• Take on operational and strategic responsibility for linkbuilding – working independently, in a structured, and results-oriented manner. • Independently book link placements with high-quality publishers • Daily publisher communication: initial and follow-up correspondence, negotiation, tracking • Publisher outreach: identify, contact and develop new publisher relationships • Maintain ERP system: document and keep all link and publisher data accurate and up to date • Quality assurance: review placed links for relevance, quality and KPI compliance • Create and maintain ranking reports • Publisher research: actively research new sources, niches and link partners • Continuously ensure the quality and freshness of the network • Prepare groundwork for new projects: analyze and compile publisher potentials for new clients • Deploy links strategically to match target pages • Actively support the development of internal processes and workflows

Role Description The Tribe Lead’s responsibilities focus on driving actions that secure profitability, enable sustainable services, and ensure delivery excellence across the Tribe’s project portfolio. This is a 24 Months, fixed-term contract. - Business - Profitability - Monitor direct margin across the Tribe’s projects, track performance, and take corrective actions when delivery capacity and financial results are not aligned. - Conversion - Convert SQL30 opportunities into delivery engagements aligned with customer expectations. - Industry Knowledge - Ensure industry knowledge acquisition and retention within the Tribe. - Drive revenue growth with Business Development and Client Management, and support revenue retention with Client Partner for existing customers. - Sustainable Business Model - Actively identify and shape opportunities for Consultancy and Services, partnering with BizTech Consultancy, Business Development, and Client Management to transition from FTE-based work toward Services-led engagements. - Customer satisfaction - Engage regularly with clients, review project outcomes, and ensure feedback is collected, acted on, and reflected in improved delivery performance, measured through the cNPS objective. - People - Functional staffing accountability - Define project staffing needs, validate role fit, and ensure people are briefed on customer expectations and outputs, in collaboration with Chapter Capability Managers. - Monitor team satisfaction - Through the Team Mood Score, ensuring risks to engagement and motivation are identified and addressed. - Plan succession for critical roles - Within the Tribe and projects, ensuring continuity of delivery and reducing dependency on single points of failure. - Feedback and competence alignment - Provide structured feedback to Chapter Managers on individual delivery performance, highlight skill gaps, and signal competence needs for recruitment or development. - Operations - Delivery excellence - Oversee project setup and execution, ensure risks are identified and mitigated early, and verify that Chapter best practices, processes, and tools are consistently applied. - Ensure continuous forecast accuracy and actively contribute to the budgeting exercise at Tribe level. - Maintain a growth continuity plan for the Tribe, including preparation and support for a potential Tribe split when it reaches the defined threshold. - Act as the delivery escalation point for clients, ensuring issues are addressed and resolved in alignment with customer expectations and project objectives. - Operational efficiency - Maintain accurate portfolio reporting, align pipeline with available capacity, and drive continuous improvements to optimize resource utilization and delivery outcomes (measured through Operations KPIs: RAG Status, Delivery Markers, Client Success Stories). Qualifications - 7+ years of experience in IT services, including at least 3 years in delivery or people leadership roles. - Proven experience managing delivery portfolios exceeding EUR 2M in annual revenue and leading teams of 25+ professionals. - Strong client exposure, with demonstrated experience working with European enterprise clients, preferably within the Retail domain. - Solid understanding of delivery governance and operational frameworks, including Agile and PMO. - Excellent communication skills with full professional proficiency in English (C1 or higher) and German is a plus (C1 or higher). Benefits - Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion. - Physical Wellbeing: Our wellbeing program includes medical benefits, gym support, and personalized fitness options for an active lifestyle, complemented by team events and the Healthy Habits Club. - Work-Life Fusion: In very dynamic industries such as IT, the line between our professional and personal lives can quickly become blurred. Having a one-size-fits-one approach gives us the flexibility to define the work-life dynamic that works for us. - Emotional Wellbeing: We believe that to maintain our overall health, we need to invest in our mental wellbeing just as much as we do in our physical health, social connections or in achieving work-life balance. - Social Wellbeing: As a growing community in a hybrid environment, we want to ensure we remain connected not just by the great work we do every day but through our passions and interests.

