The Relentless Pursuit of Healing
Epic Security Applications/Systems Analyst
Location
United States
Posted
45 days ago
Salary
$56.2K - $101.3K / year
Seniority
Mid Level
Job Description
Epic Security Applications/Systems Analyst
UMass Memorial Health
Role Description We are seeking a detail-oriented Epic Access Analyst to lead day-to-day provisioning, deprovisioning, and modification of Epic application access within a high-volume hospital environment. This role is critical to ensuring secure, timely, and compliant access to Epic systems that support patient care operations. - Manage and execute work in a high-volume ServiceNow queue, handling hundreds of joiner, mover, and leaver access requests weekly. - Prioritize and route tickets based on impact, urgency, patient-care considerations, risk level, and defined SLAs. - Troubleshoot end-to-end access issues, including request intent, user attributes, role mapping, provisioning outcomes, and in-application authorization. - Own and maintain the Epic access catalog (roles, entitlements, risk tiers, prerequisites, approval workflows), ensuring accuracy as clinical and operational workflows evolve. - Collaborate cross-functionally with Epic teams, HR, IT, and operational stakeholders. Qualifications - High school diploma/GED. - Epic/Workday/Application certification(s) or ability to achieve, as required by department. - Epic certification(s) required; Security certification strongly preferred. - 1+ years of experience in Epic security/access, healthcare IT security operations, or application access governance with substantial Epic access responsibilities. - Proficiency in Epic import/export processes and strong Microsoft Excel skills. - Proven ability to thrive in a fast-paced, high-volume ticketing environment while maintaining quality and compliance standards. - Team player with strong problem solving, time management and decision-making skills, ability to maintain a positive attitude, solution focused. - Able to effectively communicate to staff at all levels of the organization. Requirements - Experience with enterprise platforms (EHRs/ITSM/ERPs) preferred. - Healthcare experience preferred. - Must be able to work off hours as needed and participate in an on-call rotation. Benefits - This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.
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