Value Proposition Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers. Overview This position is fully remote. Shift is Monday-Friday 8:45am - 5:15pm. Shifts are EASTERN STANDARD TIME and include rotating Saturdays 7:45a -3:15p. Anticipated start date for position is Monday, June 8, 2026. Virtual foundational training will be approximately 5 weeks. You will be expected to attend each day of the training in its entirety. The Customer Care Specialist provides industry leading service while facilitating customer transactions, requests and resolving varied customer banking inquiries for customers calling into the Fulton Bank call center. Proficient in Federal Banking Regulations, internal controls, policies, procedures and bank products. The Customer Care Specialist embraces, promotes and is accountable for delivering Fulton's superior customer experience program by resolving issues, addressing concerns and making relevant recommendations to customers aimed at improving their financial health. This role is fully remote. This position requires proficiency in using a computer with MS Windows for work-related tasks as well as an Internet download speed of at least 100 Mbps. Responsibilities - Assist customers who use our phone channel with best in class service through effective listening skills, empathy and efficiency. Keep up to date with changing Fulton Bank policies and procedures, systems, product knowledge and federal banking regulations. Proficient in accessing, navigating, obtaining and editing data in various bank systems to provide accurate customer consultation and resolution. - Support the resolution of customer requests by facilitating service requests to operational back office teams and own those requests up to resolution by keeping customer informed and liaising with various operational experts in ensuring the customer needs are met. - Manage risk by maintaining compliance with applicable regulations and Fulton policies and procedures, while demonstrating sound judgment within established limits. - Drive proactive sales/referral conversations through our phone channel. Support customers' financial health through consultative conversations to identify customers' needs across all product categories, not limited to deposit and credit products in order to achieve assigned goals. Qualifications Education High School Diploma or equivalent. Specialty: not applicable at this level. (Required) Experience 2 or more years customer service. (Required) Other Duties as Assigned by Manager This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management. Pay Transparency To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate’s knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location. The hourly rate for this position is $17.25 - $24.23. Additional Compensation Components This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance. Benefits Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank. EEO Statement Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status. Sponsorship Statement As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Behavioral Health Customer Service Representatives (CSR) provides advocate care to assist the member with a clear path to care, claims understanding and resolution and educates the member with online resources. The role guides the member through their members plan of benefits, Aetna policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines. Position Overview - Schedule: Monday-Friday 11:45AM-8:15PM EST - Schedules subject to change at any time with advanced notice due to business need. - Holiday/PTO Requirements: As a 24-hour call center operation, we will treat holidays as normal working business days, unless you have been approved for time off. This means you would work your normal shift if the Company Observed Holiday falls on your normal workday. No PTO available the first 45 days of employment. - Training Requirements: First six-seven weeks of employment will be training on Monday-Friday 9:00AM-5:30PM EST. What you will do - Creates an empathetic connection with our members by understanding and engaging the member to the fullest to champion for our members' best health. - Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member. - Anticipates customer needs by answering unasked questions. - Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible. - Performs financial data maintenance as necessary. - Explains member's rights and responsibilities in accordance with contract. Workspace Requirements - Must have a quiet/secure workspace in your home. - Recommended Technical requirements when obtaining your own residential internet service. - Select an internet service that is either broadband or fiber (e.g., Verizon Fios, Comcast). - Select a minimum of 25mbps/3mbps. Remember, the higher the speed, the faster your internet. A hardwired connection is required (ethernet connection); a wireless connection will introduce the risk of performance degradation. - Consider the internet usage of others in the household during your scheduled working hours. You may need to obtain a higher speed internet connection so your ability to perform your work is not affected. Streaming video content and gaming will significantly reduce the amount of bandwidth available for your corporate equipment. Required Qualifications - 1+ years of experience in a healthcare, call center environment. - Experience using Microsoft Office products’ specifically Excel, Outlook, and Word. Preferred Qualifications - Previous Behavioral Health, Medical, or Insurance background. - Experience working from home in a remote role. Education - High School Diploma or GED. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $31.30 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 04/23/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

