• Communicate with customers via phone, live chat, and e-mail, to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries • Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and help customers get back on track as quickly as possible. • Identify and diagnose software issues to fix and improve the product experience for our customers • Utilize the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry. • Apply business acumen in customer interactions to proactively identify opportunities to grow their business, through the usage of our software, and convert those opportunities into leads for Sales. • Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, working with customers with their overall HubSpot experience in mind that grow their businesses better. • Collaborate within HubSpot (with teams such as Customer Success and Product) to retain and grow customers on our platform • Be a role model and a trusted advisor by showcasing HubSpot values and a customer centric approach in every customer interaction.

Role Description This is a remote role that may only be hired in North Carolina or South Carolina. Must be willing to work 9am-6pm EST. The Treasury Management - Technical Support Specialist supports Bank products or services within a business unit, in the execution of advanced operating activities. Works directly with individuals to address issues and respond to inquiries. Identifies discrepancies in accounts or data, coordinating with other parties to implement process enhancements. Facilitates work-flow and ensures client satisfaction through the handling, processing, and servicing of requests. May occasionally guide less experienced specialists. - Serve as a subject matter resource for Integrated Payables products and payment workflows. - Support clients with setup, maintenance, and troubleshooting of Integrated Payables solutions, including file transmission, ERP integration, and payment exceptions. - Research and resolve issues related to ACH, wire, check, and virtual card payments, including formatting errors, rejects, returns, and settlement issues. - Assist with client onboarding, testing, validation, and training for Integrated Payables implementations. - Monitor payment activity to identify exceptions, failures, or potential risk concerns and escalate appropriately. - Collaborate with Product, Technology, Operations, Risk, and Compliance teams to resolve complex payment issues. - Document client interactions, issues, and resolutions within case management and knowledge systems. - Ensure compliance with regulatory requirements, network rules, security standards, and internal Treasury Management policies. - Identify recurring issues and recommend process improvements to enhance efficiency and client experience. - Support product enhancements, system upgrades, and user acceptance testing as needed. Qualifications - Bachelor's Degree and experience in Support, or Operations, or Customer Service - OR High School Diploma or GED and 4 years of experience in Support, or Operations, or Customer Service - Preferred: Associate’s or Bachelor’s degree in Business, Finance, Accounting, Information Systems, or a related field, or equivalent experience. - 1–3 years of experience in Treasury Management, payments operations, or commercial banking support preferred. - Experience with Integrated Payables, ERP integrations, or payment processing strongly preferred. Requirements - Strong understanding of commercial payments, including ACH, wire, check, virtual card, and integrated payment solutions. - Working knowledge of ERP systems, payment files, and transmission methods (e.g., SFTP, APIs). - Strong analytical and problem-solving skills with high attention to detail. - Ability to explain complex payment processes clearly to clients and internal stakeholders. - Excellent written and verbal communication skills. - Ability to manage multiple priorities in a deadline-driven environment. Benefits Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits .

• Reconciliation of trading affirmation/confirmation platforms • Research/resolve settlement breaks • Trade error management between internal and external trading desks • Monitor trade queues and various bond product ratings • Ensure compliance of regulatory rules with a focus on process improvement and efficiency • Work closely with our external trading platform support team and account operations team • New Product Onboarding • System Implementation • Proxy voting management • Monitoring best execution reports across all custodians • Research and resolution of all client and desk related ad-hoc queries • Execute trades to back up trading desk

Role Description Como especialista en Integración y Soporte trabajarás en colaboración con los Consultores de Negocio y los equipos informáticos de los clientes para proporcionar la arquitectura del sistema y asesorar sobre la estrategia de despliegue. El objetivo es garantizar que las integraciones se lleven a cabo de manera puntual, exitosa, escalable y segura, cumpliendo con las mejores prácticas. Como miembro del equipo colaborarás en: - Apoyar y asesorar a los clientes en la integración de la plataforma de Analyticalways, integrando productos de terceros y aprovechando plataformas on-premise para garantizar alto rendimiento y rápida disponibilidad. - Gestionar la relación técnica con el cliente para asegurar el éxito de la implantación y la adopción de la solución. - Auditar la calidad y verificar la coherencia del dato. - Participar en reuniones presenciales y por videoconferencia con los clientes asignados. - Documentar y presentar arquitecturas técnicas a los equipos de cliente. - Colaborar estrechamente con todos los equipos de Analyticalways para garantizar el éxito de las integraciones. - Gestionar y resolver tickets de soporte técnico. - Aplicar desarrollos en clientes en producción (go live). Qualifications - Experiencia en ETL y procesos de integración de datos. - Experiencia trabajando con SQL. - Se requiere conocimientos de Java, Python, APIs y Power BI. - Se valoran conocimientos de Claude, n8n y desarrollo de aplicaciones web. - Idiomas: dominio bilingüe de español y portugués. Se valorarán conocimientos de inglés. Benefits - Salario competitivo, acorde a tu experiencia. - Horario flexible de lunes a viernes, de 09:00hs a 18:00hs, con una hora para comer. - Trabajo 100% remoto, desde cualquier punto de Colombia. Sin desplazamientos, sin oficina: solo tú, tu equipo y las herramientas para hacer un gran trabajo. - Un proyecto innovador en plena expansión, donde tu trabajo tendrá impacto real desde el primer día. Formarás parte de un equipo multicultural, dinámico y con ganas de construir algo grande. Company Description Analyticalways somos una empresa multinacional que ofrece soluciones al mundo del Retail. Nuestro objetivo es conseguir, a través de nuestra plataforma tecnológica propia basada en Inteligencia Artificial (ROIvolution), agilizar al máximo la toma de decisiones sobre Planificación, Gestión de stocks y Gestión de vendedores. Trabajamos con empresas de múltiples sectores del Retail: Moda, joyería, deportes, decoración, electrónica, zapatería… Actualmente operamos en países de todo el mundo como, Brasil, Argentina, Perú, Ecuador, Colombia, México, Chile, Uruguay, Paraguay, España, Portugal, Polonia, Australia, Emiratos Árabes y continúanos en pleno proceso de expansión.