• Acts as a main point of contact for claims specific questions for the case managers. • Serves as a mentor for new hires as well as supports new hiring training. • Takes an active role in refresher training and development of existing staff. • Ensures case managers are utilizing appropriate risk management skills to secure the appropriate claim outcome. • Conducts manager reviews/audits of claims as necessary to ensure overall quality. • Provides the appropriate coaching and feedback to case managers as needed. • Monitors KPIs and reports to ensure service levels and commitments are met, working with case managers as needed. • Monitors and adjusts workload balancing for case managers. • Provides support to management in facilitating team meetings/huddles. • May periodically manage complex cases and customer escalations. • Elevates any trends and/or coaching opportunities to the leadership team. • Completes special projects and/or ad hoc assignments as requested by leadership. • Performs other related duties as required.

• Develop and enhance high-performance APIs and microservices • Work on the architecture of distributed, event-driven systems • Build and maintain AI pipelines and integrations with language models • Ensure code quality, testing, and engineering best practices • Actively participate in technical decisions and code reviews

Role Description The Email Engineer is responsible for building, testing, and deploying high-quality HTML emails within the Wunderkind internal platform and within Email Service Providers (ESPs) such as Salesforce Marketing Cloud, Klaviyo, Oracle Responsys, Braze, and Bloomreach. This role is execution-focused and requires strong hands-on email coding, scripting, and QA capabilities to support high-volume lifecycle, campaign, and triggered email programs for clients. The ideal candidate has deep experience working directly inside ESPs, writing scripting logic for dynamic content, and delivering production-ready emails that meet strict quality, performance, and turnaround expectations. Key Responsibilities - Hand-code responsive HTML/CSS emails for production use - Translate design files (Figma, Adobe XD, Photoshop) into pixel-accurate email builds - Implement dynamic content and personalization logic using ESP scripting languages and data attributes - Configure message delivery, including: - Journey/Flow orchestration - Entry and eligibility criteria - Conditional branching based on user behavior or attributes - Timing rules, delays, and send frequency control - Suppression and exclusion logic - Perform thorough self-QA and client testing prior to deployment Qualifications - Strong proficiency in HTML and CSS for email, including: - Inline CSS - Table-based layouts - Mobile responsiveness - Email-safe fonts and fallbacks - Experience handling: - Dark mode rendering - Basic accessibility considerations - Ability to build modular, reusable templates - Knowledge of JSON structures and data flows as used in email deployments/integrations - Hands-on production experience in ESP platforms - Proficiency in one or more scripting languages: - AMPscript (SFMC) - Klaviyo (Django) - Liquid (Braze) - Jinja (Bloomreach) - Experience testing emails across major clients - Familiarity with testing tools such as Litmus or Email on Acid

Role Description We are seeking a Senior Software Engineer (IC3) to join our Customer Trust & Engineering team working on Identity and Access Management. IAM is the bedrock of trust at DigitalOcean; our services sit in the critical path of every request, authorizing billions of transactions per second with single-digit millisecond latency. In this role, you won't just maintain existing systems—you will architect the next generation of our Identity platform. You will be instrumental in supporting our AI initiatives, building seamless SSO integrations for global partners, and evolving our policy engine to support complex, agentic workflows. If you are passionate about distributed systems, security-first engineering, and building at hyperscale, this is the team for you. What You’ll Do - Architect for Scale: Design and develop high-availability, low-latency authentication and authorization services in Go that scale to handle massive load spikes across global regions. - Drive Next-Gen Innovation: Build the IAM foundations for emerging cloud-native AI/ML platforms, designing secure token exchange patterns and identity context injection for agentic AI workflows. - Modernize Identity: Lead the implementation of OIDC and SAML integrations, enabling seamless federated Single Sign-On (SSO) for enterprise customers and strategic global partners. - Solve Complex AuthZ: Evolve our Policy Engine (using industry standards like Rego/OPA) to support advanced resource-level permissions, dynamic scoping, and network-aware access conditions. - Evolve Identity Models: Design and scale robust, multi-tenant data models to manage complex hierarchical structures (users, teams, organizations, and resource boundaries) that map to enterprise customer needs. - Operational Excellence: Take ownership of service reliability, from fine-tuning Kubernetes deployments to migrating legacy data pipelines to modern eventing architectures. - Security First: Proactively identify and remediate complex security vulnerabilities, ensuring our auth flows are resilient against credential stuffing, session hijacking, and configuration theft. - Mentor & Lead: Act as a technical lead for major workstreams, conducting deep code reviews and mentoring junior engineers in distributed systems best practices. Qualifications - 5+ years of software engineering experience, with at least 2+ years focused on Identity (AuthN/AuthZ), Security Products, or high-scale Distributed Systems. - Expert-level proficiency in Go and a strong understanding of gRPC microservices architecture. - Deep knowledge of identity protocols (OIDC, OAuth2, SAML) and access control models (RBAC, ABAC, PBAC). - Proven ability to build systems that handle consensus, replication, and partitioning at cloud scale. - Working experience with container orchestration (Kubernetes), SQL (MySQL), and Infrastructure as Code (Terraform). - A track record of "unwinding" complex legacy logic into clean, maintainable abstractions. - Ability to communicate technical strategy to senior leadership and collaborate across teams (Inference, Billing, DOKS). Nice to Have - Experience with Open Policy Agent (OPA) and Rego. - Familiarity with Cloud-native deployment strategies (Canary/Blue-Green) via Kubernetes. Compensation Range $140,800 - $176,000 *This is a remote role Benefits - Competitive array of benefits to support employee well-being. - Reimbursement for relevant conferences, training, and education. - Access to LinkedIn Learning's 10,000+ courses for continued growth and development. - Bonus eligibility based on company and individual performance. - Equity compensation for eligible employees, including equity grants upon hire and participation in the Employee Stock Purchase Program. Company Description DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. You may apply to a maximum of 3 positions within any 180-day period. This policy promotes better role-candidate matching and encourages thoughtful applications where your qualifications align most strongly.