• Coordinate daily trip operations including: Ground handling, permits, slots, flight following, hotel and transportation arrangements • Serve as the primary point of contact and Account Executive for assigned Trip Support accounts • Build, strengthen, and maintain customer relationships • Ensure quality assurance for all assigned trips

Build the Future with Us — EquipmentShare is Hiring a Customer Support Billing Specialist I At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We’re hiring a Customer Support Billing Specialist I - Bilingual in English/Spanish is required, at our Corporate Headquarters in Columbia, MO, we are open to remote if you are not local to the Columbia MO area. We’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. The primary responsibility of the Customer Support Billing Specialist I is to consistently provide exceptional service and support to EquipmentShare’s internal and external customers in a multi-channel environment. Work cross-functionally with Accounts Receivable, Collections, and Rental Operations in servicing internal and external customers as it relates to billing and payment processes and inquiries. Establish and maintain excellent working relationships with rental markets and help facilitate support requests throughout EquipmentShare. As a primary customer-facing role, the ability to provide professional, exceptional, timely and accurate service to internal and external customers is critical to the success of this position. Primary Responsibilities - Perform job duties in accordance with EquipmentShare’s vision, mission, and values. - Provide excellent customer service for EquipmentShare customers with clear answers to billing and payment inquiries and appropriate referrals as needed. - Respond to customer inquiries via telephone, chat, and email in an accurate, timely, and professional manner and within established quality and service standards. - Show empathy towards customers, understanding their concerns, and offering them reassurance while providing assistance. - Complete Voice of Customer (VOC) reports to capture customer concerns. - Establish and maintain professional working relationships with internal and external customers and co-workers. - Manage time effectively to ensure productivity levels and turnaround times are within established service standards. - Establish and maintain adequate knowledge of EquipmentShare products, service offerings, and core systems, and respond effectively and efficiently to customer and co-worker inquiries. - Establish and maintain an understanding of all EquipmentShare subsidiaries, guaranteeing current knowledge of their payment stipulations and designated points of contact. - Perform administrative functions within core systems across all customer platforms (phone, email, and Intercom), including but not limited to: - Setting up new users and profiles in ES Admin, including sending T3 Customer password re-sets. - Update and accurately maintain customer account billing configurations, including user access rights, billing contact information, electronic billing preferences, customer billing receipt requests, and rental billing cycle parameters. - Issue customer credit notes, invoices, and statement copies upon customer request. - Ensure customer interactions are documented accurately and promptly for reference in ES Admin. - Develop and maintain billing and payment systems knowledge and exhibit the ability to comprehend and communicate basic accounting and billing system practices in a manner that is easily understood by internal and external customers. - Possess sufficient expertise regarding the various bank accounts to accurately provide and verify information to both internal and external clientele. - Maintain familiarity with multiple remittance addresses and demonstrate the ability to appropriately direct customer inquiries. - Ability to troubleshoot, comprehend, and fully reconcile billing and payment information to identify and resolve discrepancies. - Proficiency in generating customized customer reports and statements beyond those automatically produced by Admin or T3 systems. - Process customer credit card and ACH payments in the appropriate system (ES Admin, SlimCD, or Stripe) with high attention to detail to ensure accuracy, data integrity, and compliance with state and federal payment industry guidelines. - Partner with Accounts Receivable in the creation of credit request documents and application of such as requested by the customer. - Engage with new customers throughout the onboarding process to educate them on specific areas of doing business with EquipmentShare, such as self-service options, billing and payment features, rental agreements and contracts, and insurance requirements. - Comprehend and articulate the rental and invoicing procedures. This encompasses the complete rental lifecycle and the methodology of invoice generation, including various billing cycle types and invoice classifications. - Maintains the Help-Billing support channel, delivering resolutions when feasible or collaborating with relevant teams to guarantee the requestor receives a resolution. - Demonstrate a comprehensive understanding of the various invoice types, including Cycle, Final, Service, Retail, Lost/Stolen/Damage, Telematics, Warranty, etc. - Deliver