ICCU

Role Description The area of responsibility for the Information Security Analyst I is to maintain and improve the security posture of the Credit Union. The Information Security Analyst I position is responsible to help ensure that ICCU is secure through the support and maintenance of best practices, risk-based security requirements and controls set-forth by the ICCU Security Program. This is an entry level role with a specialty in InfoSec Physical Security. - Analyze and report on all controls associated with the Idaho Central Credit Union Security Program. - Maintain and support the Splunk SIEM Product used by Idaho Central Credit Union. - Assist with internal and external audits. - Provide front line monitoring and configuration of security systems. - Assist in security investigations. - Other duties as assigned. Qualifications - Bachelor’s degree required in Computer Science, Computer Information Systems, or engineering/math field of study highly preferred. - Security+ or SSCP certification. - 1 to 4 Years of experience in the Information Security field. - Ability to communicate with Executive Management, Credit Union personnel and communicate effectively through customized reports. - Ability to always maintain confidentiality of Credit Union and member records. Requirements - A demonstrated ability to figure out complex problems. - Ability to research, understand and report on high level security issues. - Attention to detail on many concurrent projects and initiatives. - A demonstrated cooperative and positive attitude toward members and other Credit Union staff. - Ability to work without supervision. - Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by ICCU. Additional Physical Requirements - Ability to work all hours of the day onsite and remote. Physical Requirements - Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.). - Sit for extended periods of time. - Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc. - Repetitive motion using wrists, hands, and fingers. - Reach keyboards. - Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).

The primary area of responsibility is to support the ICCU network and Unified Communications systems through operational tasks and troubleshooting issue. This role performs high quality support work, customer service, and interacts between all areas of IT and the business as necessary. Duties and Responsibilities: - Work to achieve team goals, be part of the culture, and provide excellent customer service. - Prioritize individual work and be accountable for that work through tickets and appropriate follow-up. - Analyzing and monitoring network performance. - Providing network support and resolving connectivity issues. - Configuring hardware and software to optimize network communication. - Setting up LAN and WAN networks, as well as Voice Over IP. - Managing IP addresses and resolving conflicts. - Monitoring and maintaining network servers and performing upgrades. - Performing system administration tasks and ensuring network security. - Documenting processes and monitoring network performance metrics. - Consulting with internal departments and training IT support staff. - Keeping up with advancements in network technologies and solutions. - Provide excellent customer service to internal and external team members. - Implement and maintain all aspects of the ICCU network systems including routers, switches, firewalls, load balancers and internet filters and phone systems as outlined by ICCU’s architecture documents. - Follow all policies and procedures. - Other duties as assigned. Qualifications: Bachelor’s degree required in Computer Science, Computer Information Systems or Math. 1-5 years of relevant work experience. Ability to communicate with Executive Management, Credit Union personnel and communicate effectively through customized reports. Cisco CCT Certification or Network+ Certification. In-depth knowledge of hardware, software, and network installation techniques. Exceptional ability to provide network support and resolve errors. Extensive experience with Inter-Network Operating Systems such as Cisco Systems and Palo Alto Networks. Advanced knowledge of network setup and security. Ability to keep up with advancements in IT network technologies. Proficiency in documenting processes and monitoring performance metrics. Experience with monitoring and management tools such as Splunk, Site 24x7, SolarWinds. Ability to always maintain confidentiality of Credit Union and member records. Performance Standard: Ability to fix complex problems and determine appropriate priorities. Attention to detail on many concurrent projects and initiatives. Demonstrated ability to provide excellent customer service. Ability to work without supervision. A demonstrated cooperative and positive attitude toward members and other Credit Union staff. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by Idaho Central Credit Union. Position Specific Additional Physical Requirements: - Ability to work all hours of the day onsite and remote. Physical Requirements: - Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.). - Sit for extended periods of time. - Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc. - Repetitive motion using wrists, hands, and fingers. - Reach keyboards. - Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.). This role offers benefits, including: - Competitive Pay - Medical, Dental, & Vision Insurance - Generous Paid Time Off - Paid Holidays - Matching 401K AND Pension - Tuition Reimbursement - Employee Assistance Program - Employee Wellness Program - Paid Group Life and Disability Insurance - Awesome Culture - And More The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job. Must be eligible for membership at ICCU to obtain employment. ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.