Job ID:43686 Location:LRQA - Lyon - WELLIO Part Dieu Position Category:Surveyor Position Type:Employee Regular Vos missions : Basé(e) à domicile, en déplacement chez nos clients, vous effectuez des missions d'inspection variées (appareils à pression, suivi de fabrication, réception de matériau, qualification de soudage, suivi de contrôle non destructifs et destructifs, inspection seconde et tierce partie pour différents donneurs d’ordre, coordination de projet, Audits) et développez la clientèle locale. Vous êtes en contact technique régulier avec les représentants de nos clients, les fabricants pour le suivi et l'avancement des projets et avec vos collègues de l’équipe France pour un soutien technique et opérationnel indispensable à la bonne qualité des prestations. Nos attentes - Niveau Bac +2 à Bac +5 à dominante mécanique et/ou matériaux avec 3 ans minimum d'expérience dans le contrôle, la qualité ou l'inspection, et/ou la gestion de projets/affaires; - La connaissance du soudage et des appareils à pression et de leur réglementation (PED/ASME/UKCA / IWE/IWT) peut s’avérer un atout important ; - La notion d’audit sur des produits tels que la CPR, ISO 3834, Directive Européenne. - Anglais technique indispensable ; - Une formation à nos outils et process est prévue en région, à Lyon; Si vous aimez vous impliquer dans votre métier, si vous êtes pragmatique, engagé, sérieux, curieux, rigoureux, aimez l’autonomie dans le travail, avez gout de développer vos connaissances et êtes sensible à la relation aux autres, ce poste vous permettra de vous épanouir dans une équipe resserrée, dynamique et soudée. Que proposons-nous ? Nous offrons une rémunération attrayante, une voiture de Fonction, un statut Cadre ainsi que la possibilité de travailler dans un environnement de travail international et passionnant avec des défis intellectuels, des responsabilités et un niveau élevé d’interaction avec nos clients. Comme pour chaque collaborateur LRQA, un plan de développement personnel sera élaboré avec vous et votre manager pour vous accompagner dans la réalisation de vos objectifs de carrière à long terme. (4 à 6 mois). On vous offre l’opportunité de devenir Inspecteur Autorisé ASME. Diversity and Inclusion at LRQA: We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business. Together our employees make our communities better and we want you to be part of our diverse team! LRQA is a leading global assurance provider. The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities). Copyright © LRQA 2021. All rights reserved. Terms of use. Privacy Policy.

About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: - Business Insider named us an “enterprise startup to bet your career on” - Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world - Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America - Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an exceptional Customer Success Manager to join our growing team. In this role, you will own a portfolio of assigned accounts that may vary in market size, industry, and complexity, with a focus on ensuring value realization through the use of Workato platform, increasing adoption across variety of business and functional units, ensuring retention, supporting growth, and overall customer satisfaction. You will also be responsible to: - Develop a strong command of Workato's unique value propositions, the business value our key capabilities drive, our approach to Enterprise Automation, Orchestration and AI , and our customer use-cases/success stories as well as our best practices. Leverage the aforementioned knowledge to guide the customer on their Enterprise Orchestration & AI journey and help them think differently. Work with customers on building out the AI roadmap - Develop and maintain strategic business relationships with enterprise customers to drive adoption, assess and evangelize value received, and assist in revenue expansion. Establish regular touchpoints with the assigned customers per established practices, to review progress against strategic business and technical product objectives. - Develop and maintain engagement with senior customer executives to understand their strategic objectives and position Workato for their transformation initiatives, including delivery of Customer Objectives reviews, Exec Business reviews, etc. - Develop a deep understanding of a customer's business, use cases, and desired outcomes in order to guide them to achieve these via Workato's product and services. Develop and drive programs to increase usage of the product within the current (landed) group and expand usage to other business groups/functions. - Create customer assets, including Joint Success Plan, to be leveraged by our sponsors that outline progress with Workato mapped to their business initiatives, value, deployment plans, etc. - Monitor customers' achievement of desired outcome and value, consistently and effectively telling the story of these both to internal stakeholders and externally to key customer stakeholders. - Be the expert in deployment models and governance structures and share best practices from a business and technical perspective. - Serve as the primary point of escalation when customer issues arise, and effectively prioritize and orchestrate resolution of customer requests or issues. - Develop trusted and collaborative relationships with internal stakeholders and business partners; and champion customers internally in order to mitigate risk, improve customer experience, drive to value outcomes, and unlock growth. - Professionally manage your book of business and provide periodic and accurate reporting, develop growth and mitigation plans, following our best-practices and documentation requirement. - Contribute to the development of Customer Success practice, develop playbooks, and drive process innovation and operational efficiency. - Run hackathons and bootcamps to drive product adoption and consumption. - Actively engage in sales activities to drive revenue growth and customer expansion Requirements Qualifications / Experience / Technical Skills - BS or equivalent technical education. MBA a plus - 5 + years of professional experience in consulting, customer success, client relationship or technical account management roles with a demonstrated track record of increasing adoption, revenue retention and driving NRR Growth. Prior experience as a Sr CSM or Account Manager or Sales Executive in a large PaaS preferred. Experience managing a portfolio of enterprise accounts, with account ARR ranging from ~$100k to multi-million ARR across the Forbes Global 2000 companies. - Track record of successfully navigating ambiguity, building consensus, fostering accountability, and working with urgency to deliver customer outcomes. - Strong written and oral presentation skills, with the ability to effectively engage both business and technical stakeholders (from Developer to C-level). - Confidence in serving multiple customer stakeholders and working to build communities of champions/advocates across large organizations. - Experience in Integration and/or business automation. Awareness of processes and roles in these domains would be a plus; People (HR), Finance, Marketing, Sales, and Post Sales Customer Organizations - Prior Experience in Digital Transformation and/or consulting firms preferred. Soft Skills / Personal Characteristics - Ability to develop an understanding of large complex businesses & Mid market customers with many stakeholders. Ability to build relationships across levels within customers - Strong sense of customer empathy and customer-centricity. - Grit and resilience to manage occasional tough & complex situations. - Excellent interpersonal and communication skills. - Strong problem-solving and analytical thinking. - Storytelling skills. - Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments. - A passion for and belief in the power of automation to drive business value. - Have a keen intellectual curiosity, detailed orientation, and possess analytical abilities. - Passion for technology, enjoy learning new solutions and capabilities, and translating these into solutions that drive business value for customers. - Be a self-motivated team player who loves to drive Impact beyond their current role (REQ ID: 2678)