Role Description - 管理並支援約 15 位一線客服同仁，負責團隊出缺勤安排與人力調度，確保服務品質與工作效率 - 監督與提升同仁的工作績效、服務品質及專業能力 - 進行主管回電（處理客戶升級案件、投訴或複雜問題） - 即時協助一線同仁處理突發事件，並提供專業建議 - 參與並推動教育訓練、流程優化及服務改善計劃 Qualifications - 中文聽說讀寫流利具母語程度，具基本英文讀寫能力 - 具高壓環境下獨立及快速處理問題能力 - 調適能及應變能力佳，邏輯清楚，擅長處理高敏感度或高情緒案件 - 擅長溝通與紀錄整理，能將口頭溝通轉化為文字資料 - 具備團隊責任感 Requirements - 需配合輪班制度（週一至週日/早班 7-16;晚班 14-23;夜班 22-7） - 須依排班於不同時段帶班並支援第一線作業 - 具備穩定網路與安靜工作環境者，可配合公司規劃居家辦公 Preferred Qualifications - 處理高敏感客訴經驗 - 具備客服主管回電經驗 - 電商平台運作經驗 Recruitment Process and Others - 申請資格審核 – 電話面試 – 視訊面試 – 錄取通知 - 招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化 - 面試時間表和結果將透過電子郵件地址通知應徵人員 - 如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。 - 如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。 - Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。 Privacy Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/ Please complete the attached Internal Transfer Request Form and submit. Please make sure to apply with your Coupang e-mail address.

Role Description 職位: Customer Service Specialist (Counie Operations) 一線客服組長 - 管理並支援約 15 位一線客服同仁，負責團隊出缺勤安排與人力調度，確保服務品質與工作效率 - 監督與提升同仁的工作績效、服務品質及專業能力 - 進行主管回電（處理客戶升級案件、投訴或複雜問題） - 即時協助一線同仁處理突發事件，並提供專業建議 - 參與並推動教育訓練、流程優化及服務改善計劃 Qualifications - 中文聽說讀寫流利具母語程度，具基本英文讀寫能力 - 具高壓環境下獨立及快速處理問題能力 - 調適能及應變能力佳，邏輯清楚，擅長處理高敏感度或高情緒案件 - 擅長溝通與紀錄整理，能將口頭溝通轉化為文字資料 - 具備團隊責任感 Requirements - 需配合輪班制度（週一至週日/早班 7-16;晚班 14-23;夜班 22-7） - 須依排班於不同時段帶班並支援第一線作業 - 具備穩定網路與安靜工作環境者，可配合公司規劃居家辦公 Recruitment Process and Others - 申請資格審核 – 電話面試 – 視訊面試 – 錄取通知 - 招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化 - 面試時間表和結果將透過電子郵件地址通知應徵人員

Title: Producing Branch Manager Job Category: Primis Mortgage Location: Corpus Christi, TX 78410, USA Atlanta, GA 30305, USA United States Job Description: Position Summary: The Producing Branch Manager will be responsible for delivering superior growth and profit by executing strategic plans and initiatives with Loan Officers. Essential Functions - Responsible for achieving production goals through personal production as well as effective leadership, recruiting, retention, coaching, and conducting sales calls with Loan Officers. - Drive sales of mortgage loans by leading, communicating, and executing on a strategic plan that includes superior relationship management of internal and external business partners. - Implements and administers new products or programs including sales promotion and incentive programs, encourages staff member participation to stimulate new growth. - Monitors quality of loans to ensure loans are at appropriate rate, amounts, and terms that comply with program guidelines. - Management/Leadership: set goals with measurements annually for assigned employees, create and implement development plans for staff, complete performance appraisals by deadline, and hold employees accountable for performance & behavior. - Regular, reliable, and predictable attendance. Marginal Functions - Comply with industry-related regulations, requirements, and state/federal laws as applicable to the job duties of this position. - Stay up to date and knowledgeable of local real estate market conditions, mortgage product and process trends, and competitive position. Provide feedback and solutions, as needed or requested, regarding mortgage lending delivery capabilities - Maintain compliance with and adhere to all state and federal regulations and Bank policies and procedures, including, but not limited to Bank Secrecy Act, SAR, CTR, FACT ACT, Community Reinvestment Act, EEO, and fair employment practices. - All other duties as assigned. Minimum Educational & Experience Requirements - High school diploma or equivalent required - Bachelor’s degree or equivalent education and related experience - 5+ years of mortgage industry experience or experience in the financial services field Minimum Skill Requirements - Professional and effective verbal and written communications - High degree of detail orientation - Strong organizational skills - Ability to work independently with minimal supervision - Proficient with MS Office Physical Demands In terms of an 8-hour workday, “occasional” equals 1% to 33%, “frequent” equals 34% to 66% and “continuous” equals 67% to 100%. However, some duties are performed monthly, annually or sporadically throughout the year and are essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the position, if the accommodation does not impose an undue hardship that would require significant difficulty or expense. - Frequent stationary position, particularly, but not limited to, at a desktop computer - Continuous repetitive use of hands/arms; particularly concerning to typing, writing, phone & computer use - Continuous communication: verbal and written, in-person, phone and electronic Work Environment - Office environment; remote and hybrid flexibility if determined by management

Description and Requirements Role/Responsibility • Manage teams and ensure SLAs are met including demand and capacity management • Review/generate reports to monitor performance • Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements • Provide coaching and feedback to team members to enable them to improve their performance • Assist new hires such that they are productive on the floor in the shortest possible time frame • Handle customer, employee and internal partner escalations • Provide inputs on process and system to the team members • Client Interaction , where required at the level of supervisors including timely response to DCA (Disability Customer Advocate) inquiries • Ensure compliance with internal policies and procedures, external regulations and information security standards • Firm understanding of the FML policies and procedures and can articulate processes in customer interactions • Ensure that all agents in their process know their goals and how they are linked to the Organization's quality policy • Motivate team members, anticipate staffing needs, acquire talent for the future, develops talent (Identify High potential resources) and manage attrition • Provide coaching and feedback to team members to enable them to improve their performance to raise individual and organizational capabilities • Effectively manage research/resolution/follow-ups for closure of open items • Build relationship with Onshore Management to ensure a "one-team approach". About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! #BI-Hybrid