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MetLife is a leading insurance and financial services company based in New York, New York. The company and its affiliates specialize in employee benefits and life, accident, and he
Unit Manager
Location
India
Posted
46 days ago
Salary
0
Seniority
Entry Level
Job Description
Unit Manager
MetLife
Description and Requirements Role/Responsibility • Manage teams and ensure SLAs are met including demand and capacity management • Review/generate reports to monitor performance • Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements • Provide coaching and feedback to team members to enable them to improve their performance • Assist new hires such that they are productive on the floor in the shortest possible time frame • Handle customer, employee and internal partner escalations • Provide inputs on process and system to the team members • Client Interaction , where required at the level of supervisors including timely response to DCA (Disability Customer Advocate) inquiries • Ensure compliance with internal policies and procedures, external regulations and information security standards • Firm understanding of the FML policies and procedures and can articulate processes in customer interactions • Ensure that all agents in their process know their goals and how they are linked to the Organization's quality policy • Motivate team members, anticipate staffing needs, acquire talent for the future, develops talent (Identify High potential resources) and manage attrition • Provide coaching and feedback to team members to enable them to improve their performance to raise individual and organizational capabilities • Effectively manage research/resolution/follow-ups for closure of open items • Build relationship with Onshore Management to ensure a "one-team approach". About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! #BI-Hybrid
Benefits
- 401(K), 401(K) matching, Adoption Assistance, Childcare benefits, Commuter benefits, Company equity, Company sponsored family events, Continuing education stipend, Dedicated diversity and inclusion staff, Dental insurance, Disability insurance, Documented equal pay policy, Volunteer in local community, Family medical leave, Flexible Spending Account (FSA), Flexible work schedule, Generous parental leave, Generous PTO, Company-sponsored happy hours, Health insurance, Highly diverse management team, Open door policy, Life insurance, Charitable contribution matching, Mentorship program, Paid volunteer time, Online course subscriptions available, Onsite gym, Open office floor plan, Paid holidays, Pair programming, Paid sick days, Onsite office parking, Partners with nonprofits, Performance bonus, Pet insurance, Promote from within, Recreational clubs, Lunch and learns, Remote work program, Team based strategic planning, OKR operational model, Team workouts, Continuing education available during work hours, Tuition reimbursement, Mandated unconscious bias training, Vision insurance, Wellness programs, Mental health benefits, Home-office stipend for remote employees, Diversity employee resource groups, Hiring practices that promote diversity, Employee resource groups, Employee-led culture committees, Hybrid work model, Employee awards, Floating holidays
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Title: Finance Manager Co-Pilot Job Details | Nestle Operational Services Worldwide SA Location: Bridgewater United States Job Description: At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life, Nature's Bounty, Vital Proteins, Orgain, Nuun, BOOST, Carnation Breakfast Essentials, Peptamen, Compleat Organic Blends, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases. At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. 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Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy. Job Requisition: 397834 Bridgewater, NJ, US, 08807 Bridgewater, NJ, US, 08807



