- Perform data entry duties to update and maintain accurate financial records. - Reconcile bank accounts, credit card statements, and general ledger accounts to ensure accuracy. - Identify and resolve discrepancies in accounts. - Maintain general ledger entries and journal entries. - Provide support for month-end and year-end closing processes. - Work on special projects and analysis as requested.

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with Blue Cross. Residency in or relocation to Louisiana is preferred for all positions. POSITION PURPOSE Resolves benefit and claims inquiries received via the telephone, in person, or other acceptable receipt method from our members or providers in the call center `. Promotes and maintains a positive company image through direct contact with customers. Complies with all laws and regulations associated with duties and responsibilities. NATURE AND SCOPE - This role does not manage people - This role reports to this job: SUPERVISOR, CUSTOMER SERVICE - Necessary Contacts: Enrollment & Billing, Claims, Provider Relations, Benefit Operations, Network Administration, Sales/Marketing, Accounting, Medical Management, Pharmacy, and Legal departments as well as members, providers, groups, brokers, other plans, insurance companies, Social Security Administration and Centers for Medicare and Medicaid Services (CMS). QUALIFICATIONS Education - High School Diploma or equivalent preferred Work Experience - Prior experience as listed below required: - 1 year of customer service or medical office experience required - Completion of the Medical Assistant, Coding & Insurance Pathway from BRCC, can be used in lieu of the one year of experience. - A certificate in medical office assistant or medical coding can be used in lieu of the one year of experience - Previous experience in a call center is preferred Skills and Abilities - Must demonstrate PC skills including Microsoft Office (e.g., Word, Excel, Outlook , etc.) and related software as other corporate software progrms and applications. - Demonstrated verbal and written communication skills with the ability to interpret and communicate information with tact, diplomacy, patience and professionalism. - Familiarity with medical and health insurance terminology preferred - Conflict resolution skills and remains calm under pressure/stressful situations - Must be able to to demonstrate critical thinking and problem solving skills - Demonstrate attention to detail - The ability to actively listen and ask appropriate questions, to effectively understand issues that are presented from customers. - Reading comprehension skills are required due to the high amount of direct customer contacts and the need to understand customer contract benefits and training materials. - Effective organizational and interpersonal skills are required. Must have the ability to multi-task and handle work independently as well as organize and prioritize multiple customer issues. - Ability to take ownership of issues from the beginning, seeking First Call Resolution (FCR) - Must be able to verbally communicate on the telephone in a call center environment approximately 95% of the time in the Customer Care Center. - Employees may be expected to work during inclement weather or other emergency situations when needed. - Must have ability to successfully complete Customer Service training, with demonstrated proficiency in training materials. Licenses and Certifications - None Required ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS - Reviews and researches billing and healthcare claim inquiries from members and providers, to ensure proper benefits and/or payments are applied correctly; researches multiple computer systems/applications to verify data/information accuracy. - Responds to inquiries regarding adjustments, refunds, edits and/or payment registers to ensure completeness, accuracy and customer satisfaction to members or providers. - Maintains knowledge of required lines of business, changes to applicable company policies/procedures, recent laws and regulations, and related computer systems to ensure information is current and accurate when providing service to members or providers on the telephone in the call center. - Meet Customer Service performance goals/expectations in the areas of efficiency, accuracy, quality, production, customer satisfaction, and attendance - The ability to verbally communicate on the telephone approximately 95% of the time. - Account Advisor Is who work on the Medicare LOB must be able to follow CMS (Center for Medicare and Medicaid) standards including but not limited to: following a defined process for handling Medicare Grievances, identify differences between an inquiry, grievance, & appeal, and meet specific schedule requirements (may have to work nights, weekends and/or holidays). Additional Accountabilities and Essential Functions The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential Functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions - Perform other job-related duties as assigned, within your scope of responsibilities. - Job duties are performed in a normal and clean office environment with normal noise levels. - Work is predominately done while standing or sitting. - The ability to comprehend, document, calculate, visualize, and analyze are required. An Equal Opportunity Employer All BCBSLA EMPLOYEES please apply through Workday Careers. PLEASE USE A WEB BROWSER OTHER THAN INTERNET EXPLORER IF YOU ENCOUNTER ISSUES (CHROME, FIREFOX, SAFARI) Additional Information Please be sure to monitor your email frequently for communications you may receive during the recruiting process. Due to the high volume of applications we receive, only those most qualified will be contacted. To monitor the status of your application, please visit the "My Applications" section in the Candidate Home section of your Workday account. If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact recruiting@bcbsla.com for assistance. In support of our mission to improve the health and lives of Louisianians, Blue Cross encourages the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free. Blue Cross and Blue Shield of Louisiana performs background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner. Additionally, Blue Cross and Blue Shield of Louisiana is a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results.