customer support and training regarding the utilization of our electronic bill payment systems, specifically T3 and the Direct Pay Portal. - Utilize diverse platform resources to verify, synthesize, and instigate invoice disputes. Convey customer grievances to branch and sales teams to collaboratively rectify disputes. Ensure dispute resolutions are communicated to the customer, encompassing follow-ups and/or credit issuances. Conclude the dispute within the system. - Engage in communication with customers, Territory Account Managers (TAMs), and branch personnel to resolve purchase order inquiries and discrepancies that impede invoice processing and customer payment. - Possess foundational knowledge to effectively manage and direct inquiries regarding liens and waivers. This encompasses Notice to Owner (NTO) inquiries, as well as all certified correspondence issued to clients, including Preliminary Notices of Lien Rights and Notices of Furnishing. - Collaborate with Territory Account Managers to finalize project closure documentation, encompassing the reconciliation of orders, invoices, and payments for extensive customer accounts. These engagements frequently span multiple months and involve a substantial quantity of equipment. - Facilitate communication between branch teams, Territory Account Managers (TAMs), and customers by addressing disputes, inquiries regarding balances, and updates to payments to support collections activities. - Facilitate collaboration with the credit team and Territory Account Managers (TAMs) concerning correspondence pertaining to credit application inquiries, billing term inquiries and modification requests, and requests for account name alterations. - Facilitate and properly route credit reference inquiries and requests. - Act as a liaison between internal and external clients and the tax department to manage communications concerning tax exemption certificates, tax rate inquiries, and discrepancies. - Facilitate and properly route Accounts Payable inquiries and invoice submissions. - Utilize appropriate resources to ensure work is completed efficiently and within established service standards. - Comply with EquipmentShare’s departmental and corporate policies and procedures as well as mandated state and federal laws and requirements at all times. - Enhance construction industry, technical, and functional job knowledge through actively participating in learning and growth opportunities. - Work collaboratively with co-workers to achieve departmental and company goals and standards. - Provide second-level support to the Rental Operations team as necessary. - Perform other duties and responsibilities as assigned. Why EquipmentShare? Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward. We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special. Perks & Benefits - Competitive compensation - Full medical, dental, and vision coverage for full-time employees - Generous PTO + paid holidays - 401(k) + company match - Gym membership stipend + wellness programs (earn PTO and prizes!) - Company events, food truck nights - 16 hours of paid volunteer time per year — give back to the community you call home - Career advancement, leadership training, and professional development opportunities About You You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment. We’re looking for people who: - See challenges as opportunities - Embrace change and continuous improvement - Bring energy, effort, and optimism every day Skills & Qualifications - - Ability to read and comprehend basic/complex communication in written or verbal sources. - Bilingual in English/Spanish is required - Ability to communicate effectively in English and in written or verbal form, using correct grammar, punctuation, spelling, and sentence structure. - A passion for helping others and a willingness to go the extra mile in providing nothing less than exceptional customer service and a positive customer experience. - Strong organizational skills with attention to detail and accuracy. - Ability to multi-task and maneuver through various programs and applications while providing timely and superior service to customers. - Excellent verbal and written communication skills. - Working knowledge of G-Suite, including Gmail, Google Docs, Sheets, and Drive - Ability to acquire new skills in a proficient manner. - Accept responsibility for actions when necessary and learn from mistakes. - Ability to be flexible - adapt to change in a positive manner. - Ability to work quickly and think logically, especially under pressure. - Ability to reason with difficult and/or upset customers in a courteous and professional manner. - Self-starter and highly motivated with a strong, positive work ethic that contributes to the success of the department and company as a whole. - Must possess a professional yet enthusiastic and friendly demeanor. - Excellent phone handling, negotiating and active listening skills. Education and Experience: - High school diploma required, College degree desired. - At least one year experience in a customer service role, preferably in a contact center or multi-channel communication environment. Physical Requirements: - Must be able to lift 20 lbs - Must be able to sit for prolonged periods at a desk and work on a computer. A Workplace For All At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life. We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do. EquipmentShare is an EOE M/F/D/V. Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.