Role Description Our client is on a mission to bring calm to the chaos of commercial insurance—and they need a rockstar Customer Service Representative to help make that happen. As their client base grows, so does the need for someone who can keep everything organized and on track: - Answering calls - Replying to emails - Processing billing and certificates - Managing policy updates - Ensuring renewals don't slip through the cracks This is your chance to be the backbone of the operation—bringing order, accuracy, and a personal touch to a team that truly values great service. If you thrive in fast-paced environments and love being the calm in the storm, this is where you belong. Qualifications - Strong working knowledge of insurance operations, particularly in commercial lines - Familiarity with insurance terminology, policy documents, and servicing workflows - Excellent communication skills—both written and verbal—with the ability to handle client interactions professionally - Strong attention to detail, organizational skills, and the ability to prioritize in a fast-paced environment - Experience or exposure to construction or contractor insurance is a HUGE plus! - Ideally using Apple products (Mac, iPhone) and are fluent in tools like Numbers, Pages, and iMessage for seamless collaboration. Requirements - Client Communication & Frontline Support - Policy Servicing & Endorsements - Billing, Payments & Compliance - Renewal Tracking & Support - Data Management & Documentation Benefits - 13th Month Bonus - Permanent work-from-home / remote set-up - Health insurance - Dental insurance - Mental health insurance - Great starting salary - Growth opportunity - Performance-based raises - Prizes and bonuses

We are seeking a detail-oriented and customer-focused Customer Experience & E-commerce Coordinator to support day-to-day operations across multiple storefronts. This role is ideal for someone who thrives in a fast-paced, creative environment and enjoys delivering a high-touch experience to premium clientele, particularly in the wedding and events space. You will serve as the primary point of contact for customer inquiries while also supporting e-commerce operations, social media, and administrative tasks. This role requires strong written communication, sound judgment, and the ability to work independently with minimal oversight Customer Support & Order Management ● Manage customer inquiries across Marsupial Papers (website and email), Etsy, and Nexcards ● Respond to quote requests, product questions, timeline inquiries, and order status updates ● Provide a high-quality, personalized customer experience for wedding clients E-commerce & Operations Support ● Update and manage Etsy listings and product listings on website ● Assist with order coordination and general storefront maintenance ● Handle invoicing, including creating, sending, and tracking invoices Social Media Support ● Post content on Instagram for company papers ● Assist with caption writing and content scheduling (scope to be finalized during onboarding) Ad Hoc Projects ● Support outreach efforts to wedding planners in target markets (Washington DC and Houston) ● Execute small operational projects as needed Future Scope (Phase 2) ● Support cold outbound efforts to wedding planners using structured outreach playbooks

