• Lead, coach, and hold accountable leads and team members within IT Support, IT Facilities, and Procurement & Asset Management • Support and execute the overall IT service delivery model and maturity roadmap defined by leadership • Oversee service desk operations to ensure SLA adherence, effective escalation, and timely resolution of issues • Drive improvements in end-user satisfaction through service quality, communication, and proactive support practices • Provide operational oversight for the full IT asset lifecycle, including procurement, inventory, deployment, maintenance, and disposal • Track and review service performance metrics, KPIs, and trends across all IT service domains • Align IT service delivery with business needs, growth plans, and operational requirements • Collaborate with the IT Operations team to ensure services meet security, risk, and governance standards

Title: Manager, Support Services Location: Santo Domingo, Dominican Republic Job Description: Help us change the way the world parks Parking isn’t just about spaces – it’s about creating seamless experiences, sustainable solutions, and smarter cities. At Flash, we’re not just thinking about today’s parking challenges; we’re actively shaping the future of parking + charging. Join us in transforming the way the world parks. Join Our Flash Team as a Manager, Support Services! Flash is looking for a Manager, Support Services to help deliver on our mission to free consumers from the hassles of everyday travel by making it faster and easier to get where you need to go, so they can focus on the destination. The Manager, Support Services is responsible for leading the Customer Service Representative (CSR) teams to ensure fast, accurate ticket triage, high-quality documentation, and exceptional customer experience. This role oversees frontline support operations, ensuring tickets are properly routed, documented, and handed off cleanly to next-level teams. The Manager, Support Services, is accountable for team performance, backlog health, and maintaining high standards in ticket handling and customer communication. The ideal candidate is a strong operational leader who drives accountability, coaching, and continuous improvement across frontline support processes. At Flash, we empower our employees to innovate, collaborate, and solve impactful challenges. As part of our Santo Domingo team, you’ll work with cutting-edge technologies, drive meaningful product improvements, and contribute to a customer-first culture in a dynamic, fast-growing company! Location: Santo Domingo, Dominican Republic; On-site at our office located at Metro Plaza. Travel: 0% Language: Spoken and written fluency in English and Spanish required What You'll Do: - Lead and manage the CSR day and overnight teams, including hiring, training, and performance management - Drive same-day ticket triage (“ticket day trading”) to ensure fast and efficient routing of all cases - Monitor and manage ticket backlog and SLA risks - Enforce high standards for ticket hygiene and documentation quality, ensuring all required fields and notes are accurate and complete - Ensure strong handoff discipline, with clear, actionable, and complete ticket documentation - Monitor and improve customer experience (CSAT) across Freshdesk and Dialpad - Ensure CSRs are active and available in Freshdesk and Dialpad to support proper routing and call handling - Adjust and manage staffing to maintain appropriate coverage - Conduct regular team meetings, coaching sessions, and 1:1s focused on performance, ticket quality, and development - Track and report on key metrics, including triage timeliness, ticket quality, misroutes, and CSAT - Provide weekly performance summaries to the Director of Support Services, including trends, risks, actions taken, and focus areas - Partner with L1 and L2 leadership to align on expectations and improve cross-team efficiency - Identify knowledge gaps and coordinate training to improve team performance - Monitor Slack channels and other communication channels for trends, issues, and escalation signals - Drive continuous improvement initiatives to enhance workflows, triage accuracy, and operational efficiency What You Bring: - Strong ability to lead and manage frontline support teams in a fast-paced environment - Deep understanding of ticket triage, routing, and support workflows across multiple tiers - Ability to enforce high standards of documentation, accuracy, and accountability - Strong communication skills with the ability to collaborate across teams and influence outcomes - Experience with support tools such as Freshdesk, Dialpad, or similar ticketing and telephony systems - Ability to analyze metrics and trends to drive performance improvements - Highly organized, with the ability to manage multiple priorities and maintain focus on execution - Demonstrates reliability, accountability, and a strong coaching mindset - Ability to identify process gaps and implement improvements - Commitment to delivering a high-quality customer experience through consistency and professionalism Qualifications: - Minimum of 3–5 years in a leadership role in a support or call center environment - Bachelor's degree or equivalent education and experience preferred Company Benefits and Perks: - Hybrid role at our new office at Metro Plaza - Legal Dominican benefits - Supplemental Private Medical Insurance (HUMANO) - Gym subsidy - Meal subsidy - Competitive salary - Annual vacation bonus Flash is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, allow us to attract creatively-led people, and to develop the best products, services and solutions. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Every qualified individual is encouraged to apply to join our team.

