Innovating new ways for utilities and cities to manage energy and water.
Account Manager
Location
Florida + 1 moreAll locations: Florida | Illinois
Posted
37 days ago
Salary
0
Seniority
Senior
Job Description
Account Manager
Itron, Inc.
• Serve as a primary point of contact for contractors using Itron’s EP&R platforms to support utility customers during emergency operations. • Build and maintain authentic, trust-based relationships with contractor accounts, proactively understanding their operational goals, constraints, and workflows. • Partner collaboratively with internal teams to resolve issues and improve customer outcomes. • Become a subject matter expert in Storm Manager, including core workflows, user roles, data visibility, and storm-response best practices. • Own onboarding and training for contractor users, tailoring enablement to each account’s needs and learning styles. • Provide innovative and practical recommendations for use cases and operational best practices aligned to contractor and utility requirements. • Troubleshoot user challenges, triage issues, and coordinate with internal teams to drive resolution while keeping customers informed.
Job Requirements
- Minimum 3 years of professional experience in customer support, account support, customer success, or account management roles.
- Demonstrated ability to build and sustain mutually beneficial relationships across diverse stakeholders and communication styles.
- Strong facilitation and communication skills, including the ability to explain concepts clearly to both technical and non-technical audiences.
- Proven ability to learn new software quickly, adapt to changing priorities, and remain calm and solutions-focused under pressure.
- Strong analytical and critical-thinking skills; able to identify root causes, anticipate needs, and recommend practical improvements.
- High degree of independence and ownership; a self-starter who follows through and consistently delivers on commitments.
- Willingness and ability to participate in storm-event coverage shifts during active events.
Benefits
- financial programs
- social programs
- health and wellbeing programs
- paid vacation
- 401k matching
- employee stock purchase program
- hybrid work schedule
- paid time off
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