AVID Energy Solutions, a Mass Save® Partner, is seeking an experienced, outgoing and highly motivated, Customer Intake Coordinator / Sales Development Representative to join our team working remotely in the US working Eastern Standard Time (EST) hours and earning $55,000+ with uncapped commissions by assisting prospective customers in reviewing their needs and scheduling no-cost home energy assessments with cutting edge tools and technology to improve homeowners energy efficiency and utility cost savings. As our remote Customer Intake Coordinator You will be responsible for qualifying Massachusetts an New Hampshire homeowners and renters to see if their residence qualifies for energy efficient incentives and a no-cost home energy assessment from the Mass Save program. This will include fielding a high volume of inbound and outbound calls as well as emails and working within the company Salesforce CRM and Hancock scheduling tool. Essential Job Functions/ Responsibilities: - Qualify and schedule Massachusetts homeowners and renters for no-cost energy assessments - Manage a high volume of inbound calls and emails from prospective customers - Complete a high volume of outbound calls and emails to interested customer leads and referrals - Reach and exceed agreed-upon monthly marketing and sales targets - Set follow up appointments and emails as necessary to support customer prospects - Working with the Marketing, Sales and Customer Service teams to properly identify and assign customer and lead inquiries - Follow a proven marketing and sales process to achieve goals within the desired deadline - Schedule customer home energy assessment appointments for our Energy Efficiency Specialists - Work within Salesforce CRM and EPlus home energy assessment software - Stay up-to-date with industry trends and best practices in insulation technology and energy efficiency - Other duties as assigned Qualifications: - 1-2 years similar experience in sales or marketing of residential home work or construction - 1+ years of experience with the Mass Save® program or similar residential home auditing program a plus - Prior experience in a high-volume phone sales handling outbound and inbound calls and emails - Prior experience working remotely - Prior experience with Salesforce CRM preferred - Proficient in English, if you speak Spanish or Portuguese it's a plus - Self-motivated and an ability to work independently or as part of a team - Outstanding interpersonal skills: must display patience, humor and helpfulness at all times - Excellent verbal and written communication skills - Ability to manage multiple tasks and manage deadlines to achieve goals - Consent to a background check and drug test screening Benefits: - Flexible work schedule - Health, Dental and Vision insurance - FSA and HSA available - Life insurance and Short-Term Disability - Multiple Weeks of Paid time off & Paid company holidays - Phone reimbursement - Uncapped commissions and bonuses - Continuous training and growth opportunities - Referral program for Customers and Employees About AVID Energy Solutions: AVID Energy Solutions is a proud Mass Save® Partner dedicated to helping home owners reduce their energy output and save on their monthly utility bills. With offices in Methuen and Sutton, we work with clients throughout the North Shore, South Shore, Central and Western Massachusetts, as well as the Greater Boston area to find the best possible solutions for their energy efficiency needs and budget. We believe that everyone should have access to affordable, reliable energy efficient solutions, and we are committed to providing that to homeowners throughout Massachusetts. Our team of certified energy efficiency specialists, professional weatherization installers, HVAC install and service team, windows & doors team, and friendly customer service representatives are all committed to providing the highest level of service starting with no-cost home energy assessments through any insulation and weatherization installation and other energy efficient measures such as HVAC systems, windows and doors.

Value Proposition Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers. Overview This position is fully remote. Shift is Monday-Friday 8:45am - 5:15pm. Shifts are EASTERN STANDARD TIME and include rotating Saturdays 7:45a -3:15p. Anticipated start date for position is Monday, June 8, 2026. Virtual foundational training will be approximately 5 weeks. You will be expected to attend each day of the training in its entirety. The Customer Care Specialist provides industry leading service while facilitating customer transactions, requests and resolving varied customer banking inquiries for customers calling into the Fulton Bank call center. Proficient in Federal Banking Regulations, internal controls, policies, procedures and bank products. The Customer Care Specialist embraces, promotes and is accountable for delivering Fulton's superior customer experience program by resolving issues, addressing concerns and making relevant recommendations to customers aimed at improving their financial health. This role is fully remote. This position requires proficiency in using a computer with MS Windows for work-related tasks as well as an Internet download speed of at least 100 Mbps. Responsibilities - Assist customers who use our phone channel with best in class service through effective listening skills, empathy and efficiency. Keep up to date with changing Fulton Bank policies and procedures, systems, product knowledge and federal banking regulations. Proficient in accessing, navigating, obtaining and editing data in various bank systems to provide accurate customer consultation and resolution. - Support the resolution of customer requests by facilitating service requests to operational back office teams and own those requests up to resolution by keeping customer informed and liaising with various operational experts in ensuring the customer needs are met. - Manage risk by maintaining compliance with applicable regulations and Fulton policies and procedures, while demonstrating sound judgment within established limits. - Drive proactive sales/referral conversations through our phone channel. Support customers' financial health through consultative conversations to identify customers' needs across all product categories, not limited to deposit and credit products in order to achieve assigned goals. Qualifications Education High School Diploma or equivalent. Specialty: not applicable at this level. (Required) Experience 2 or more years customer service. (Required) Other Duties as Assigned by Manager This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management. Pay Transparency To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate’s knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location. The hourly rate for this position is $17.25 - $24.23. Additional Compensation Components This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance. Benefits Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank. EEO Statement Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status. Sponsorship Statement As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.