• Act as the primary technical point of contact for customers, handling inquiries with professionalism and ownership. • Deliver best-in-class technical support and troubleshooting, resolving issues quickly and effectively within agreed SLA’s. • Collaborate closely with Professional Services to plan and execute field upgrades or patches when needed. • Engage with Product R&D teams for in-depth technical analysis and long-term solutions. • Create and maintain clear, high-quality knowledge base articles for both internal and external audiences. • Share your expertise by conducting informal training sessions and capturing lessons learned across teams. • Stay up to date with industry trends, emerging technologies, and best practices. • Actively contribute to the continuous improvement of our products, services, and internal processes.

Company Description SmartRecruiters powers Superhuman Hiring™ by freeing talent acquisition teams from legacy applicant tracking software and equipping them with next-gen AI functionality. SmartRecruiters' platform serves as the hiring operating system for 4,000 customers, including Bosch, LinkedIn, and Visa. Companies with business-critical hiring needs turn to SmartRecruiters for best-of-breed functionality, world-class support, and a robust ecosystem of third-party applications and service providers. We are a values-driven, globally focused tech employer with strong financial backing. By solving the biggest problems, we focus our efforts on what matters most, driving real impact for our organization and customers. For the past three years, we’ve been recognized as a strategic leader in recruitment technology by Fosway Industry Analysts. In 2023 and 2024, we received prestigious awards from Comparably for being a top company for Women, Perks, and Benefits, Work-Life Balance, Happiness, Compensation, Diversity, Culture, and Company Outlook. At our core, we commit and dig deep, embracing challenges with grit, curiosity, and a drive for excellence. We foster a collaborative and inclusive work environment, where trust and determination bring us together - because together, we will win. With competitive salaries, generous equity, and strong internal mobility, we ensure that high performers have meaningful growth opportunities. Our remote-friendly culture is welcoming, respectful, and built to empower every team member to thrive. Job Description Job Description We are looking for a Technical Support Engineer to join a high-growth team on a mission to drive success, growth, and excellence for companies that have turned to the new way of hiring. In this role, you will be instrumental in driving the overall success of SmartRecruiters talent acquisition SaaS platform and ensure more people continue to be wowed and fall in love with our brand and hiring success methodology. You will: - Interact every day with SmartRecruiters customers to answer questions, resolve issues, educate, and help them succeed. - Educate and advise customers and support the team on standards, tips, and solutions on using SmartRecruiters. - Drive high levels of customer satisfaction. - Identify, test, call out and fix technical issues. - Collaborate closely with all parts of the organization like product management, engineering, and professional services teams to contribute and execute our strategy to make customers successful. - Be ready to get involved in various projects in the support and engineering domain. - Be an ambassador for SmartRecruiters and its culture. Qualifications Qualifications - BA/BS or equivalent in Computer Science, Technology and/or related fields, or 4+ years of relevant work experience in a SaaS environment - Strong knowledge of web-browser based technologies - Fluency in English is a must, the ability to speak additional languages is a plus - Experience with Web SSO (SAML 2.0) - Experience with system networking, TCP/IP and DNS - Experience with data feeds (IDF/ODF), FTP, APIs, REST and data manipulation via excel or other tools - Experience with programming languages, SQL and NoSQL databases, HTML/content development - Experience in network diagnostic tools like Fiddler or Chrome/Firefox developer tools - Demonstrated expertise in AI-driven systems (LLMs, machine learning, automation tools) - Ability to interact and communicate professionally and confidently with a diverse customer base. - Motivated self-starter capable of taking initiative, handling objections, and negotiating tough situations - A passion for technology and a drive to change the world - Positive, energetic, with a can-do attitude Culturally, the ideal hire is - Is passionate about SmartRecruiters’ mission of connecting people to jobs at scale - Is eager to provide best in class customer experience - Is motivated by a fast-paced, high growth environment - Enjoys working with and being part of a dynamic team - Curious and willing to develop Additional Information SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

• Receiving & processing requests per alerts & calls, within the defined SLA. • Clarification of the incoming request with Customers, ticket creation and routing of the ticket to L2 Engineer. • Timely reaction to calls alerts. • Following support procedures and participation in procedures improvement. • Acknowledging alerts from the OpsGenie. • Creating tickets. • Implementing fixes of L1/L2 level according to pre-defined procedures.

Job descriptions may display in multiple languages based on your language selection. What we offer: At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. Group Summary: The Mechatronics, Mirrors and Lighting group specializes in automotive technologies that are driving the future of mobility. Combining a deep systems knowledge to develop unique vehicle access experiences, intelligent visions systems and advanced automotive lighting technologies, MML's expertise light the path to innovation, safety and styling. Job Responsibilities: TÉCNICO DE FOTOMETRÍA Formación académica: - TSU Responsabilidades: - Verificar desempeño fotométrico de piezas - Desarrollar programas de fotometría - Archivar, mantener y controlar reportes - Cumplir con los procedimientos e instrucciones - Coordinar la calibración de los equipos - Preparar informes sobre resultados - Realizar pruebas de liberación - Coordinar el programa de validaciones anuales - Evaluar y dar soporte en análisis de piezas rechazadas - Aplicar el sistema de escalación y plan de reacción Experiencia: - Al menos 2 años de experiencia en Calidad/Laboratorio, indispensable FOTOMETRÍA Requisitos: - Conocimiento básico de inyección de plásticos - Manejo de paquete Microsoft office 365 - Conocimiento básico de norma IATF 16949 - Inglés básico - Trabajo bajo presión - Sentido de urgencia - Disponibilidad para rotar turnos Ofrecemos: - Contrato directo de planta - Prestaciones superiores a las de la ley Awareness, Unity, Empowerment: At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law. AI-Assisted Screening Disclosure As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies. Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making. If you have any questions or concerns about this process, feel free to contact our Talent Attraction team. Worker Type: Regular / Permanent Group: Magna Mechatronics, Mirrors & Lighting