We are seeking a detail-oriented and customer-focused Customer Experience & E-commerce Coordinator to support day-to-day operations across multiple storefronts. This role is ideal for someone who thrives in a fast-paced, creative environment and enjoys delivering a high-touch experience to premium clientele, particularly in the wedding and events space. You will serve as the primary point of contact for customer inquiries while also supporting e-commerce operations, social media, and administrative tasks. This role requires strong written communication, sound judgment, and the ability to work independently with minimal oversight Customer Support & Order Management ● Manage customer inquiries across Marsupial Papers (website and email), Etsy, and Nexcards ● Respond to quote requests, product questions, timeline inquiries, and order status updates ● Provide a high-quality, personalized customer experience for wedding clients E-commerce & Operations Support ● Update and manage Etsy listings and product listings on website ● Assist with order coordination and general storefront maintenance ● Handle invoicing, including creating, sending, and tracking invoices Social Media Support ● Post content on Instagram for company papers ● Assist with caption writing and content scheduling (scope to be finalized during onboarding) Ad Hoc Projects ● Support outreach efforts to wedding planners in target markets (Washington DC and Houston) ● Execute small operational projects as needed Future Scope (Phase 2) ● Support cold outbound efforts to wedding planners using structured outreach playbooks

AVID Energy Solutions, a Mass Save® Partner, is seeking an experienced, outgoing and highly motivated, Customer Intake Coordinator / Sales Development Representative to join our team working remotely in the US working Eastern Standard Time (EST) hours and earning $55,000+ with uncapped commissions by assisting prospective customers in reviewing their needs and scheduling no-cost home energy assessments with cutting edge tools and technology to improve homeowners energy efficiency and utility cost savings. As our remote Customer Intake Coordinator You will be responsible for qualifying Massachusetts an New Hampshire homeowners and renters to see if their residence qualifies for energy efficient incentives and a no-cost home energy assessment from the Mass Save program. This will include fielding a high volume of inbound and outbound calls as well as emails and working within the company Salesforce CRM and Hancock scheduling tool. Essential Job Functions/ Responsibilities: - Qualify and schedule Massachusetts homeowners and renters for no-cost energy assessments - Manage a high volume of inbound calls and emails from prospective customers - Complete a high volume of outbound calls and emails to interested customer leads and referrals - Reach and exceed agreed-upon monthly marketing and sales targets - Set follow up appointments and emails as necessary to support customer prospects - Working with the Marketing, Sales and Customer Service teams to properly identify and assign customer and lead inquiries - Follow a proven marketing and sales process to achieve goals within the desired deadline - Schedule customer home energy assessment appointments for our Energy Efficiency Specialists - Work within Salesforce CRM and EPlus home energy assessment software - Stay up-to-date with industry trends and best practices in insulation technology and energy efficiency - Other duties as assigned Qualifications: - 1-2 years similar experience in sales or marketing of residential home work or construction - 1+ years of experience with the Mass Save® program or similar residential home auditing program a plus - Prior experience in a high-volume phone sales handling outbound and inbound calls and emails - Prior experience working remotely - Prior experience with Salesforce CRM preferred - Proficient in English, if you speak Spanish or Portuguese it's a plus - Self-motivated and an ability to work independently or as part of a team - Outstanding interpersonal skills: must display patience, humor and helpfulness at all times - Excellent verbal and written communication skills - Ability to manage multiple tasks and manage deadlines to achieve goals - Consent to a background check and drug test screening Benefits: - Flexible work schedule - Health, Dental and Vision insurance - FSA and HSA available - Life insurance and Short-Term Disability - Multiple Weeks of Paid time off & Paid company holidays - Phone reimbursement - Uncapped commissions and bonuses - Continuous training and growth opportunities - Referral program for Customers and Employees About AVID Energy Solutions: AVID Energy Solutions is a proud Mass Save® Partner dedicated to helping home owners reduce their energy output and save on their monthly utility bills. With offices in Methuen and Sutton, we work with clients throughout the North Shore, South Shore, Central and Western Massachusetts, as well as the Greater Boston area to find the best possible solutions for their energy efficiency needs and budget. We believe that everyone should have access to affordable, reliable energy efficient solutions, and we are committed to providing that to homeowners throughout Massachusetts. Our team of certified energy efficiency specialists, professional weatherization installers, HVAC install and service team, windows & doors team, and friendly customer service representatives are all committed to providing the highest level of service starting with no-cost home energy assessments through any insulation and weatherization installation and other energy efficient measures such as HVAC systems, windows and doors.

