• Take calls from pharmacies to assist patients in resolving post-visit issues. • Support the AMG provider network by calling in prescriptions and preparing sick slips on their behalf after receiving their approval. • Work with providers to resolve patient issues. • Manage the Code Blue escalation process to alert emergency services for patients at the direction of providers. • Efficiently process assigned cases and resolve patient and provider issues or requests. • De-escalate situations involving dissatisfied customers by offering assistance and support to both patients and providers. • Stay updated on workflow changes to deliver accurate and effective support. • Identify possible patient system abusers and report them to the appropriate team. • Escalate cases to the appropriate internal departments to ensure resolution for workflows outside the team’s scope. • Participate in ongoing training sessions to continuously improve knowledge and customer service skills. • Communicate with leaders regarding any system, operational, or personnel issues.

• Communicate with customers via phone, live chat, and e-mail, to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries • Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and help customers get back on track as quickly as possible. • Identify and diagnose software issues to fix and improve the product experience for our customers • Utilize the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry. • Apply business acumen in customer interactions to proactively identify opportunities to grow their business, through the usage of our software, and convert those opportunities into leads for Sales. • Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, working with customers with their overall HubSpot experience in mind that grow their businesses better. • Collaborate within HubSpot (with teams such as Customer Success and Product) to retain and grow customers on our platform • Be a role model and a trusted advisor by showcasing HubSpot values and a customer centric approach in every customer interaction.

Role Description This is a remote role that may only be hired in North Carolina or South Carolina. Must be willing to work 9am-6pm EST. The Treasury Management - Technical Support Specialist supports Bank products or services within a business unit, in the execution of advanced operating activities. Works directly with individuals to address issues and respond to inquiries. Identifies discrepancies in accounts or data, coordinating with other parties to implement process enhancements. Facilitates work-flow and ensures client satisfaction through the handling, processing, and servicing of requests. May occasionally guide less experienced specialists. - Serve as a subject matter resource for Integrated Payables products and payment workflows. - Support clients with setup, maintenance, and troubleshooting of Integrated Payables solutions, including file transmission, ERP integration, and payment exceptions. - Research and resolve issues related to ACH, wire, check, and virtual card payments, including formatting errors, rejects, returns, and settlement issues. - Assist with client onboarding, testing, validation, and training for Integrated Payables implementations. - Monitor payment activity to identify exceptions, failures, or potential risk concerns and escalate appropriately. - Collaborate with Product, Technology, Operations, Risk, and Compliance teams to resolve complex payment issues. - Document client interactions, issues, and resolutions within case management and knowledge systems. - Ensure compliance with regulatory requirements, network rules, security standards, and internal Treasury Management policies. - Identify recurring issues and recommend process improvements to enhance efficiency and client experience. - Support product enhancements, system upgrades, and user acceptance testing as needed. Qualifications - Bachelor's Degree and experience in Support, or Operations, or Customer Service - OR High School Diploma or GED and 4 years of experience in Support, or Operations, or Customer Service - Preferred: Associate’s or Bachelor’s degree in Business, Finance, Accounting, Information Systems, or a related field, or equivalent experience. - 1–3 years of experience in Treasury Management, payments operations, or commercial banking support preferred. - Experience with Integrated Payables, ERP integrations, or payment processing strongly preferred. Requirements - Strong understanding of commercial payments, including ACH, wire, check, virtual card, and integrated payment solutions. - Working knowledge of ERP systems, payment files, and transmission methods (e.g., SFTP, APIs). - Strong analytical and problem-solving skills with high attention to detail. - Ability to explain complex payment processes clearly to clients and internal stakeholders. - Excellent written and verbal communication skills. - Ability to manage multiple priorities in a deadline-driven environment. Benefits Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits .

• Reconciliation of trading affirmation/confirmation platforms • Research/resolve settlement breaks • Trade error management between internal and external trading desks • Monitor trade queues and various bond product ratings • Ensure compliance of regulatory rules with a focus on process improvement and efficiency • Work closely with our external trading platform support team and account operations team • New Product Onboarding • System Implementation • Proxy voting management • Monitoring best execution reports across all custodians • Research and resolution of all client and desk related ad-hoc queries • Execute trades to back up trading desk