Role Description The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationships with all stakeholders and supporting business goals by solving go-to-market challenges with innovative solutions. This will include answering product, process, and solution-specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solutions with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution-focused conversations. Key Responsibilities - Advanced SQL is mandatory. - Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers. - Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies. - Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment. - Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM. - Prepare and share monthly performance, utilization, and support-related metric summaries. - Analyze solution usage and data patterns to help identify potential issues or areas for optimization. - Assist in implementing proactive maintenance actions and solution improvements. - Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts. - Identify opportunities for customer value realization and surface to the primary TAM for strategic review. - Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions. - Partner with the TAM team to support sustainable customer engagement, project outcomes, and product adoption. - Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement. - Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate. - Collaborate with TAMs to maintain reusable object repository. Qualifications - At least 5 years of experience in IT Consulting, Enterprise Software Implementation. - Prior experience with Query Based Languages and Relational Databases. - Technical data skills including strong experience with SQL data manipulation, Microsoft Excel. - Preferred: Understanding of Sales Performance Management domain. - Strongly Preferred: Hands-on experience of Varicent software products (Administering, implementing and/or supporting). - Basic knowledge of system configurations, data models, and data integration best practice concepts. Performance Based Success Criteria - 1-3 Months: - Familiarize oneself with company culture, policies, escalation paths, and internal systems. - Training and onboarding will be completed. - Learn the various systems used in daily operations. - Participation in team meetings and events. - 4-6 Months: - Begin managing defined customer work triaged by your Technical Account Manager cohorts. - Adhere to VIP program deliverables including task tracking against active initiatives. - Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability. - Support data validation, report creation, performance troubleshooting, and config changes as needed. - 7 Months & beyond: - Candidate will manage a full client portfolio. - Operate as a trusted technical partner, supporting the TAM at a strategic level. - Independently deliver core TAM activities including configuration work, troubleshooting & support, and documentation of changes and existing build. - Generate usage, performance, and status reporting (flagging important data points). - Participate in journey/plan execution. - After 12 months should be able to perform all duties of a TAM, including performing a complete Annual Health Check, articulating findings, risks, and recommendations, supporting value tracking & outcomes, and supporting cross-selling initiatives by documenting use cases and your portfolio’s technical needs. Company Description Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email accomodations@varicent.com. Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact.

Role Description The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationships with all stakeholders and supporting business goals by solving go-to-market challenges with innovative solutions. This will include: - Answering product, process, and solution-specific questions. - Proactively monitoring existing solutions for optimal performance. - Adapting and evolving existing solutions with new implementations and adoption of new features and functionality. - Working in tandem with the primary TAM to own the customer’s technical success. Qualifications - At least 5 years of experience in IT Consulting, Enterprise Software Implementation. - Prior experience with Query Based Languages and Relational Databases. - Technical data skills including strong experience with SQL data manipulation and Microsoft Excel. - Preferred: Understanding of Sales Performance Management domain. - Strongly Preferred: Hands-on experience with Varicent software products (Administering, implementing, and/or supporting). - Basic knowledge of system configurations, data models, and data integration best practice concepts. Requirements - Advanced SQL is mandatory. - Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers. - Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies. - Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment. - Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM. - Prepare and share monthly performance, utilization, and support-related metric summaries. - Analyze solution usage and data patterns to help identify potential issues or areas for optimization. - Assist in implementing proactive maintenance actions and solution improvements. - Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts. - Identify opportunities for customer value realization and surface to the primary TAM for strategic review. - Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions. - Partner with the TAM team to support sustainable customer engagement, project outcomes, and product adoption. - Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement. - Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate. - Collaborate with TAMs to maintain a reusable object repository. Performance Based Success Criteria - 1-3 Months: - Familiarize oneself with company culture, policies, escalation paths, and internal systems. - Complete training and onboarding. - Learn the various systems used in daily operations. - Participate in team meetings and events. - 4-6 Months: - Begin managing defined customer work triaged by your Technical Account Manager cohorts. - Adhere to VIP program deliverables including task tracking against active initiatives. - Begin to prioritize tasks, escalate blockers, communicate effectively, and demonstrate problem resolution, personal growth, and adaptability. - Support data validation, report creation, performance troubleshooting, and config changes as needed. - 7 Months & beyond: - Manage a full client portfolio. - Operate as a trusted technical partner, supporting the TAM at a strategic level. - Independently deliver core TAM activities including configuration work, troubleshooting & support, and documentation of changes and existing build. - Generate usage, performance, and status reporting (flagging important data points). - Participate in journey/plan execution. - After 12 months, perform all duties of a TAM including conducting a complete Annual Health Check and supporting value tracking & outcomes. Benefits - Innovate with Purpose: Build impactful solutions for customers worldwide. - Join Excellence: Work in a diverse, collaborative, and innovative team. - Shape the Future: Lead in redefining revenue optimization. - Grow Together: Unlock your potential in a supportive environment. Company Description Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email accomodations@varicent.com. Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Join our Team About Ericsson: Ericsson is a global leader in communications technology, enabling connectivity across more than 180 countries. With over 150 years of innovation, Ericsson powers 5G networks and partners with leading telecom operators and enterprises to build future-ready digital infrastructure. Driven by innovation, Ericsson continues to shape the future of intelligent networks, cloud, and digital transformation. Role Overview: The Account Manager will be responsible for driving profitable business growth for Ericsson in Thailand through strategic customer engagement, solution selling, and proactive relationship management. This role requires a strong commercial mindset, understanding of the local telecom market, and the ability to translate customer needs into effective end-to-end solutions. What You Will Do: • Drive short-term and long-term business growth by identifying and developing opportunities within assigned accounts in Thailand • Build strong relationships with key stakeholders across telecom operators, enterprise customers, and partners • Understand customer business needs, market trends, and competitive landscape to position Ericsson solutions effectively • Collaborate with internal teams (sales, delivery, and technical) to provide end-to-end solutions and ensure smooth execution • Manage the full sales cycle from opportunity identification to deal closure and handover to delivery teams • Focus on specific portfolio areas, customer segments, or technologies (e.g., Networks, Cloud, 5G solutions) • Strengthen customer loyalty through continuous engagement and value driven solutions • Deliver on revenue targets and contribute to overall business performance The Skills You Bring: • Currently pursuing or recently completed a master's degree in Business Administration, Marketing or related field (graduated within the last year) • 2-5 years of experience in telecom, technology, or related B2B industries in Thailand • Strong consultative selling skills and commercial acumen • Good understanding of the Thailand telecom market and customer landscape • Strong communication, negotiation, and stakeholder management skills • Ability to work in a fast-paced, matrix organization • Problem-solving mindset with a proactive and innovative approach • Results-driven with a strong sense of accountability Additional Requirements: • Fluency in Thai and good command of English (both written and spoken) • Ability to travel within Thailand as required

• Build and own the UK agency ecosystem • Identify, recruit, onboard, and manage agency partners • Build long-term trust with agencies and convert relationships into active partnerships • Train and support partner teams on Klar solutions • Visit agencies regularly and attend industry events • Keep partners engaged with product updates and best practices • Scale the partner program by improving playbooks and processes