Pharmacist, Utilization Management (Remote) Molina Healthcare Job ID 2036924 Molina Healthcare is hiring for a remote Pharmacist, UM/Prior Auth. Essential Job Duties Provides support and subject matter expertise for pharmacy formulary liaison activities between the business and its customers (members, providers and pharmacies) to determine coverage and informative drug use. Contributes to overarching pharmacy strategy for optimization of medication related health care outcomes, and quality cost-effective member care. The hours will be Monday through Friday 10am- 630 central time with rotating weekends. • Acts as a liaison between Molina and its customers (members, providers and pharmacies) with respect to the pharmacy benefit. • Serves as the designated formulary expert. • Ensures Molina is compliant with the coverage determination and appeals process. • Contributes to projects aimed at improving STAR ratings, Healthcare Effectiveness Data Information Set (HEDIS), Consumer Assessment of Healthcare Providers and Services (CAHPS), and other quality metrics. • Assists call center pharmacy technicians with clinical questions and phone calls from prescribers, pharmacies and/or members. • Develops, implements and maintains pharmacy cost-control and quality initiatives under the direction of leadership. • Monitors drug utilization and assists leadership team in understanding quality and cost-control issues related to pharmacy. • Works in tandem with Molina medical directors to ensure accurate coverage determination decisions. • Works with leadership on developing annual training sessions for applicable staff regarding the pharmacy benefit changes for the upcoming year. • Works with the care management department as part of a member-centered interdisciplinary care team (ICT). • Works with the Pharmacy Benefit Manager (PBM) to manage formulary changes and update marketing on any changes needed on the web or print versions of the formulary. • Performs outreach to members and physicians as part of quality and/or cost-control initiatives. • Provides leadership for the pharmacy call center team under the direction of pharmacy senior leadership. • Identifies and implements programs to improve clinical outcomes stemming from medication selection, utilization, and adherence. Required Qualifications • At least 3 years of experience in a pharmacy, Pharmacy Benefit Manager(PBM), formulary, and/or managed care setting, and 1-2 years post-graduate experience, or equivalent combination of relevant education and experience. • Active and unrestricted Doctor of Pharmacy (PharmD) in applicable state(s). • Current knowledge and expertise in clinical pharmacology and disease management. • Ability to present ideas and information concisely to varied audiences. • Knowledge of processes and systems necessary to develop and deliver training to departmental staff and internal customers. • Ability to develops and maintains positive and effective work relationships with coworkers, members, providers, regulatory agencies and vendors. • Proficiency compiling data, creating reports and presenting information. • Ability to meet established deadlines. • Functions independently and manages multiple projects. • Excellent verbal and written communication skills. • Microsoft Office suite (including Excel), and applicable software program(s) proficiency. Preferred Qualifications • Medicare Part D and/or Medicaid experience. • Managed care experience. To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V Pay Range: $72,370.82 - $156,803.45 / ANNUAL *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. About Us Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V. Job Type Full Time

Title: Quality and Process Control Manager Location: Remote WA Job Description: WHY DO WE NEED YOU? The Quality & Process Control Manager is accountable for ensuring the plant consistently meets quality standards while producing safe, compliant, and customer-preferred products. This role leads the execution and continuous improvement of quality systems, specifications, and process controls across all shifts. The position provides direct leadership to Quality Technicians and Process Engineers, driving process control strategies that reduce variation, prevent defects, and improve overall manufacturing performance. The Quality & Process Control Manager works closely with Production, Maintenance, Engineering, and Warehouse teams to communicate quality expectations, resolve non-conformances, and establish sustainable practices that support superior product quality, cost efficiency, safety, and continuous improvement. - Coach, mentor, train, and provide communication for front-line hourly and salaried personnel in quality management principles, procedures and project-specific requirements. - Deliver effective change leadership while driving business changes and minimizing people's impact. - Lead and develop action plans with production, engineering, and division Quality Assurance to improve the product specifications, analytical procedures, and sampling programs and ensure that they are appropriate and meet system capability and key consumer requirements. - Serve as a key statistical resource. Verify product and process improvement through the implementation and analysis of statistically designed experiments and capability studies. - Manage the interpretation of in-process and analytical data to make quality evaluations, recommend actions for improvement, and ensure resolution. Challenge results and drive improvement. - Lead risk assessment analysis throughout the plant. Manage issues with non-conforming product to assure proper control, minimize losses, and provide analysis to drive the elimination of future occurrences. - Ensure full compliance with all performance objectives and standards of the Quality Control Plan. - Responsible for leading and managing quality processes such as work planning, pre-activity meetings, material management, Quality Incident Reports, Lesson Sharing and follow-up inspections. - Establish, monitor and provide reports on Key Performance Indicators (KPIs), as well as QIRs for project teams to ensure continuous improvement. Analyze project KPIs, evaluate trends and provide improvement strategies. - Conduct routine Quality Audits and develop action plans to close gaps in our processes, people, and systems to ensure we are delivering a consistent quality product. Collaborate and work with other department managers to close those gaps. IS THIS JOB FOR YOU? Education - Bachelor of Science in Chemistry, Engineering, or a related discipline, or equivalent experience – Required Work Experience - Minimum of 5+ years of experience in a regulated industry, with an emphasis on continuous manufacturing – Required - Minimum of 5+ years of experience in a quality-related function – Preferred - Experience with continuous improvement processes and methodologies – Preferred - Strong knowledge of ISO standards and Quality Management Systems (QMS) – Preferred #LI-ME1 A LITTLE MORE ABOUT US At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity & inclusion in all its forms while our products make the world a more beautiful, safer, & sustainable home. LEGAL STATEMENT Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans. BENEFITS IN JOINING US Employees have the flexibility to choose the benefits that best fit their individual needs: Health and Wellbeing – Supporting your wellbeing, to thrive in life and work - Medical, Prescription Drug, Vision, and Dental Insurance - Healthcare Savings Account and Flexible Spending Account options - LiveWell Wellness Program - Employee Assistance Program (EAP) - Paid Time Off and Paid Parental Leave Retirement and Protection – Helping to make the future life you want a reality - 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan - Company-provided Life Insurance, AD&D, Short-Term Disability - Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness, and Accident Insurance Additional Benefits – Helping shape the experience and impact you want - Group Legal - Identity Theft Protection - Auto and Home Insurance - Pet Insurance and Discounts - Back-up Child & Elder Care - PerkSpot Employee Discount Program