Primary Function: The Dealer Relationship Officer is responsible for developing and maintaining strong, long-term relationships with auto and RV dealerships. This role involves regular sales calls and presentations to understand dealership needs and provide tailored solutions. The goal is to foster trust and collaboration, ensuring mutual growth and success This position will be based out of the Greater Seattle area. Must reside reasonably within a 30-40 mile radius of Seattle.. Duties and Responsibilities: - Relationship Management: Cultivate and maintain strong relationships with auto and RV dealerships in the designated area. - Issue Resolution: Address and resolve issues between dealerships and Idaho Central Credit Union promptly and professionally. - Performance Reporting: Report on dealership performance and efforts to grow business with those dealers. - Collaboration: Collaborate with the buy center to communicate specials and staffing changes at dealerships. - Market Research: Research and develop new dealership partnerships. - Team Support: Support other Business Development team members as needed. Qualifications: - Communication Skills: Excellent communication skills, including presentation and sales experience. - Education: Bachelor's degree in marketing or a related field preferred. - Professionalism: Professional appearance and knowledge of Credit Union services/products. - Independence: Independent, self-directed worker. - Industry Experience: Auto industry experience preferred. - Confidentiality: Ability to maintain confidentiality of Credit Union and member records. Performance Standards: - Professionalism: Professional in appearance, attendance, and quality of work. - Knowledge: Comprehensive knowledge of Credit Union functions, procedures, and policies. - Compliance: Compliance with the Bank Secrecy Act and USA Patriot Act as implemented by Idaho Central Credit Union. Position-Specific Physical Requirements: - Lifting: Ability to lift 70-80 pounds (items include money machines, coolers, tables, and other miscellaneous equipment). - Travel: Extensive local travel; company vehicle provided. - Insurance: Adequate auto insurance for driving while conducting company business. - License: Valid driver's license. General Physical Requirements: - Manual Dexterity: Manual dexterity for tasks such as processing paperwork, filing, stapling, sorting, collating, typing, and counting cash. - Sitting: Ability to sit for extended periods. - Lifting: Ability to lift 20-40 pounds of supplies (e.g., copy paper, cash drawers, marketing materials). - Repetitive Motion: Repetitive motion using wrists, hands, and fingers. - Office Machines: Ability to reach keyboards and operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.). Other Requirements: - Membership Eligibility: Must be eligible for membership at Idaho Central Credit Union to obtain employment. - Equal Opportunity: Idaho Central Credit Union is an Equal Opportunity Employer. This role offers benefits, including: - Competitive Pay - Medical, Dental, & Vision Insurance - Generous Paid Time Off - Paid Holidays - Matching 401K AND Pension - Tuition Reimbursement - Employee Assistance Program - Employee Wellness Program - Paid Group Life and Disability Insurance - Awesome Culture - And More *The Salary Range for this position is $66,134.11 to $99,201.16 USD*

Support the Medicare Team by initiating outbound calls to prospective members, with the goal of setting qualified appointments for licensed Medicare agents. This internship offers hands-on experience in lead generation, client engagement, and the Medicare sales process. Duties and Responsibilities: - Conduct outbound calls to Medicare-eligible individuals to prequalify and schedule appointments with licensed agents. - Manage and organize incoming leads from various sources including marketing campaigns, referrals, and outreach efforts. - Assist licensed agents in maintaining lead databases and appointment calendars. - Participate in mentorship with a licensed Medicare agent to gain practical insights into client interaction and compliance. - Support additional administrative and outreach projects as assigned. Qualifications: - Currently enrolled in a Bachelor’s or Master’s program. - Strong verbal communication and interpersonal skills, especially over the phone. - Comfortable using CRM systems and lead tracking tools. - Professional demeanor and ability to maintain confidentiality of client information. - Willingness to learn about Medicare products, ethical sales practices, and compliance standards. - Background check and fingerprinting may be required depending on system access. Internship Details: - Location: Fully remote - Duration: Semester-long. - Hours: Flexible, 5 to 25 hours per week. - Compensation: Compensation is performance-based, with earnings influenced by outreach activity and successful engagement outcomes. - Equipment Provided: Laptop, soft phone, and headset. Performance Standards: - Demonstrates a positive and cooperative attitude toward team members and prospective clients. - Maintains accuracy in lead tracking and appointment setting. - Professional in appearance, attendance, and quality of work. - Complies with HIPAA, CMS guidelines, and internal compliance policies. The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job. Must be eligible for membership at ICCU to obtain employment. ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.