Value Proposition Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers. Overview This position is fully remote. Shift is Monday-Friday 8:45am - 5:15pm. Shifts are EASTERN STANDARD TIME and include rotating Saturdays 7:45a -3:15p. Anticipated start date for position is Monday, June 8, 2026. Virtual foundational training will be approximately 5 weeks. You will be expected to attend each day of the training in its entirety. The Customer Care Specialist provides industry leading service while facilitating customer transactions, requests and resolving varied customer banking inquiries for customers calling into the Fulton Bank call center. Proficient in Federal Banking Regulations, internal controls, policies, procedures and bank products. The Customer Care Specialist embraces, promotes and is accountable for delivering Fulton's superior customer experience program by resolving issues, addressing concerns and making relevant recommendations to customers aimed at improving their financial health. This role is fully remote. This position requires proficiency in using a computer with MS Windows for work-related tasks as well as an Internet download speed of at least 100 Mbps. Responsibilities - Assist customers who use our phone channel with best in class service through effective listening skills, empathy and efficiency. Keep up to date with changing Fulton Bank policies and procedures, systems, product knowledge and federal banking regulations. Proficient in accessing, navigating, obtaining and editing data in various bank systems to provide accurate customer consultation and resolution. - Support the resolution of customer requests by facilitating service requests to operational back office teams and own those requests up to resolution by keeping customer informed and liaising with various operational experts in ensuring the customer needs are met. - Manage risk by maintaining compliance with applicable regulations and Fulton policies and procedures, while demonstrating sound judgment within established limits. - Drive proactive sales/referral conversations through our phone channel. Support customers' financial health through consultative conversations to identify customers' needs across all product categories, not limited to deposit and credit products in order to achieve assigned goals. Qualifications Education High School Diploma or equivalent. Specialty: not applicable at this level. (Required) Experience 2 or more years customer service. (Required) Other Duties as Assigned by Manager This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management. Pay Transparency To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate’s knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location. The hourly rate for this position is $17.25 - $24.23. Additional Compensation Components This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance. Benefits Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank. EEO Statement Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status. Sponsorship Statement As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Behavioral Health Customer Service Representatives (CSR) provides advocate care to assist the member with a clear path to care, claims understanding and resolution and educates the member with online resources. The role guides the member through their members plan of benefits, Aetna policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines. Position Overview - Schedule: Monday-Friday 11:45AM-8:15PM EST - Schedules subject to change at any time with advanced notice due to business need. - Holiday/PTO Requirements: As a 24-hour call center operation, we will treat holidays as normal working business days, unless you have been approved for time off. This means you would work your normal shift if the Company Observed Holiday falls on your normal workday. No PTO available the first 45 days of employment. - Training Requirements: First six-seven weeks of employment will be training on Monday-Friday 9:00AM-5:30PM EST. What you will do - Creates an empathetic connection with our members by understanding and engaging the member to the fullest to champion for our members' best health. - Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member. - Anticipates customer needs by answering unasked questions. - Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible. - Performs financial data maintenance as necessary. - Explains member's rights and responsibilities in accordance with contract. Workspace Requirements - Must have a quiet/secure workspace in your home. - Recommended Technical requirements when obtaining your own residential internet service. - Select an internet service that is either broadband or fiber (e.g., Verizon Fios, Comcast). - Select a minimum of 25mbps/3mbps. Remember, the higher the speed, the faster your internet. A hardwired connection is required (ethernet connection); a wireless connection will introduce the risk of performance degradation. - Consider the internet usage of others in the household during your scheduled working hours. You may need to obtain a higher speed internet connection so your ability to perform your work is not affected. Streaming video content and gaming will significantly reduce the amount of bandwidth available for your corporate equipment. Required Qualifications - 1+ years of experience in a healthcare, call center environment. - Experience using Microsoft Office products’ specifically Excel, Outlook, and Word. Preferred Qualifications - Previous Behavioral Health, Medical, or Insurance background. - Experience working from home in a remote role. Education - High School Diploma or GED. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $31.30 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 04/23/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.