Role Description The Knowledge Curator owns and maintains the organization’s knowledge management environment and serves as the central steward of operational documentation, client playbooks, process standards, and reusable institutional knowledge. This role manages content structure, governance, publishing standards, and ongoing accuracy of documentation to support operational readiness, onboarding, process consistency, and AI-enabled workflows. The position partners with subject-matter experts and cross-functional stakeholders to convert business knowledge into clear, organized, and scalable documentation. What does a day in the life of a Knowledge Curator look like? - Manage the company's knowledge management system, including page creation, folder structure, navigation hierarchy, permissions, and content organization. - Develop and maintain documentation frameworks, templates, naming conventions, and publishing standards. - Create, edit, and maintain process documentation, SOPs, troubleshooting guides, playbooks, and workflow references. - Partner with subject matter experts to gather information and translate operational knowledge into structured documentation. - Build and enforce taxonomy standards using categories, tags, metadata, and search optimization methods. - Monitor documentation accuracy and implement review cadences to identify outdated or incomplete content. - Ensure process changes, workflow updates, and operational revisions are reflected in documentation within established timelines. - Create client-specific playbooks covering routing rules, escalation paths, service levels, and workflow logic. - Develop onboarding materials for new hires, internal teams, and new client implementations. - Collaborate with analytics, automation, and operations teams to capture recurring issues and convert learnings into reusable knowledge assets. - Maintain feedback channels with end users to identify documentation gaps and improvement opportunities. - Assess customer knowledge environments and documentation libraries for AI readiness and operational maturity. - Support preparation of customer knowledge systems for integration with AI tools and automation workflows. - Generate reporting on content usage, maintenance activity, documentation health, and knowledge gaps. - Adhere to company policies and procedures. - Meet or exceed performance targets for related KPIs. - Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules. - Collaborate with other departments as needed. - Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times. - Perform other duties as assigned. Qualifications - Bachelor’s degree in Business, Communications, Information Management, Operations, or related field preferred. - Experience managing a knowledge base, wiki, documentation portal, or similar content management environment. - Strong writing, editing, proofreading, and verbal communication skills. - Experience creating SOPs, process maps, operational guides, and structured documentation. - Knowledge of taxonomy design, metadata strategy, searchability standards, and information architecture principles. - Ability to interpret complex business processes and convert information into clear, user-friendly documentation. - Experience with Wiki.js, Confluence, Notion, SharePoint, GitBook, or similar documentation platforms preferred. - Experience using Markdown or other structured content formats preferred. - Strong attention to detail with the ability to identify outdated, conflicting, or incomplete information. - Strong organizational skills with the ability to manage multiple priorities, deadlines, and competing requests. - Analytical thinking with the ability to identify content gaps, trends, and improvement opportunities. - Ability to collaborate effectively with subject matter experts, operations leaders, and cross-functional stakeholders. - Knowledge of onboarding documentation, training resources, and operational readiness support. - Experience supporting BPO, CX, shared services, or multi-client environments preferred. - Understanding of how documentation supports automation, workflow optimization, and AI enablement is preferred. - Commitment to continuous improvement, process consistency, and service excellence. Benefits - Full-time employees. - Competitive compensation. - Adherence to government-mandated benefits. - Retirement Savings Program with Company Matching. - Life Insurance. - HMO on day 1. - Paid time off, birthday leave. - Bonus and incentive plans. - Opportunities for skills training and personal and professional development. - Employee Referral Program. - Beautiful office space (for onsite employees). - Free lunch provided daily (for onsite employees).

• Architect, design, and implement integration solutions using SAP CPI Integration Suite, supporting SAP-to-SAP, SAP-to-non-SAP, non-SAP-to-non-SAP, and cloud integrations. • Develop and maintain integration monitoring frameworks, including the design and coding of automated alert mechanisms for proactive issue detection and resolution. • Collaborate closely with functional teams, business stakeholders, and external partners to gather requirements, define integration strategies, and ensure alignment with business objectives. • Lead integration projects, including requirements analysis, solution design, development, testing, deployment, and documentation. • Ensure integration security, data integrity, and compliance with global standards and regulatory requirements.

• Defining and driving the architectural vision for the client's application ensuring consistency across backend, frontend, and data layers • Leading architecture governance by validating designs, guiding technology choices, and managing technical debt and modernization strategies • Overseeing evolutive maintenance and refactoring initiatives, ensuring platform stability, performance, and maintainability • Providing architectural advisory for client’s application (cloud-native, modular, API-first) while ensuring continuity with the legacy system • Acting as the lead architectural authority, collaborating with stakeholders and contributing to governance, reviews, and strategic decisions • Ensuring security- and privacy-by-design principles and compliance with OIDC/SAML and GDPR/EUDPR requirements • Supporting design and code reviews, technical validations, and migration activities • Contributing to architecture documentation, decision-making (ADR), and Go/No-Go preparation

• Lead the architecture and design of API-led solutions across System, Process, and Experience layers. • Produce HLDs, LLDs, sequence diagrams, API specifications, and integration design artefacts. • Define reusable API patterns, standards, and frameworks aligned to C4EE governance. • Conduct architectural reviews and ensure traceability from business requirements to technical implementation. • Support complex design topics: data modelling, security policies, caching, resilience, event-driven architecture, and RTF networking. • Collaborate with security teams to ensure policy enforcement, encryption, identity, and SC-compliant design. • Oversee NFRs including performance, scaling, high availability, disaster recovery, and observability. • Guide developers and DevOps engineers through build, test, deployment, and operational handover. • Ensure alignment with enterprise platforms including Salesforce, SAP, ServiceNow, AWS/Azure, and data platforms. • Support effort estimation, planning, stakeholder engagement, and technical risk management. • Contribute to the evolution of C4EE playbooks, templates, governance artefacts, and reusable assets.