Primary Function: The Dealer Relationship Officer is responsible for developing and maintaining strong, long-term relationships with auto and RV dealerships. This role involves regular sales calls and presentations to understand dealership needs and provide tailored solutions. The goal is to foster trust and collaboration, ensuring mutual growth and success Duties and Responsibilities: - Relationship Management: Cultivate and maintain strong relationships with auto and RV dealerships in the designated area. - Issue Resolution: Address and resolve issues between dealerships and Idaho Central Credit Union promptly and professionally. - Performance Reporting: Report on dealership performance and efforts to grow business with those dealers. - Collaboration: Collaborate with the buy center to communicate specials and staffing changes at dealerships. - Market Research: Research and develop new dealership partnerships. - Team Support: Support other Business Development team members as needed. Qualifications: - Communication Skills: Excellent communication skills, including presentation and sales experience. - Education: Bachelor's degree in marketing or a related field preferred. - Professionalism: Professional appearance and knowledge of Credit Union services/products. - Independence: Independent, self-directed worker. - Industry Experience: Auto industry experience preferred. - Confidentiality: Ability to maintain confidentiality of Credit Union and member records. Performance Standards: - Professionalism: Professional in appearance, attendance, and quality of work. - Knowledge: Comprehensive knowledge of Credit Union functions, procedures, and policies. - Compliance: Compliance with the Bank Secrecy Act and USA Patriot Act as implemented by Idaho Central Credit Union. Position-Specific Physical Requirements: - Lifting: Ability to lift 70-80 pounds (items include money machines, coolers, tables, and other miscellaneous equipment). - Travel: Extensive local travel; company vehicle provided. - Insurance: Adequate auto insurance for driving while conducting company business. - License: Valid driver's license. General Physical Requirements: - Manual Dexterity: Manual dexterity for tasks such as processing paperwork, filing, stapling, sorting, collating, typing, and counting cash. - Sitting: Ability to sit for extended periods. - Lifting: Ability to lift 20-40 pounds of supplies (e.g., copy paper, cash drawers, marketing materials). - Repetitive Motion: Repetitive motion using wrists, hands, and fingers. - Office Machines: Ability to reach keyboards and operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.). Other Requirements: - Membership Eligibility: Must be eligible for membership at Idaho Central Credit Union to obtain employment. - Equal Opportunity: Idaho Central Credit Union is an Equal Opportunity Employer. This role offers benefits, including: - Competitive Pay - Medical, Dental, & Vision Insurance - Generous Paid Time Off - Paid Holidays - Matching 401K AND Pension - Tuition Reimbursement - Employee Assistance Program - Employee Wellness Program - Paid Group Life and Disability Insurance - Awesome Culture - And More

Role Description Do you have excellent organizational and critical thinking skills? Do you enjoy directly helping others at work? Do you have sales or customer service experience? If so, you could be the perfect candidate for our Virtual Service Center Agent role at ICCU! ICCU’s mission is to help our members achieve financial success. As a Virtual Service Center Agent, you will serve our members virtually by helping them manage their accounts, understand and qualify for various Credit Union products and services, and receive the service that they need. Your Primary Responsibilities will include: - Opening new accounts for members and businesses, answering member questions, and performing transactions using the online VideoChat channel. - Communicating with members in a professional, accurate, and timely manner using phone, text message, and email. - Interviewing and qualifying members for loans and other products within the requirements of the policies established by the Credit Union. - Researching and making appropriate corrections for members with account problems. - Gathering needed data and verification documents from members and real estate partners. - Maintaining a knowledge of, promoting, and