compliance - Validate the accuracy of EHR data supporting client operations - Monitor recurring issues and recommend preventative improvements or SOP updates - Ensure all work complies with HIPAA and healthcare data security standards - Documentation & Collaboration - Document configurations, issues, fixes, and learnings thoroughly - Coordinate with internal technology and onboarding teams on EHR-related blockers - Support system updates, testing, and quality assurance efforts as needed Qualifications - 2–5 years of experience supporting or administering EHR systems - Experience in healthcare, health technology, or clinical environments preferred - Prior experience in a client-facing technical support role is a plus Requirements - Hands-on experience with one or more EHR platforms commonly used in outpatient or specialty practices - Strong understanding of: - EHR permissions and user roles - Scheduling workflows - Patient and appointment records - Ability to troubleshoot access issues, workflow breakdowns, and data inconsistencies - Familiarity with integrations, APIs, or healthcare data exchange concepts is preferred - Strong analytical and problem-solving skills - High attention to detail and documentation accuracy - Calm, confident communication under client pressure - Ability to manage multiple priorities in a fast-paced, remote environment Work Requirements - 100 percent remote work-from-home - Schedule: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time - Must have: - Personal computer and essential equipment - Reliable high-speed internet - Quiet, professional workspace - Backup power supply (if applicable) What We Value We value ownership, clarity, and steady execution. You will be trusted to manage your work without micromanagement. That means asking smart questions early, documenting thoroughly, communicating clearly, and delivering solutions that hold up over time. How to Apply If you thrive in a client-facing technical role and enjoy solving real-world healthcare system challenges, we would love to hear from you. Note: If you do not hear from us within two weeks of submitting your application, please consider your application unsuccessful at this time. We appreciate your interest in EyeCarePro.
Related Guides
Related Categories
Related Job Pages
More Solutions Engineer Jobs
Financials Solution Architect
GuidehouseSolving big problems, building trust in society, and empowering our clients to shape the future.
• Be a hands-on Financials Solution Architect on assigned projects helping to streamline client process • Oversee and facilitate Design Sessions, capture client requirements, configure creative solutions, and mentor other junior consultants • Responsibilities include documentation, configuration, testing support, go-live support, and post-production (hypercare) support • Participate in an innovative, teaming culture for the team to enable constant innovation • Strong ability to team with project leadership to communicate challenges and improvements to project processes • Demonstrate consultative skills • Have a passion for high customer satisfaction levels • Participate in sales cycle activities
We are partnered with a large academic medical center to develop a PM-ready Healthcare Technology Execution Blueprint for Year 1 (2026 to 2027). The Senior Solutions Architect owns the technical and dependency layer — ensuring every Year 1 workstream is architected to support Years 2 and 3 without rework, and that no requirement is discovered too late. 3 Month Engagement Remote (will require travel 1-2x per month for 3-4 days per visit) in San Francisco Pay: Starting at $120/hour What you'll own - Lead forward-compatible requirements definition for each Year 1 workstream, ensuring Year 1 decisions account for the technologies and loads arriving in Years 2 and 3 - Build the full cross-domain dependency map across all four workstreams — making inter-domain relationships explicit for sequencing decisions - Work directly with client SMEs on facility readiness assessments and infrastructure sequencing across sites - Apply the Epic-first evaluation framework — assess native Epic capabilities before recommending third-party solutions - Produce the technical sections of the Execution Blueprint: dependency model, facility deployment plan, forward-compatible workstream requirements - Collaborate daily with the Senior Health IT Strategist to ensure technical findings feed directly into stakeholder alignment and narrative Key deliverables you'll drive - Forward-Compatible Workstream Requirements — full requirements set for each Year 1 workstream scoped to support Years 2–3 - Cross-Domain Dependency Model — complete map of predecessor/successor dependencies across all workstreams - Facility Deployment Plan — site-by-site readiness, infrastructure remediation requirements, deployment sequencing - Technical input to Vendor Shortlist — Epic/Apple ecosystem compatibility scoring - Budget Framework — order-of-magnitude cost framework by domain and phase
Cloud Solution Architect
Ford Motor CompanyAt Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation.
• At Ford Motor Company, we believe freedom of movement drives human progress. • Work with a cloud architecture team closely with engineering teams and other architects across the organization. • Challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are. • Craft and shepherd coherent solutions requiring collaboration with a range of stakeholders to clarify requirements, establish pragmatic approaches, and support and articulate decisions over time.
Role Description We're hiring a hands-on Integrations Engineer to own how our AI agents connect to the outside world. You'll build and maintain the pipelines that move data between our platform and customer systems — reliably, at scale, in production. - High ownership. Flat structure, fast decisions. Real impact on vulnerable people's lives. What You'll Own - System integrations — design and build pipelines connecting our AI agents to customer data systems - API & webhook development — own the interfaces between Yokeru and third-party platforms - Debugging — investigate logs, root-cause production issues, and resolve them fast - Customer scoping — join prospect and client calls to define integration requirements - Documentation — produce flow diagrams, integration specs, and technical write-ups - Rapid ramp-up — step into unfamiliar systems and map data flows independently Qualifications - Strong CS or software engineering foundation - Solid experience with APIs, webhooks, HTTP workflows, and data pipelines - Comfortable building integrations between SaaS platforms and custom systems - Log analysis and production debugging - Ability to build MVP fast and scale with resilience - Familiar with QA and deployment pipelines Requirements - Extreme ownership — you see things through end-to-end - Comfortable on customer calls explaining technical concepts - Fast learner who operates well in ambiguity - Highly organised, self-motivated, no hand-holding needed - Genuinely care about mission-driven work This Role May Not Be The Right Fit If - You prefer close supervision or structured daily direction - You'd rather stay off customer calls - You're looking for a low-intensity, steady-pace role - AI and automation in healthcare doesn't excite you How to Apply Apply here and we'll send you the full brief, including a short video prompt and a 60-minute trial task. We care more about how you think than what you produce. Job Types - Full-time - Contract Work Location - Remote


