Description and Requirements Role/Responsibility • Manage teams and ensure SLAs are met including demand and capacity management • Review/generate reports to monitor performance • Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements • Provide coaching and feedback to team members to enable them to improve their performance • Assist new hires such that they are productive on the floor in the shortest possible time frame • Handle customer, employee and internal partner escalations • Provide inputs on process and system to the team members • Client Interaction , where required at the level of supervisors including timely response to DCA (Disability Customer Advocate) inquiries • Ensure compliance with internal policies and procedures, external regulations and information security standards • Firm understanding of the FML policies and procedures and can articulate processes in customer interactions • Ensure that all agents in their process know their goals and how they are linked to the Organization's quality policy • Motivate team members, anticipate staffing needs, acquire talent for the future, develops talent (Identify High potential resources) and manage attrition • Provide coaching and feedback to team members to enable them to improve their performance to raise individual and organizational capabilities • Effectively manage research/resolution/follow-ups for closure of open items • Build relationship with Onshore Management to ensure a "one-team approach". About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! #BI-Hybrid

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP and VMware. We have an immediate need for a Customer Success Manager (CSM) to join our team in the Philippines. As a Customer Success Manager for Enterprise and Strategic accounts, you will own the relationship and account management activities for high-value customers. Your mission is to build long-term partnerships, ensure customers realize the full value of our services, and drive business retention and growth. Reporting to the Sr. Director of Customer Success, you will act as a trusted advisor by understanding customers’ business and IT objectives, advocating on their behalf, resolving issues, and driving satisfaction and loyalty. Key Responsibilities Account Management - Manage a portfolio of Enterprise and Strategic accounts to increase renewals, reduce churn, and identify expansion opportunities. - Drive expansion revenue opportunities to closure partnering with other Go-To-Market team members when appropriate. - Develop and execute customized success plans aligned with customers’ global business goals. - Keep informed of the Spinnaker Support services portfolio and know how to translate our offerings into solving customer challenges and needs. - Drive lifetime customer value by anticipating needs and ensuring positive customer health scores. Customer Advocacy & Relationship Building - Serve as the primary post-sales contact for account questions, technical and security inquiries. - Lead customer escalations in partnership with cross-functional teams, driving resolution and continuous improvement. - Conduct regular business reviews with executive stakeholders to align our services with their strategic objectives. Cross-functional Collaboration - Partner closely with Sales to develop account plans and identify growth opportunities. - Collaborate with Marketing to support corporate initiatives, industry events, and customer references. Process Improvement & CRM Management - Maintain accurate CRM data including renewal, upsell, and cross-sell opportunities. - Support global renewal and retention processes while contributing feedback on service, process, and tool enhancements. - Help refine the customer journey by implementing standardized engagement points based on usage and satisfaction insights. Qualifications & Experience - 7+ years in customer-facing roles such as Customer Success, Sales, and/or Marketing with a strong track record of driving customer satisfaction and retention. - Experience managing complex enterprise accounts and building trusted customer relationships, ability to seek new relationships as needed for driving upsell. - Understanding of Oracle, SAP, and VMware ecosystems preferred, ability to grasp new technical services as they become part of our offering. - Excellent communication, negotiation, and presentation skills with the ability to engage at executive levels. - Proven ability to identify and close renewal and expansion opportunities. - Strong time management and prioritization skills to ensure timely and effective follow-up. - Proactive, hands-on approach with a passion for delivering seamless customer experiences and acting as a customer advocate. - Detail-oriented with consistent CRM hygiene and account lifecycle management expertise. - Ability to work effectively within cross-functional teams including field sales, implementation, and management. - Flexible and adaptable in a high-change environment; open to new concepts and continuous learning. - Self-motivated, curious, and creative with willingness to lead special projects. Location & Travel This is a remote position requiring travel to customer sites is approximately 10-20% annually (2-4 times quarterly). For California based applicants, see our CCPA policy here - Privacy Policy

Deutschland | Festanstellung | 2.500 € Fixum + Provision Du willst im Vertrieb arbeiten – aber ohne Druck durch Cold Calls? Dann bist du bei uns genau richtig. Wir suchen motivierte Sales Manager (m/w/d), die Kunden beraten, betreuen und Abschlüsse erzielen – komplett im Homeoffice. Aufgaben - Betreuung und Ausbau bestehender Kunden - Bearbeitung eingehender Anfragen - Vertragsabschlüsse & Upselling - Nachhaltige Kundenbeziehungen aufbauen Qualifikation - Deutsch als Muttersprache - Erste Vertriebserfahrung von Vorteil (kein Muss) - Strukturierte Arbeitsweise - Hohe Eigenmotivation - Bereitschaft zum Schichtsystem (08:00–20:00 Uhr) Benefits - 2.500 € Fixgehalt - leistungsabhängige Provision - Realistischer Gesamtverdienst: 3.000 – 3.800 € - 25 Urlaubstage - Festanstellung - 100% Homeoffice - Keine Kaltakquise - Strukturierte Einarbeitung - Klare Zielvorgaben - Wachsendes digitales Unternehmen Interesse? Bewirb dich jetzt direkt über Join oder per E-Mail. Wir melden uns schnellstmöglich zurück.

Deutschland | Festanstellung | 2.500 € Fixum + Provision Du willst im Vertrieb arbeiten – aber ohne Druck durch Cold Calls? Dann bist du bei uns genau richtig. Wir suchen motivierte Sales Manager (m/w/d), die Kunden beraten, betreuen und Abschlüsse erzielen – komplett im Homeoffice. Aufgaben - Betreuung und Ausbau bestehender Kunden - Bearbeitung eingehender Anfragen - Vertragsabschlüsse & Upselling - Nachhaltige Kundenbeziehungen aufbauen Qualifikation - Deutsch als Muttersprache - Erste Vertriebserfahrung von Vorteil (kein Muss) - Strukturierte Arbeitsweise - Hohe Eigenmotivation - Bereitschaft zum Schichtsystem (08:00–20:00 Uhr) Benefits - 2.500 € Fixgehalt - leistungsabhängige Provision - Realistischer Gesamtverdienst: 3.000 – 3.800 € - 25 Urlaubstage - Festanstellung - 100% Homeoffice - Keine Kaltakquise - Strukturierte Einarbeitung - Klare Zielvorgaben - Wachsendes digitales Unternehmen Interesse? Bewirb dich jetzt direkt über Join oder per E-Mail. Wir melden uns schnellstmöglich zurück.