cross selling a variety of Credit Union products and services. - Making recommendations to members based on their full financial picture and personal financial goals. - Keeping your manager informed of member needs and desires regarding products, services, suggestions, and/or escalations. Qualifications - 1-2 years of sales or customer service experience. - The ability to always maintain the confidentiality of Credit Union and member records. - A Bachelor’s Degree or equivalent experience (preferred). Requirements - This role will also require some physical abilities including the ability to sit for extended periods of time, lift 20-40 pounds of office supplies, reach keyboards, and operate basic office machines. - You must be eligible for membership at ICCU to obtain employment. Benefits - Competitive Pay - Medical, Dental, & Vision Insurance - Generous Paid Time Off - Paid Holidays - Matching 401K AND Pension - Tuition Reimbursement - Employee Assistance Program - Employee Wellness Program - Paid Group Life and Disability Insurance - Awesome Culture - Business Discounts - And More Company Description Since 1940, our mission has been to help members achieve financial success; and we have fun doing it! The culture is one where we care about each other. We are a work family, and you can feel it when you’re a part of it. ICCU was named a Best Place to Work in Idaho. Plus, we are a top financially performing credit union in the nation. ICCU was voted for large companies the Best Place to work in Idaho. We have also been named by S&P Global Market Intelligence as the top performing credit union in the nation. We are a talent-based organization looking for talented individuals to help our members achieve financial success. ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law. The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves serving members virtually by helping them manage their accounts and understand various Credit Union products and services. - Opening new accounts for members and businesses, answering member questions, and performing transactions using the online VideoChat channel. - Communicating with members in a professional, accurate, and timely manner using phone, text message, and email. - Interviewing and qualifying members for loans and other products within the requirements of the policies established by the Credit Union. - Researching and making appropriate corrections for members with account problems. - Gathering needed data and verification documents from members and real estate partners. - Maintaining a knowledge of, promoting, and cross selling a variety of Credit Union products and services. - Making recommendations to members based on their full financial picture and personal financial goals. - Keeping your manager informed of member needs and desires regarding products, services, suggestions, and/or escalations. Qualifications - 1-2 years of sales or customer service experience. - The ability to always maintain the confidentiality of Credit Union and member records. - A Bachelor’s Degree or equivalent experience (preferred). Requirements - This role will require some physical abilities including the ability to sit for extended periods of time, lift 20-40 pounds of office supplies, reach keyboards, and operate basic office machines. - You must be eligible for membership at ICCU to obtain employment. Benefits - Competitive Pay - Medical, Dental, & Vision Insurance - Generous Paid Time Off - Paid Holidays - Matching 401K AND Pension - Tuition Reimbursement - Employee Assistance Program - Employee Wellness Program - Paid Group Life and Disability Insurance - Awesome Culture - Business Discounts (such as cell phone service and gym memberships) - And More Company Description Since 1940, our mission has been to help members achieve financial success; and we have fun doing it! The culture is one where we care about each other. We are a work family, and you can feel it when you’re a part of it. - ICCU was named a Best Place to Work in Idaho. - We are a top financially performing credit union in the nation. - ICCU was voted for large companies the Best Place to work in Idaho. - We have also been named by S&P Global Market Intelligence as the top performing credit union in the nation. - We are a talent-based organization looking for talented individuals to help our members achieve financial success.