• Leads an efficient team of accountants to ensure timely and accurate financial reporting • Oversees standardized processes and procedures that ensure financial statements are delivered timely and accurately • Ensures accountability for compliance with corporate accounting guidance, Sarbanes Oxley, US GAAP, and other statutory requirements • Supervises the accounting aspects of capital expenditures, transfers, and retirements • Reviews and approves journal entries and balance sheet reconciliations • Provides necessary support to financial audits including internal audits, external audits, and peer reviews • Assists the Accounting Manager in ensuring completion and submission of financial filings and returns • Ensures all internal and external reporting deadlines are met • Meets with Business Unit leadership to review financial statements • Provides support and responds to information requests from Corporate and Area and Business Unit management • Interviews, hires, trains, and develops staff • Coaches and develops a team of professionals • Monitors staff performance and drives performance improvement initiatives

Director, Decision Support Department: Technology Location: Remote FLSA Status: Exempt People Leader: Yes Travel: <5% Summary Company Summary Accuity partners with hospitals and health systems through a technology-enabled, physician-led model that improves clinical documentation integrity, coding accuracy, reimbursement optimization, and quality outcomes. Job Summary The Director, Decision Support provides leadership for Accuity’s client reporting and performance analytics functions. This role ensures delivery of accurate, timely, and actionable reporting that helps internal teams and clients understand financial performance, operational trends, and program impact. The Director leads the reporting team, strengthens analytical rigor and quality control, and partners with Client Success and operational leaders to explain performance variability, identify drivers of change, and support data-informed decision making across client engagements. Responsibilities Client Reporting and Analytics - Oversee the preparation and delivery of client reporting packages, ensuring accuracy, timeliness, and consistency across engagements - Lead the development of analytical tools, supporting materials, and reporting narratives that explain monthly performance drivers - Ensure reporting logic aligns with client requirements, business rules, and established operational standards - Continuously improve reporting processes, templates, and quality checks Performance Interpretation and Decision Support - Provide senior-level interpretation of performance trends, including case mix shifts, seasonality, reimbursement mix, and operational changes - Analyze and communicate the drivers of performance variability, including CDI maturation, coding education, query adoption, and documentation improvement initiatives - Partner with Client Success and leadership teams to prepare for client discussions involving performance trends and financial outcomes - Serve as an escalation point for complex analytical questions related to reporting results and performance interpretation Reporting Governance and Quality - Establish quality control standards, review processes, and documentation requirements to ensure analytical rigor and reporting accuracy - Develop reporting governance practices that improve consistency, traceability, and confidence in client deliverables - Monitor reporting outputs for trends, anomalies, and inconsistencies and drive corrective action when needed - Partner with reimbursement and operational subject matter experts to maintain alignment between reporting outputs and underlying business logic Team Leadership and Development - Lead and mentor team members responsible for reporting production, analytics, and decision support activities - Build team capability to proactively identify trends, answer complex questions, and communicate insights clearly - Foster a culture of accountability, curiosity, continuous improvement, and strong client service - Prioritize work effectively across a fast-paced, client-driven environment while maintaining high quality standards Other Duties as Assigned - Perform additional responsibilities as needed to support organizational goals and client success Qualifications Education and Credentials - Bachelor’s degree in Business, Finance, Healthcare Administration, or related field required - Master’s degree in Business, Finance, Healthcare, or related field preferred - HFMA, CPHIMS, or equivalent healthcare finance or analytics certification preferred Experience - 10+ years of experience in reporting, analytics, decision support, reimbursement, or revenue cycle operations required - 5+ years of demonstrated leadership experience required - Experience leading client reporting, performance analytics, or decision support functions in a healthcare environment required - Experience supporting executive-level client discussions and translating complex performance data into actionable insights required Core Competencies - Strong analytical capability with the ability to interpret complex data sets and identify trends, anomalies, and performance shifts - Ability to translate reimbursement and performance data into clear, actionable insights for internal stakeholders and client audiences - Advanced proficiency in Excel and SQL, and demonstrated experience with business intelligence platforms (e.g., Power BI, Tableau) - Ability to design and present data visualizations that communicate performance trends clearly to varied audiences - Strong communication, executive presence, and cross-functional collaboration skills - Ability to lead teams, manage competing priorities, and maintain accuracy and timeliness in a remote work environment Additional Requirements 1) Physical Requirements: The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations. Unless otherwise indicated, Accuity positions require interaction with people and technology while either sitting or standing. Employees must be able to communicate via phone, email, etc. and sit for extended periods of time, with or without reasonable accommodations. Physical effort and exposure to physical risk are limited to that of an office role / environment. 2) Position and Employment Statement: While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from a job and to assign other duties as necessary and at any time. All positions at Accuity Delivery Systems, LLC, are at-will employment, and a position description is not a guarantee of a job or of job responsibilities. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from a job and to assign other duties as necessary and at any time. All positions at Accuity are at-will employment, and a position description is not a guarantee of a job or of job responsibilities.